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Yellow Belt Day 4 Review Flashcards | StudBud
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Yellow Belt Day 4 Review
Yellow Belt Day 4 Review
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Review questions about first three classes of Yellow Belt
Flashcards
89 cards
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Practice quiz
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Questions
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Answers
1
What is the next tool used after developing the list of questions?
Impact-Control Matrix
Measure Data Collection Plan
FMEA
SIPOC
2
What are the two different types of data?
Continuous and categorical
Smooth and chunky
Organized and chaotic
Alphabetical and numeric
3
What makes a problem observable and chronic?
Visible and happened once ten years ago
No data exist, but people know it happens all the time
Shows up on occasion and disappears for no reason
Must be visible, something experienced over a long time
4
Bonus question 1: Who is one of the fathers of the quality movement?
Joseph Juran
Joseph of Arimathea
Jonathan Livingston Seagull
Jonathan Flanders
5
How does the team decide which solutions to move forward?
Flip a coin
Use the Solution Matrix
Evaluate with the FMEA tool
Give the solutions numbers and use a random number generator
6
How do we keep the project Y in control?
By asking people to stay alert
By writing new policies and procedures
By controlling the critical Xs
By thinking really hard about it
7
What do we want to understand about the current state?
The impact on customers
The feelings of the employees
The symptoms of the problem - the baseline
The root causes of the problem
8
What does 6S stand for?
B
A
C
D
9
What are the two different types of measures?
Immediate and delayed
Efficiency and effectiveness
Baseline and improved
Variation and consistency
10
The pilot plan is used to:
Tell the airport where the plane is going
Communicate the solutions to the affected employees
Train employees on the new process
Test out the solutions and measure their effectiveness
11
This process is in control.
True
False
12
What are the three statistics of central tendency?
Mean, median, and mode
Average, standard deviation, and mode
Middle, range, and average
Range, sigma, and span
13
What is the triple role?
Employee, manager, customer
Happy, ok, angry
Internal, surface, external
Customer, processor, supplier
14
What do we do after we map the process?
Decide the problem is impossible to fix
Report inconsistencies with documented procedures
Develop a list of questions to be answered
Start developing solutions
15
Who is responsible for monitoring the control plan?
The process owner
The Green Belts who facilitated the project
Everyone who works the process
Performance Excellence
16
What acronym describes a well-written goal statement?
CRAZY - Current, Realistic, Agreed to, Zoomed in, Yearly
SMART-Specific, Measurable, Agreed to, Realistic, Time-bound
SANE - Specific, Agreed to, Noticeable, Educational
DUMB - Definite, Urgent, Measurable, Binding
17
What is the first tool used in the Define phase?
HICCUP
POCIS
SIPOC
FMEA
18
Name your favorite Family Feud host
B
A
C
D
19
What is the basic premise of Lean Six Sigma?
y = mx + b
y = (a + b + c) / 12
y = πr2
y = f(x)
20
Who are the customers at Sky Lakes? (The only people qualified to judge our quality of care.)
Patients
Oregon Health Authority
CMS
Providers
21
As the team enters the Improve phase, we start by:
Develop metrics for the solutions
Declaring one solution and implementing it
Determine the cost of fixing the problem
Determine future/ideal state and brainstorm solutions
22
What sequence is used to construct the SIPOC?
Customer, Supplier, Process, Input, Output
Process, Output, Customer, Input, Supplier
Output, Customer, Input, Supplier, Process
Supplier, Input, Process, Output, Customer
23
How does breakthrough improvement occur?
By applying solutions after meeting for an hour
One bite at a time
Project by project and in no other way
The journey of a thousand miles begins with a single step
24
What are the five Ps used on the Cause-Effect Diagram?
A
C
D
B
25
What ensures measures on the data collection plan are understood the same way by team members?
Psychic powers
Communication plans
Operational definitions
Data dictionaries
26
What are the 8 deadly wastes?
D
B
A
C
27
Which part of the process maps should be reviewed first?
End points
Documents
Decision points
Process steps
28
Survey says Jonathan looks best in this dress
C
D
A
B
29
What tool do we use to determine if a process is stable, predictable, and capable?
FMEA
Control chart
Stakeholder Analysis
Histogram
30
What are the steps in the project selection process?
