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Day 4 Review Flashcards | StudBud
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Day 4 Review
Day 4 Review
16 terms
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StudBud Administration
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Flashcards
16 cards
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Practice quiz
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Questions
16
Answers
1
What do all of our students have in common?
They want a better future
All high school graduates
Previous college credits
They all work two jobs
2
Our goal is to Transfer or Set an Appointment for EVERY potential student we contact
True
False
3
Which manager started as an Admissions Support agent with IEC?
Tracy Hallmon
Christopher Rodriguez
Chiann Young Abdul-Baith
All of them
4
What is SalesForce?
Forcing the customers to buy
The CRM that you will be using
Superman’s hidden power
A team of people in sales
5
What position does Shoukry Tiab hold in the organization?
Director of Online Admissions
Chief Executive Officer
Regional Director of Education
Manager of Student Finance
6
What role do you play in the student life cycle?
Collecting payments on balance owed
Help our students obtain employment
First point of contact
Provide financial assistance for students in need
7
You
CANNOT
ask, "What changed your mind?" when a student asks us to stop calling or to take them off of our list
False
True
8
Which dispositions count as a "Success" for Admissions support?
Success_Overview Complete
Success_Appointment Set
Success_Enrollment
Success_Transfer
9
Which of the following is not one of IEC’s Core Values?
Be Aggressive
Regulatory Compliance
Growth
Quality
10
Select information you would gather on a NEW LEAD INBOUND
Zip Code
Annual Income
Phone Number
Email Address
11
Appointments can be set Saturdays and Sundays
False
True
12
What is rapport?
Having a common understanding and communicating well
Saying the call flow with rhythm
Explaining a benefit of a feature
Leaving a voicemail for a New Lead
13
What piece of information do you ask for to find the nearest campus for a potential student?
Area Code
Gate Code
State of Residence
Zip Code
14
Who is the Associate Vice President of Service Center Operations?
Paul Bunyan
Pauly Shore
Paul Wall
Paul Ruoti
15
You need to disposition EVERY call
False
True
16
When do you collect the Admissions Representative’s ID #?
After you give the Ad Rep the students information
At the beginning of the transfer
After you disconnect the call
At the beginning of the call
