Final Exam Study Guide

Creating a patient centered environment correlates to patients recommending the facility

The professional organization that oversees patient access specialists and offers the CHAA certification is?

Which statement is true about healthcare facililty assessments?

Medicare Part B typically pays for ______

The continuous study and adaptation of healthcare organizations functions and processes to increase desired outcomes is

HMO's and PPO's who contract with health care providers are referred to as _______

Patient access specialists work mainly in large inpatient facility, typically not in doctor offices

______is a standardized requirement (knowledge skills, attitudes and actions) for an employee to properly perform a job.

Access Services performs the numerous tasks in the continum of services to support quality care, and cost reductions

Patient Access is governed by many laws all healthcare facilities operate the same with their policies and procedures

An advance directive is activated when______

____refers to a group of infection prevention practices, in the healthcare setting

Which is NOT a performance improvement method or model?

Barriers in communication refer to the patients physical and emotional issues, but not to the Patient access specialist.

Hospitals are not required to accommodate the special needs of obese individuals

Pre-reg percentages, wait times, accuracy rate, POS collections patient satisfaction are all______

The needs of the patient should be determined by the patient interview not the physician order

When communicating with school aged children it is important to understand ______

An improvement tool a company uses to measure its performance against other companies is called____

A ____is a document that notifies the patient that a procedure or test will likely not be covered by Medicare

One important patient access service is the integration of services that assures accurate data collection.

The efficient and effective utilization and deployment of an organizations people, supplies, is called_____

Which group represents the customer of the patient access staff?

The _____helps to determine the primary payor for an insurance claim of a Medicare beneficiary

An emancipated minor_______