Chapter 1-4

What year was the preheat-perm method introduced?

What are some items that should be included in your hygeine pack, or personal collection of items?

Arriving to work on time, starting the first client as soon as he or she arrives, and staying on schedule are:

One essential part of any business plan is a ____, which establishes the purpose and values of an institution.

The salon industry depends heavily on its relationships with product distributors, which are referred to as ____.

_____ is based on inner strength and begins with trusting your ability to achieve set goals.

An important practical step that promotes effective communication is to ____.

What wrapping technique was introduced when women cut their hair into the short-bobbed style after World War I?

Which life skill is most important for a cosmetologist?

The process of steam distillation was refined by Avicenna, a ____, around AD 1000.

Which action would be most helpful in countering the negative effects of repetitive motions?

What is the modern-day term for the waving solution that does not use heat?

Bending forward and/or twisiting your body to get closer to your client is an example of ____ that will cause injuries.

Why did women pinch their cheeks and bite their lips during the Victorian Age?

What were the royal colors of the Chou Dynasty (circa 1100 BC)?

In ancient Rome, women used hair color to indicate their class. What color did poor women use to dye their hair?

Which action is the best example of a short-term goal?

Who were the biggest trendsetters in beauty applications in the early twentieth century?

When handling a scheduling mix-up with a client, it is recommended that you ____.

What are the four primary aspects of ethical professionals, as mentioned in your text?

Which New York chemist introduced the first permanent haircolor in 1932 and founded a company called Clairol in 1935?

Which action best illustrates the use of ergonomic principles in a salon?

Professionals who practice active listening and have both non-verbal and verbal skills, are effective at _____.

How can a licensed cosmetologist best keep abreast of new trends, techniques, products, and information?

Ancient people around the world used animal hide ______.

_____ means to order tasks on a to-do-list from most important to least important.

Every new client should complete a client ___, also called a client questionnaire or consultation card.

What symptom results from scheduling too many tasks at one time and then putting them off to complete at a later date?

What are the three habits mentioned in your text that can keep you from maintaining peak performance?

Which Polish immigrant Americanized his name in 1908 and moved to Los Angeles, where he began making and selling makeup?

What are three active problem-solving words that should be utilized when building a positive vocabulary?

Listening to the client and then repeating, in your own words, what you think the client is telling you is known as ___.

The most opportune time to discuss your client bookings or the possibility of future advacement with your manager is:

What term refers to having a talent such as painting, acting, cutting hair, applying makeup or doing artificial nails?

Effective human relations and ___ skills build lasting client relationships and promote a positive work environment.

Ancient Egyptians were the first civilization to infuse essential oils from ____ for use as perfumes.

Which term refers to the identification of long-term and short-term goals?

Despite what emotions a person feels, ___ and ___ skills will help people move to the next level in their career?

___ is the conscious act of planning your life with daily, monthly, and yearly goals.

Professional behavior, a positive attitude, and proper ergonomics are factors that assist in creating a ___.

Your license will unlock countless doors for employment. However, your career must be ____.

What term refers to the daily maintenance of cleanliness through the practice of good healthful habits?

Being well-groomed advertises the beauty professional's ____ the beauty industry.

What types of injuries are most commonly reported by stylists in salons that do not practice ergonomics?

Shoes worn by stylists while working in the salon should be comfortable, closed-toe, ____, and provide arch support.

Cosmetologists may choose to specialize in a specific type of facility. Which facility would be least appropriate?

During which step of the consultation should you ask the client what at-home pproducts she or he uses?

During which austere and restricitve period in British history (1837-1901) did Queen Victoria reign?

Your older clients may not like gum chewing, slang, or the use of yeah instead of yes. This is referred to as ______.

Regardless of your salon's dress code, your clothing should always be clean, fresh, functional, and ____.

What term best describes your posture, as well as the way you walk and move?

____, or tact, is the ability to deliver truthful, even sometimes critical or difficult, messages in a kind way.

In which step of the consultation would you counsel clients on salon maintenance and lifestyle limitations?

What verbal communication with a client assists in determining the client's needs and how to acheive desired results?

The term cosmetology comes from the ___ word kosmeticos, meaning skilled in the use of cosmetics.

Which substance was created by ancient Egyptians from a mixture of ground galena, sulfur, and animal fat?

When communicating with your salon manager, you should be open and doesn't, have correct information, and never ____.

What mineral was ground into a fine powder and used to make vermillion, a brilliant red pigment?

What was the period in history during which Western civilization made the transition from medieval to modern history?

WHich relationship has a vested interest in the success of the stylist?

In 1985, a hairdresser, ____, invented the world's first ammonia-free haircolor.

Who coined the name "day spa" in the late 1980s?

Cosmetology is defined as the ___ of beautifying and improving the skin, nails, and hair.

Which is most important to a successful career & holds the key to individual development and personal motivation?

____ unblocks the creative mind and allows fro the exploration of new ideas and solutions.

____ is the unhealthy compulsion to do things perfectly due to the fear of taking risks and making mistakes.

Which action is the best example of a long-term goal?

The science of designing/planning the salon's equipment and tools for maximum comfort, safety, and efficiency is ______.

Beauty professionals are often held to higher image standards by clients because they view beauty professionals as ____.

If a dispute arises among your salon members, it is important for you to remain respectful, objective, and ___.

When making recommendations to a client regarding hair style or color, which of the following criteria should be used?

What is a collection of photos and images of a stylist's work that she or he can use during the consultation?

_____, the child of former slaves, was a pioneer in the modern African American hair care and cosmetics industry.

It is essential for beauty practitioners to be well groomed and practice basic hygiene everyday because they ____.

A no-fragrance salon policy protects clients who have chemical sensitivities and stipulates that members cannot wear __.