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Working as a Door Supervisor Flashcards | StudBud
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Working as a Door Supervisor
Working as a Door Supervisor
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Answers
1
The
main
advantage of having a dedicated search area is that it:
Allows the venue to meet legislation requirements
Maintains the safety of the door supervisor
Tells customers where to go to be searched
Allows the door supervisor to warn customers of their behaviour
2
The most appropriate way to respond to someones refusal to be searched is to:
Deny entry as they are clearly trouble makers
Explain they must be searched and then deny entry
Explain reason for search, that it's condition of entry and then deny entry
Explain that you are just doing your job and they should allow the search
3
Before searching anyone, the door supervisor
must
:
Check that they have gloves and a torch
Explain the admissions policy to the customer
Inform management that a search is in progress
Gain permission from the customer
4
Which of the following is correct regarding the right of entry of the police?
Police have rights of entry, search and powers of closure
Police only have rights if the license holder authorises it
Police have the right of entry and to search the premises but not closure
Police have the right to search the premises but no right of entry
5
By law, who would
not
be permitted to eject or refuse entry to a venue?
A customer
A door supervisor
The manager
A member of staff
6
Under the Misuse of Drugs Act, what is the maximum penalty for the
possession
of a class A drug?
4-years prison sentence
14-years prison sentence and a fine
2-year prison sentence
7-years prison sentence and a fine
7
You see a group of people behaving in a rowdy manner whilst queuing. What action would be
most
appropriate to take?
Monitor them and use a radio to advise colleagues
Advise the local police in case the behaviour escalates
Make a record of those responsible in your note book
Ignore them until they do something unlawful
8
A duty of a door supervisor is to:
Assist management to exceed the venue's capacity to help cover staff wages
Ensure customers have an enjoyable experience and follow house rules
Offer passers-by free admission
Provide customers on licenced premises with unrestricted access
9
What does a door supervisor need to be aware of when conducting a search?
Being monitored by CCTV
Talkative customers
Cooperative customers
Violent behaviour
10
You find a large quantity of illegal drugs on a customer and you suspect they have been dealing. The
best
action is?
Search all customers leaving the toilets
Follow the local seize and secure policy
Flush the drugs down the toilet
Report the incident to all venues
11
When managing a queue, a door supervisor should:
Work with their colleagues to keep customers moving during entry
Keep delays confidential to prevent complaints
Work in isolation and focus only on each customer as they enter
Ensure that the customersare entertained while they wait
12
What is the best way for a door supervisor to preserve the scene at a crime?
Bag up and label all the evidence available at the scene
Restrict access to the immediate area of the scene
Arrange for all PPE to be taken to the scene
Arrange for all CCTV cameras to monitor the area
13
A designated premises supervisor is responsible for:
giving a full handover to all door supervisors before leaving
the authorisation of door supervisors’ overtime
the day-to-day operation of the premises
giving a full handover to the head door supervisor before leaving
14
Good communication with customer throughout the queuing process will most likely:
decrease customer numbers
increase the likelihood of conflict
increase customer numbers
decrease the likelihood of conflict
15
Protection of children and young persons from harm can be identified as part of the:
Licensing objectives
Venue's safety initiatives
Licensing federation
Public safety act
16
Effective queue control should always:
Show what a great venue you have
Reduce the waiting time at the bar
Improve customer safety
Encourage customers to socialise with each other
17
Robbery is
best
described as the:
Unlawful taking of property from a person or place by force or threat of.
Illegal entry of a building with the intent to commit a crime
Threat to damage property belonging to a third party or person
Criminal act of deliberately setting fire to a property
18
When may a 16 or 17 year old drink certain types of alcohol on a licensed premises?
If they have ID to prove their age and stay
If they stay in the lounge area accompanied by an adult
If it is purchased by an adult with a full table meal
If it is purchased by an adult in the bar
19
A customer refuses to leave the premises when asked by a door supervisor. The customer is now:
Trespassing
On their final warning
Excercising their human rights
A person of interest
20
During a search you find a letter opener, the item is about 2.5 inches long. The
most
appropriate action is to:
Arrest the person and call the police
Secure the item and return it when they exit the venue
photograph, log and return the item before allowing entry into the venue
Confiscate the item and refuse them entry
21
The
main
reason for a door supervisor to control access queues is to:
Identify VIP's
Identify regular customers
Make queuing customers aware of who is in charge
Prevent access by undesirable persons
22
When searching the venue you notice a suspicious looking package has been left by the fire exit door. Your
next
step is?
Take a photo and send it to the head door supervisor
Inform your supervisor
Remove it yourself
Call the emergency services
23
Who must be named on the operating schedule of a premises licence?
The designated premises supervisor and company providing door supervisors
The company providing door supervisor
The designated premises supervisor
The company providing door supervisors and all staff working at the premise
24
How is crowd capacity in licensed premises
best
managed?
