stud
bud
Sign up
Log in
Home
Library
Explore
SAT
More
CRM Quiz 1 Flashcards | StudBud
Explore
/
CRM Quiz 1
CRM Quiz 1
7 terms
·
StudBud Administration
·
11 plays
To review the lessons conducted.
Flashcards
7 cards
F
Practice quiz
P
Host live
L
Questions
7
Answers
1
Basic Principles of Communications are:
All of the above
Know your topic
Know your purpose
Know your audience.
2
Relationship marketing, emphasizes customer retention & future interaction with the company.
True
False
3
What Customer’s Needs When they Complain?
To be respected
To be understood
All of the above
To be heard
4
What Do Customers Wants?
Fast delivery
Value for money
Complete & accurate description of the product
All of the above
5
Three Basic Concepts of CRM are:
Operational, Strategical & Effective
Analytical, Collaborative & Efficient
Operational, Strategical & Diagnostic
Operational, Analytical & Collaborative
6
It is not important that you acknowledge the receipt of all complaints, verbal or written.
False
True
7
What is a Traditional Marketing Technique & Tools:
Social media marketing
Blogging
Digital marketing
Print & Hoardings
