Pathways to Success

Finding solutions to your Guest’s concerns and developing a mental picture of your Guest’s experience expectation during

All people in the cosmetology field wear bright, vibrant hair color.This is an example of a/an

A policy purchased to protect from risk of loss:

What is a strategy to use so that your Guest returns within a specified time for their next service:

Individuals hired and compensated by a company to provide services

Percentage of total dollars you receive from services and retail products sold is:

Describing your recommendations in a clear , detailed way so that your guest understands your vision is a form of:

An organized system to track all business transactions and expenses

A_should include the Guest’s name and contact information , along with the he original requested time and date or appt.

What communication uses body gestures and eye movement to send and receive information:

An extremely important skill that will affect your retention, referrals and rebooking control impressions and experience

Scheduling your Guest’s next appointment while they are still at your station:

Running late , deadlines , or personal issues can be demanding situations that can cause;

A document the employer provides that gives specific information about a job, qualifications or skills needed for job:

Pictures of your best work,awards or certificates displayed professionally in a album or electronic folder:

____ is when a stylist rents space in a existing establishment and has the ability to independently generate revenue:

Keeping and using a cancellation list , and the perception it creates for your Guests, is an example of

The benefits of Guest retention can include growth of paycheck, job security and :

Your personal assessment of self-worth is your :

Identify the open-ended question:

Marketing can include which type of communication

A ___ is required when seeking financial assistance to open your salon:

The money a typical Guest spends on services and products during their salon visit determines

Being respectful of others , ethical and honorable are traits of:

Gaining new Guests through word of mouth recommendation

Recommending that your Guest adds some highlights and / or lowlights to their exiting hair color, is known as

Showering, brushing your teeth and shampooing your hair are all examples of personal

An image or trademark that represents you or your business:

The movement and position of your body is a communication skill:

Shampoo and conditioner your Guest purchases to maintain their style at-home:

Certain regulatory agencies and taxing laws require that you maintain correct:

Connecting with potential Guests in a social setting is:

Marketing to your desired demographic:

To set, monitor, and achieve a personal or organizational desired end-point within a specific time frame:

Budgeting, employee management, inventory and purchasing are necessary skills in:

An individual who has total responsibility for all profits and losses of a business:

Paraphrasing uses your

What is an arrangement in which two or more parties agree to share all costs,profits, and responsibilities

A form of ownership by a group of people highest level of legal consideration and designed by a lawyer:

Supplies used in a daily salon operations:

The steps your take to ensure your Guest always leaves with a positive impression:

The moral standards that guide a person’s conduct:

A document that provides details of your work history, education and qualifications for a position:

__ is using verbal and non-verbal cues to show you are interested in the conversation:

An agreement between you and an employer that states that if you leave, won’t work in another salon within mile radius