Walking up and down queues and making a rough count
A count of each customer on entry and totalling up later
Using a clicker counting device and monitoring totals
Keeping a record of how many drinks are sold
25
The wagering of money or something of value on an event with an uncertain outcome, with the primary intent of winning is
Intoxication
Gambling
Gaming
Solicitation
26
Who commits an offence when knowingly serving alcohol to an under aged person?
The young person only
The bar serving staff only
Both the licensee and bar staff
Just the licensee and young person
27
Which of the following is considered ‘gaming’?
Pool
Chess
Darts
Roulette
28
Which of the following scenarios does not need to be recorded in a report?
An accident within the venue
Ejection of a customer
Any use of force
Drunk people outside the venue
29
Which of the following is most likely an indication of drug dealing?
A person being approached by lots of different people
A person standing at the bar for a long time
People buying drinks for eachother
People taking in large groups
30
Which of the following is a licensing objective?
Increase reported crimes
Increase prosecutions for violent assaults
Reduce violent incidences
Prevent crime and disorder
31
Which class of drug is ecstasy?
Class B
Class A
Class C
Class D
32
Licence holders and door supervisors as their representatives, are responsible for ensuring that the:
Premises complies with legislation
Premises does not fall outside of the profit forecast
Venue misinterprets legislation
Premises does not breach the 15% over capacity legislation
33
The
most
effective way to monitor queuing customers and identify problems is by:
Walking up and down the queue while talking to customers
Viewing CCTV from inside the venue or elsewhere
Using radios at all times with staff and management
Getting to know who has been banned from the venue
34
Door supervisors have to monitor venue capacity. Which of these would be a valid criterion to monitor.
How many radios are available for use at the premises
How many security and bar staff are available at the venue
How many people are in the queue waiting to enter
Ensure the designated premises person is present at all times
35
If your admissions policy states that there is a general search policy, this means that:
The manager informs door supervisors who to search
Everyone is searched
Random individuals are searched
Specific individuals are searched
36
Which of the following would
not
be permitted in a pub/club?
Equal chance games
Bingo
Raffles
High stakes poker games
37
The main advantage of a door supervisor wearing gloves while searching is that they:
prevent contamination
allow the door supervisor to undertake a thorough search
will prevent needle-stick injuries
are allergy free
38
When should queues be monitored by security door staff?
When the numbers exceed 100
When barriers are moved by customers
When a problem is reported by someone
At all times to ensure safe queuing
39
Which of the following is
not
a typical indicator that someone is under the influence of cocaine?
Falling asleep
Dilated pupils
Powder traces under their nose
Erratic behaviour
40
A customer with fixed, dilated pupil is most commonly a sign of:
being aware
drug use
being intoxicated
drug dealing
41
Which of the following is the
most
likely reason for having a proper dispersal policy at a licensed premises?
Security staff can be stood down earlier to save money
It allows a quick count of how many customers have been inside
It may help to prevent complaints from local residents
The premises can be closed and cleaned more quickly
42
The most appropriate way to safely dispose of a blood-stained tissue is to wear disposable gloves and place it:
In the general waste bin
In the street refuse bin
In the broken glass bin
Down the toilet
43
Which of the following is a licensing objective?
Prevention of discrimination
Protection of crime and disorder
Prevention of on-street drinking
Protection of children from harm
44
Good communication with customers throughout the queuing process will
most
likely:
Decrease the likelihood of conflict
Decrease customer numbers
Increase customer numbers
Increase the likelihood of conflict
45
When is a door supervisor most likely to eject a person from licensed premises?
When they are constantly using a mobile phone
When they are displaying threatening behaviour
When they are dancing in a large group
When they are eating on the premises
46
While undertaking a search, you find a concealed weapon on a person. It is essential the situation is managed well to:
reduce the risk of harm and injury to the person carrying the weapon
make sure it looks like they are following the rules
reduce the risk of harm and injury to all parties involved and the public
secure a successful prosecution
47
Which of the following is considered
lawful
behaviour on a licensed premises?
Gaming or gambling without a licence
Drug dealing
Solicitation
Gaming or gambling with the correct licence
48
Covert exchanges of cash and lots of people meeting with an individual are
most
likely indicators of?
A customer with a wide friend base
A wealthy and popular customer
A celebrity attending the venue
Possible drug dealing
49
What type of evidence can a door supervisor give if they have personally observed an incident?
Circumstantial
Direct
Forensic
Hearsay
50
What type of crime has a door supervisor witnessed if a customer takes another customer's handbag without permission?
Burglary
Criminal damage
Theft
Robbery
51
CCTV is classed as which type of evidence?
Hearsay
Circumstantial
Documentary
Forensic
52
The
most
appropriate time for a door supervisor to call the police is:
Following a serious assault outside the venue
On realising someone is underage
On observing someone swallowing a pill
When they find someone smoking in the toilets
53
A drunk person in a group is refused entry and appears vulnerable. What is the
greatest
risk to the person?
