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Sport & Recreation End of Year Exam Revision
Sport & Recreation End of Year Exam Revision
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Sport & Recreation revision for the end of year exam (Unit 1&2)
Flashcards
44 cards
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Practice quiz
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Questions
44
Answers
1
A mashup is...
a social networking site.
a mixture of web applications when different media is used.
a video sharing site.
a hosted service which provides service via the internet.
2
A personal journal, diary or outlet that allows you to record your thoughts is a:
facebook
mashups
wiki
blog
3
When reviewing your website for ease of use you need to consider:
Privacy Issues
Account Settings
Copyright
Reliability
4
Which of the following is NOT a common workplace hazard?
Gravity
Danger
Manual Tasks
Radiation
5
Risk management principles include:
PPE
injury prevention
Elimination
risk minimisation
6
Add-ons are when you encourage a customer to...
buy a more advanced model/better product than the original
buy extra items that could be used with the original item
7
"Changes to equipment, materials or resources to reduce the harm" is which risk control option?
Engineering Controls
Elimination
Administrative Controls
Isolation
8
How can I confirm that customers are satisfied with my service:
Client retention
Visual cues
Reach out directly
Ask them
9
Which of the following is NOT a type of PPE?
Gloves
Goggles
Helmet
Mobile phone
10
Sport specific information that you may have to be aware of as an official includes:
codes of behaviour/conduct
registration and accreditation
football rules
player's age
11
What does NOAS stand for?
Not Officiating Association Sports
National Officiating Accreditation Scheme
National Overseas Accreditation Scheme
National Officiating Australian Scheme
12
Upselling is when you encourage a customer to...
buy extra items that could be used with the original item
buy a more advanced model/better product than the original
13
LAAAF stands for:
Listen, Action, Act in Response, Acknowledge, Follow Up
Listen, Ask, Act in Response, Action, Follow Up
Listen, Acknowledge, Act in Response, Action, Follow Up
Listen, Acknowledge, Act, Accept, Follow Up
14
"Create a barrier between harm and employees in the workplace" is which risk control option?
Isolation
Elimination
Engineering Controls
Administrative Controls
15
Issues with social media include:
Hacking
Cyber Bullying
Copyright
Password Stealing
16
Possible emergency situations in the sport, fitness and recreation industry include...
broken equipment
potholes
medical emergencies
ethical issues
17
Which of the following is NOT a social media tool:
Blogs
Folksonomies
Hosted Services
Microsoft Office
18
The definition of social media is...
any form of media that is used for social interaction.
how we connect with people in modern times
sites like facebook and myspace.
a tool used for sharing photos and friends.
19
Which of the following is a way to identify hazards from outside the organisation?
Call WorkSafe
Media
Physical Inspection
Movies
20
When disposing of sharps you should...
ask a participant to pick up the sharp
wear PPE
leave it on the ground as you are not responsible
place the sharp into a bin
21
An internal client is...
Someone within the business
Someone calling the business on the phone
always a regular client
Someone emailing the business
22
Also known as tagging...
web applications
mashups
hosted services
folksonomies
23
What does WHS stand for?
Workplace Health Standards
Work Harder & Smarter
Workplace Health & Safety
Workers Health & Safety
24
Which of the following is NOT a social media site?
Twitter
Google
Flickr
YouTube
25
Which of the following is NOT a way to manage customer expectations:
Create goals together
Have regular & open communication
Open & Closed Questions
Build rapport
26
Application file types may include:
.pdf
mov
.wav
.bmp
27
Which of the following is not a type of client:
Those with challenging behaviour
Those with a disability
Young Children
Regular & New
28
An external client is...
always a new client
Someone at reception asking for help
Someone on the phone
Someone contacting via email
29
What is a hazard?
A Belgian professional footballer who plays for Chelsea
A 1948 American film directed by George Marshall
Source of potential harm which could cause injury or loss.
An incident occurs in the workplace and you must document it
30
Which of the following is an example of an initiative to promote repeat business?
Ask Questions
Client Retention
LAAAF
Free Giveaways
31
Personal presentation could include:
body language
personal hygiene
jewellery
active listening
32
When filling out a maintenance log, you should include the following?
Address
Repairs carried out
Medical condition
Age
33
Which of the following is not a method of communication?
Documented
Written
Body Language
Verbal
34
Audio files may include:
.bmp
mov
.pdf
.wav
35
"Remove the hazard or cause of potential harm completely" is which risk control option?
Engineering Controls
Administrative Controls
Elimination
Isolation
36
Picture file types may include:
mov
.wav
.pdf
.bmp
37
Which of the following is NOT a penalty for breaching the consumer law?
Jail time
10% of annual turnover in the previous year
$10 million fine
A fine of up to 3x the value of the gain
38
Legal obligations you may have as an official include:
negligence
customer-client relationships
risk management
legal qualification
39
Video file types may include:
mov
.wav
.pdf
.bmp
40
Which of the following is a way to identify hazards from within the organisation?
Physical Inspection
Movies
Media
Call WorkSafe
41
Which of the following is NOT an ethical responsibility?
Physical & Verbal Abuse
Fair play
medical history
Harassment
42
What does NSO stand for?
National Sporting Organisation
Netball Sports Official
National Sporting Officials
National Substitution Over
43
Which if the following is NOT a place you can find more information about the NOAS?
Internet
NSOs
Television
Media
44
Which of the following is NOT a way that you could provide personalised service?
Customer self-service stations
Know your client
Track their progress
Follow up clients
