Technicians who do not think they are being treated right by their employer should

discuss the situation with their supervisor

Which of the following statements is correct?

Work groups create an communction system called grapevine

Secondary containers of chemicals

must be labeled with the original manufacturer label

are a risk factor for persons who perform physical work

When a technician cannot see what is in a sink or basin they should

use a sponge forceps to grasp items

Which healthcare facility is required to provide personal protective equipment?

Occupational Safety and Health Administration

Which of the following is NOT required for sharps safety?

Wash all disposable sharps before discarding them

When Central Service technicians have internet access at work

they should follow that facility's policy

When speaking, one should

concentrate on the listener rather than oneself

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Duplicate of Chapter 22 & 23

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Certification Exam Study Guide

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Questions 29

Answers

1
True or False: The key to working safely is keeping the work area organized
True
False
2
True or False: Risk management programs are designed to prevent accidents and injury.
False
True
3
Employees from different departments that work together to solve problems is called a
multi-dimensional team
management team
decision-making team
cross-functional team
4
Which of the following is NOT considered one of the three occupational hazards?
Ergonomic hazards
Physical hazards
Biological hazards
Chemical hazards
5
Which of the following is the most important factor necessary for teamwork?
Promptness
Cooperation
Attitude
Loyalty
6
Technicians who do not think they are being treated right by their employer should
accept the situation
discuss the problem with their workplace peers
discuss the situation with their supervisor
find another job
7
Which of the following basic listening tactics is most useful?
Try to listen only for specific facts
Focus on the delivery of the message rather than its content
Ignore any non-verbal communication "sent" by the speaker
None of the above
8
Which of the following is true about a valuing diversity effort ?
It occurs because a Central Service director desires it
It is a program in which a commitee decides what to do
None of the above
It happens because top level officicals require it
9
A step in communication that occurs when a listener asks a question is called
halo interpretation
communcation looping
communication
human relations
10
Which of the following statements is correct?
Informal work groups are "bad" for the organization
Work groups create an communction system called grapevine
A task group is an example of an informal group
Employees can only be members of one formal group at a time
11
Secondary containers of chemicals
there are not restrictions for secondary labels at this time
must be labeled with the original manufacturer label
secondary containers of chemicals are not allowed
must be labeled with a marker and state chemical's name
12
Ergonomic injuries
are a risk factor for persons who perform physical work
happen only in the office setting
are rare in todays work environment
are not a concern for Central Service employees
13
Which of the following is NOT a component of risk management?
Risk assessment
Staff management
Injury prevention
Claim management
14
Which of the following is an example of communication?
Non-verbal expression
Written word
Spoken word
All of the above
15
When a technician cannot see what is in a sink or basin they should
drain the sink or basin
have someone help determine what is in the sink or basin
All of the above
use a sponge forceps to grasp items
16
True or False: Information about chemical or hazardous substances must be available to everyone
False
True
17
Which healthcare facility is required to provide personal protective equipment?
Environmental Protection Agency
Centers for Medicare and Medicaid Services
U.S. Food and Drug Administration
Occupational Safety and Health Administration
18
A molecular reaction that creates an uncontrolled release of energy is called
combustion
polymerization
vapor density
fire
19
Safety data sheets are provided by the
Risk Management Department
Occupational Safety and Health Adminstration
product manufacturer
U.S. Food and Drug Administration
20
The level of exposure to a harmful substance when an employer must take required precautions
Time weighted average
Permissible exposure limit
Action level
Short-term excursion limit
21
The process of changing work or working conditions to reduce physical stress is
the OSHA risk management program
the OSHA workers rights program
called ergonomics
an employee injury reduction plan
22
Which of the following is NOT required for sharps safety?
Wash all disposable sharps before discarding them
Sharp ends should pointed away from anyone's body
Dispose of all single use sharps in appropriate container
23
Knowing what is expected and consistently meeting those expectations is part of
professional behavior
job success
effective communications
ethical behavior
24
The ability to use information gained for words or body language to interact with others
Communication
Teamwork
Human relations
Mentoring
25
Behavior relating to what is "right" and "wrong" is called
personal behavior
ethical behavior
moral behavior
legal behavior
26
When Central Service technicians have internet access at work
it may be used for any purposes
they should follow that facility's policy
it should be used for work related purposes only
it should only be used during break time
27
When speaking, one should
be influenced by the listener's emotions
concentrate on oneself rather than the listener
use technical jargon to impress the listener
concentrate on the listener rather than oneself
28
Coaching is an example of
discipline
informal communication
mentoring
formal communction
29
Time weighted average is the amount of substances a person can be exposed to over a 8 hour day
True
False

Duplicate of Chapter 22 & 23 Flashcards | StudBud