They are unable to contact a relative for transport
It may be a long wait for their friends to come out
They could become a victim of a personal crime or assault
They will not have sufficient money for a taxi
54
Which of the following is
not
an acceptable form of proof of age?
Passport
Birth certificate
Photo driving licence
Proof-of-age scheme cards
55
When a person intentionally or recklessly assaults another, this is known as:
Theft
Actual bodily harm
Burglary
Criminal damage
56
What is the benefit of using body-worn cameras (BWC)
They help to record all customers faces
They can be used by management for marketing
They identify those who have been banned
They help to deter anti-social behaviour
57
What's the best way a door supervisor new to a venue understands what actions to take if an incident or accident occurs?
Research on the internet
Ask a member of the bar staff
Ask the venue's manager
Read the venue's assignment instructions
58
How old
must
someone be to purchase an alcoholic drink?
17 years old
18 years old
15 years old
16 years old
59
If a customer refuses to comply with a search, what should a door supervisor do?
Call the police
Inform the manager
Refuse them entry
Carry out a search anyway
60
When recording a seized item as part of a search, the door supervisor
must
include:
The measurements and weight of the item
The name of the duty manager
A description of the item and where it was found
A photograph of the item
61
A customer states that they would like to be searched in private, what equipment would be best used to aid the search?
A plastic detector
A searchlight
A search wand
An Archway metal detector (AMD)
62
As a door supervisor, which of the following incidents
must
you
always
report to the police?
An alleged assault of a person inside the venue
An arguement between a couple outside the venue
An arguement between a couple inside the venue
A serious assault outside the venue
63
Venue capacity is best managed by:
keeping a record of how many drinks are sold
doing a physical count on each access point
using a clicker device
waking up and down queues and making a rough count
64
Which of the following is
not
a reliable method of preserving evidence?
A drugs safe
A search wand
A single use sharps holder
An evidence bag
65
What is the most appropriate action for a door supervisor to take if an incident occurs?
Contact the emergency services
Contact the licensing officer
Contact the venue’s head office
Record the incident using a mobile phone
66
If you have to handle seized drugs, what type of personal protective equipment (PPE) should you use?
Safety gloves
Safety Goggles
Safety blanket
Safety Mask
67
Which of the following would
not
be classed as PPE (Personal Protective Equipment)?
Note book for incident records
High-visibility jackets
Body-worn cameras
Footwear with reinforced toecaps
68
The main reason for recording incidents is that it:
provides an accurate account of what happened
satisfies all licensing requirements
is a legal requirement
supports door supervisors making insurance claims
69
Using PPE as part of a door supervisor role will most likely include which of the following?
Spray dye to mark anti-social customers
Spare footwear for female customers
Earplugs to help with loud noises inside venues
Notebooks to make written records of events
70
The
most
important reason to document a search is that
The company supplying door supervisors can charge more
licensing officers prefer to have searches documented
It protects the person being searched
The SIA will do spot checks to ensure searches are being conducted.
71
Of the following illegal drugs, a person would face the highest penalty if found in possession of:
Tranquilisers
Cannabis
Amphetamines
Heroin
72
Which of the following
best
defines an offensive weapon?
An article used for the sole purpose of intimidation
An article adapted or intended to be used to inflict mental injury
Any article made or adapted for use to cause injury to a person
An article intended to be used for the purpose of burglary
73
If you were to search every 5th person, this would be classed as:
A specific search
An automated search
A random search
A general search
74
Under which piece of legislation is a police officer
most
likely to enter licensed premises?
The Domestic Violence, Crime and Victims Act 2004
The licensing Act 2003
The Terrorism Act 200
The public Order Act 1986
75
The
main
reason for searching premises prior to opening is to:
Check that staff are smart and presentable
Check that the fire exits are locked
Ensure there is no one left on the premises
Ensure there is nothing present that could harm customers
76
The most important reason for having a policy and procedure for seizing drugs is to:
Secure a conviction
Maintain a working relationship with the police
Maintain the safety of all involved
Make sure the venue is 100% drug-free
77
When dealing with a large crowd waiting to gain access, the most appropriate action to take is to:
conduct in-depth searches of each customer
make sure that pedestrian barriers are positioned
withhold information from customers
allow VIPs to enter
78
If you eject a person who appears to be vulnerable, which factor might you need to consider?
The reputation of the venue involved
How many taxis are available at that time
The age of the person ejected
The address of the person ejected
79
When ejecting a vulnerable person, the most important factor to consider is:
the reputation of the venue
the age of the person ejected
how many taxis are available
the address of the person ejected
80
License holders can decide on:
what force is to be used by door supervisors
changes to the licensing objectives to meet the admissions policy
the venue’s admissions policy
changes to legislation to meet the admissions policy
81
The policy that states the door supervisor's right to search is the:
Admissions policy
Licensing policy
Equality and diversity policy
Health and safety policy
82
Which of the following is a civil offence?
Trespass
Rape
Common assault
Grievous bodily harm