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Trivia 12 Flashcards | StudBud
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Trivia 12
Trivia 12
13 terms
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StudBud Administration
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Flashcards
13 cards
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Practice quiz
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Questions
13
Answers
1
Our insured needs a tow...
Advise on how to change his tire or jumpstart his car
Transfer to roadside
Ask cx to send paid bill
Transfer to 72
2
Setting incorrect expectations before beginning the claim and in wrap up can...
All of the above
Cause a claim to be reset
Cause customer to be upset, can impact SMOI and CLF scores
Cause delays in handling
3
Caller can't verify our insured's contact info. Can you start a claim?
Yes
Yes, using TNC form
Only a Manual Claim
No, Provide minimum info script
4
What happens if you don't add object?
Adjuster will totally understand
Bad Karma
Money will not be set aside to pay damages
Allstate won´t fix insured´s vehicle
5
On hearing his coverages, insured does not wish to proceed with the claim. You...
Call back twice
Leave it open
Complete as unknown
Mark in Error and advise Team Lead
6
"Are you ok?" question will likely provide info such as ...
Medical History, Curriculum Vitae and Horoscope
Injuries, who is reporting, gravity of accident
Loss Date, Loss Time and Injuries
Who is reporting, type of vehicle, TPC info
7
"Coverages pending" means...
We should read both collision and comprehensive
We don't read coverages
Further investigation is needed to determine loss facts
It is a manual claim
8
Insured hit claimant's vehicle when opening his door.
Unknown Loss Facts
Sideswipe accident
Miscellaneous/Other
Insured hit parked vehicle
9
Incorrect or incomplete damages may cause...
Delays in claim settlement or wrong MOI
Increase in premium
Vehicle to be a Total Loss
Wrong adjuster to be assigned
10
Agent needs to be added as participant....
True
False
11
Wrong spelling may cause delays in claim handling
False
True
12
Claimant calls in but only has policy number and YMM of the vehicle...
Do a claim search. If no claim, provide minimum info script
Google available info to see if you can find a name
File a claim
Advise to file with TPC
13
How can we make sure we add the correct Loss Type and Detailed Loss Type?
Retaining Key Details
Active Listening
All of them
Confirming
