CEP ORBIT GENERAL TRIVIA

Question 1

What tab do we select to update personal information in Orbit?

Accepted Answer

Amend Customer

Question 2

What system do we launch from Orbit

Accepted Answer

Policy Center

Question 3

What tab do we select to update a payment instrument?

Accepted Answer

Payment Plan

Question 4

What does a customer confirm for 3 point ID

Accepted Answer

Date of birth, Address, Full name

Question 5

Select all alternate identifiers for an ID check

Accepted Answer

Membership Number, Year, Make, Model of vehicle, Rego plate, Policy Number

Question 6

What does CEP stand for?

Accepted Answer

Customer Enterprise Platform

Question 7

What is the benefit of stating the LOB to a customer?

Accepted Answer

To acknowledge what business they have with NRMA

Question 8

How many years of loyalty until someone earns a 5% relationship discount

Accepted Answer

5+

Question 9

How many discounts could a customer be eligible for?

Accepted Answer

Three

Question 10

Policy Correspondence is how customers receive their documents

Accepted Answer

True

Question 11

What is a list of business / LOB ?

Accepted Answer

All policies under that customers name

Question 12

How many attempts does a customer have to confirm their address?

Accepted Answer

Unlimited

Question 13

We tell a customer if they incorrectly state their email address

Accepted Answer

False

Questions 13