A
D
B
C
31
What document can be a used as a reference for the starting and ending points of a process?
Survey - employee definitions of start and end
Charter - process boundaries in scope
Communication Plan
SLMC Strategic Priorities
32
What are the three components, or managerial processes, of the Juran Trilogy?
Control, Stability, Improvement
Thinking, Improvement, Stability
Planning, Control, Improvement
Stability, Inconsistency, Control
33
What are the two different types of customers?
Satisfied and dissatisfied
Right side up and upside down
Internal and external
Processors and suppliers
34
What is the most important phase in the DMAIC methodology?
Control
Improve
Measure
Define
35
Who is responsible at Sky Lakes for the Planning part of the Juran trilogy?
Senior management
Director's Council
Performance Excellence Steering Team
All employees
36
What is the definition of Cost of Poor Quality (COPQ)?
B
A
D
C
37
How often should control subjects be measured?
Whenever it's convenient
Weekly
As real-time as humanly possible
Daily
38
What is a critical X?
The most important root cause
A root cause we can control
God is dead and we're alone
A root cause who judges everyone
39
What do we do with the detailed process maps in Analyze?
Root cause analysis
Value decomposition (identify VA/NVA/BNVA)
Set them on fire
Identify steps that shouldn't exist
40
Best Remake of a 90s Movie
D
A
C
B
41
Where did Lean come from?
Toyota (the Toyota Production System)
Ford Motor Company
Nutritionists
Boeing
42
Reacting to common cause variation is called:
Maintaining
The human condition
Tampering
Being proactive
43
Which steps on a process map are good control points?
Start points
End points
Decision points
Randomly selected process steps
44
In addition to control charts, what other tool is required to maintain a process?
6S
Process Control Plan
Stakeholder Analysis
Criteria Selection Matrix
45
Control limits are the voice of the __________; spec limits are the voice of the ____________.
Customer; process
Angels; devils
Process; customer
Common cause; special cause
46
What kind of chart is used to compare categorical/discrete variables?
Pie chart
Scatterplot
Line graph
Bar graph
47
What is a Cause-Effect Diagram (or Fishbone) used for?
Identifying safety hazards (like choking)
Identifying appropriate documentation
Identifying potential root causes
Identifying employees who need training
48
What is the purpose of the Analyze phase?
To determine solutions
To identify the vital few Xs (root causes)
To fully understand the meaning of the project
To identify additional questions to ask
49
What these "reviews" should really be called
D
C
A
B
50
What are the pitfalls of writing a problem statement?
Assigning blame, leaving out how long
Using qualitative data, assigning root cause, whining
Assigning root cause, assigning blame, suggesting solutions
Assigning team members, assigning schedule, rude suggestions
51
What kind of chart is used to trend data?
Pie chart
Scatterplot
Line graph
Bar graph
52
What are the 6 elements of a project charter?
B
C
D
A
53
What tool is used to further investigate root causes selected from the Impact-Control Matrix?
5 Why Analysis
Infinite Questions Tool
5-Finger Death Punch Analysis
Whodunit Analysis
54
What is the difference in the process before and after breakthrough?
Instability, decreased COPQ
Reduced variation, more stable, better results
Increased variation, more special cause events
Happier employees, more satisfied customers
55
What is the first step in process mapping?
Walking the process
Deciding what color sticky notes to use
Reading the policies and procedures regarding the process
Listing all the steps in the process
56
After determining the critical Xs, what is the next tool used in Analyze?
Analyze Data Collection Plan
FMEA
SIPOC
Scatterplots
57
What are the sources of variation in a system?
C
B
D
A
58
What does Lean emphasize?
Waste reduction (efficiency)
Decreasing variation (effectiveness)
Low fat food
Defect reduction
59
What are some PITFALLS for graphs and charts?
B
A
C
D
60
To maintain control, what tool should be used as much as possible with the solutions?
Smiting
Auditing
Shaming
Mistake-proofing
61
Where did Six Sigma come from?
Apple
Wall Street
Chevrolet
Motorola
62
What is the risk of process mapping without walking the process first?
Not getting enough steps in for the day
Not knowing what is actually happening
Having a messy process map
Team members falling asleep in the meeting
63
What symbols are typically used on process maps?
