Business Leadership - Unit 3

Question 1

This results from feelings of distrust, fear, anger, and resentment.

Accepted Answer

Emotional Conflict

Question 2

The conflict management style where assertiveness and cooperation are both at the highest level

Accepted Answer

Collaborating

Question 3

Saving the company money by finding a way to make packaging less expensive is an example of

Accepted Answer

Gain-Sharing

Question 4

Starting from the lowest need, the proper order of Maslow's Hierarchy of Needs is

Accepted Answer

Physiological, Safety, Belonging, Esteem, Self-Actualization

Question 5

In Maslow's Hierarchy, recognition from a manager would be an example of

Accepted Answer

Esteem

Question 6

Disagreement over goals and tasks is known as

Accepted Answer

Substantive Conflict

Question 7

In Maslow's Hierarchy, an invitation to a co-worker get together would be an example of

Accepted Answer

Belonging

Question 8

An indication of positive body language is

Accepted Answer

smiling

Question 9

The following is NOT a category of Alderfer's ERG Theory

Accepted Answer

Extraversion

Question 10

Goal-Setting Theory is derived from the idea that __________can cause ___________.

Accepted Answer

purpose, action

Question 11

In Maslow's Hierarchy, providing a physically comfortable work area would be an example of

Accepted Answer

Physiological

Question 12

In Maslow's Hierarchy, providing adequate wages and benefits would be an example of

Accepted Answer

Safety

Question 13

A workplace with a very stressful environment could result in

Accepted Answer

all of these

Question 14

The needs for achievement, affiliation, and power are key elements of

Accepted Answer

McClelland's Acquired Needs Theory

Question 15

The conflict management style where assertiveness and cooperation are both at the lowest level

Accepted Answer

Avoiding

Question 16

This is the process of sending and receiving information

Accepted Answer

Communication

Question 17

A behavioural indicator of stress may be

Accepted Answer

loss of appetite

Question 18

According to Goal-Setting Theory, goals must NOT be

Accepted Answer

general

Question 19

Which of the following is NOT a Content Theory of motivation?

Accepted Answer

Goal-Setting Theory

Question 20

In Maslow's Hierarchy, providing the opportunity to be creative would be an example of

Accepted Answer

Self-Actualization

Questions 20