APCO study

"Conference-in" allows the Telecommunicator to communicate directly w the Telematics subscriber reporting the emergency.

Taking property by force or threat of force is

Since telecommuters cannot see the callers, nonverbal communications play no part in handling public safety calls

A transmitter and receiver mounted in a response vehicle is a:

Professionalism is defined by who you are, what you do & how others perceive you.

A Telematics call that is similar to a 9-1-1 Open Line Call is:

The standard used in deciding liability in cases is what a "reasonable and prudent person" would do in a similar event

The telecommunicator should always verify that

A simplex radio system allows for many talk groups to share the same frequencies

Maintaining a positive attitude will help to reduce stress.

PBX systems pinpoint the exact location of the caller.

A simplex radio system allows for many talk groups to share the same frequencies.

A silent, open-line call must be considered a potential TTY call until proven otherwise.

After completing initial training, there is no need for telecommunicators to be responsible for continuing education.

The Phonetic Alphabet is used in radio broadcasting to

A device that extends the range of radio communications is a:

Persistently asking for the same information without changing the words spoken is:

Preventing, eliminating, mitigating exposure to adverse circumstances is a process referred to as?

A policy is a guide to action & a procedure is a guide to thinking.

Abbreviation used to describe automatic transmission of wireless technology of vehicle & occupant data after a crash is:

NIMS is a comprehensive national approach to incident management

Ethics involves an individuals personal, professional, & organizational rule of conduct.

Proper radio demeanor and attitude requires that you:

Prior to contacting a Telematics operator for stolen vehicle tracking, the Telecommunicator must:

Under certain circumstances, a telecommunicator could be held liable for negligence in a case.

Video, text and other data features of smartphones are posing new challenges to PSAPs to adapt to new technologies.

The acronym "CYMBALS" is designed to assist telecommunicator when taking:

If a Telecommunicator can only get one piece of information from a caller, it should be:

Forty-five minutes after 8:00 p.m. in 24 hour (military) time is:

Term used to describe the ability for multiple agencies to converse with one another using common radio frequencies is:

The term PSAP stands for Public Safety Access Point

The three primary disciplines are law enforcement, fire service & emergency management communications.

The abbreviation "TCC" stands for:

The abbreviation "DNR" stands for:

The ALI is the calling party's telephone number and the ANI is the calling party's address and dispatch information.

Process for supplying supplemental personnel, equipment or other resources in time of need is referred to as:

When called upon to testify in a legal case, keep answers simple, and if possible answer yes or no.

Radio broadcasts should last no longer than:

An observation is based on assumption and an inference is based on facts

A hold-up call reported within a minute of the suspect fleeing the scene could be classified as:

Relying on memory during information gathering is a good way to get all details.

The number used to route the call & identify the cell site from which the call originates is referred to as the:

The term for the industry involved in delivering location-based service to consumer driven vehicles is:

Guide cards provide questions used when obtaining pertinent information, analyzing incidents & determine response level.

The term "MSAG" stands for:

Vital services of public safety communications systems are to provide communication between PSAP &:

The AMBER alert that system is a nationwide system organized under state to assist in the recovery of abducted/endanger

 The Incident Command System (ICS) is an integral part of NIMS

The abbreviations "BOLO" and "ATL" refer to the same type of radio broadcasts.

Physically signaling that you are listening is applying the listening technique of:

Emergency calls can only come in on emergency lines

Part of customer service, callers expect to talk to a professional, be treated w/ & courtesy have their problems solved

When handling fire service calls, preliminary dispatch information should be kept to a minimum.

A question that cannot be answered yes or no is referred to as an open-ended question

A small computer terminal that permits data transfer between the response units and the PSAP is a:

A technology that allows you to make telephone calls using the internet is:

An accurate description of weapons is critical information for response units.

Limitations on radio power, antenna height and frequency use are set by the:

Prioritization is necessary for fire service calls because they are generally?

The level of duty owed by one person to another is defined as?

The six components of the communications cycle are:

The most important information the telecommunicator needs to receive when processing wireless calls is:

Quality assurance programs in the PSAP include actions taken to ensure that standards and procedures are met & followed

Performing regular radio status checks on response units can enhance:

Repeating a short declarative statement of emotions or feelings that the speaker is communicating is paraphrasing.

Giving legal advice & or personal opinions to callers is all apart of the job

The "Echo Procedure is used in radio transmissions to assign response units.

A radio is a means of transmitting information without physical connections between the sender and the receiver

Logging recorder information can be used for Quality Assurance/ Quality Improvement purposes.

Victims 18 years of age or younger may be entered into the AMBER Alert system.

The operational relationship between telecommuters, supervisors and managers is defined by PSAPs

Within ICS Command Staff, the person who is the point of contact for representatives from other agencies is the:

The abbreviation for the technology that provides a mapped location of response units vehicles is:

Under ICS, a temporary location for available resources not immediately assigned is the:

Terminal type device w keyboard & display used by the deaf or hearing impaired to communicate via telephone lines is a :

9-1-1 calls are selectively routed to the correct PSAP based on the MSAG.

The term vital service defines the primary functions or task of public safety communications system.

Showing interest in what is being said by staying focused, asking questions, listening for the main point & rationale is

the telecommunicator should always reassure callers that response units will be right there.

Calls via video relay service (VRS) can only come into the PSAP on special 7-1-1 lines.

E9-1-1 systems enhance Basic 9-1-1 systems by automatically providing the caller's telephone number & physical address.

Liability is something that is claimed as existing or being as described but not yet proven.

The four basic operational methods for call routing are direct dispatch, call transfer, call relay and call referral.