B
C
A
D
64
What tool is used after potential root causes are generated on the Cause-Effect Diagram?
FMEA
Impact-Control Matrix
SIPOC
Criteria Selection Matrix
65
Favorite Juran/LSS catchphrases
D
A
B
C
66
What criteria must a potential project meet to move forward?
KIDS - Knowable, Improvable, Distinct, Specific
DADS - Doable, Accurate, Distinct, Significant
MOMS - Measurable, Observable, Manageable, Specific
COWS - Chronic, Observable, Weighty, Solvable
67
What are the characteristics of a well-written problem statement?
Describes who, where, what, when & why
Describes where, what, how long (w/ data) & impact on SLMC
Describes where, what & provides graph
Describes what, how long, why & impact on SLMC
68
What are the two types of variation?
Slow-acting & Fast-acting
Common cause & Special cause
Acceptable & Unacceptable
Reactive & Proactive
69
What are the categories of COPQ in healthcare?
Rework, defects, inspection
Inventory, rework, waiting
Overuse, underuse, misuse, process waste
Process waste, inspection, misuse
70
Cultural resistance does NOT have to be taken into account when putting together solutions.
True
False
71
What kind of graph is this?
Singing Telegram
Scatterplot
Histogram
Pie chart
72
What is a 6ơ level of performance?
3.4 DPMO (Defects Per Million Opportunities)
3.14159 DPMO (Defects Per Million Opportunities)
6 DPMO (Defects Per Million Opportunities)
18.2 DPMO (Defects Per Million Opportunities)
73
What is the definition of a project?
An enterprise planned & designed to achieve particular aim
An undertaking
A problem scheduled for a solution
A plan for fixing an issue
74
A value-added activity is one that:
Doesn't add value to customer's requirement
Transforms or shapes the material/product
Is required by the laws of physics
The company feels like doing
75
What potential root causes are moved forward from the Impact-Control Matrix?
All of them
High/High
High/High, High/Med, High/Low
High/High, High/Med, Med/High, & Med/Med
76
What does Six Sigma emphasize?
Waste reduction (efficiency)
Reducing variation (effectiveness)
Decreasing statistics
Increasing stability
77
A non-value-added activity is one that:
Doesn't add value to customer's requirement
Transforms or shapes the material/product
Needs extra staff to perform
Is stupid
78
How are control limits set?
Using the highest and lowest values of the variable recorded
Establishing +/- 3ợ for the variable being measured
Asking the customer
Guessing
79
The business case is included in the charter because it describes how solving the problem:
is good for SLMC strategically, operationally, & financially
is good for SLMC in terms of employee morale
is good for SLMC financially
is good for SLMC's image
80
How many steps are typically in a SIPOC?
14 - 18
1 - 3
As many as needed
6 - 8
81
What is the definition of quality?
What the customer wants
No defects, lowest possible cost
Value worth the price paid
Right features provided defect-free
82
What are the statistics of dispersion?
Average, median, and mode
Range, variance, and standard deviation
Mean, variance, and mode
Standard deviation, average, and range
83
What is the next tool used after developing the SIPOC?
Criteria Selection matrix
Process mapping
Data collection plan
Operational definitions
84
What is the third category for value-added/non-value-added?
Value-added but really difficult
Value-added but we hate it
Non-value-added but business required
Non-value-added but we've always done it that way
85
What are the five phases of a project?
Depression, Mania, Abuse, Irritability, Crying
Analyze, Measure, Define, Control, Improve
Plan, Do, Study, Act, Repeat
Define, Measure, Analyze, Improve, Control
86
What do we consider in the project scope?
Where the process starts and stops
How visible the process is
What is in-scope, what is out-of-scope, & process boundaries
What departments can participate
87
What is the second set of project selection criteria?
"Nice" criteria- Important, Timely, Ease, Risk
"Also" criteria- Urgency, Risk, Relevance
"Extra credit" criteria- Impact, Ease, Relevance
"Want" criteria- Impact, Urgency, Risk, Resistance to Change
88
This scatterplot shows what kind of correlation?
Weak, negative
Strong, meh
Wishy-washy, neutral
Strong, positive
89
What is it called when we separate the data across categories?
Stratification
FMEA
The Egg Drop Technique
Dispersion
