RIF Practice part 2

You take the a.m. train, get to work 15 minutes shift begins. Today train broke down, 1 hour to fix it. Define problem.

Recommending additional items that compliment a customer’s purchase (sox with shoes), is called:

What does the “M” in SMART Goal Setting stand for?

Physical audit of store’s inventory. Total inventory was $100,000. Books say $110,000 in inventory. What’s the variation

What can decrease customer satisfaction?

What information should you expect to enter on a job application?

What does the “T” in SMART Goal Setting stand for?

Area in a retail store usually collects/stores/processes data info used in the checkout/inventory/data collection

In the problem solving process, which step comes after "Come up with Solution"?

In retail, COGS refers to

In electronic loss prevention, RFID means

When lifting, you should use what part of your body to do most of the lifting?

Retailers use technology in stores and online to:

Questions you ask a customer NOT answered by "yes" or "no".

In the problem solving process, which step comes before "Take Action"?

You have key info about a company’s products/services,using it to help customers

When planning for inventory, a company’s goal is to have

Who is responsible for making sure the safety exits aren’t blocked and are free to be used in an emergency?

The customer needs a new TV so the guests can watch the Super Bowl. Which phase of the customer life cycle?

A customer makes a purchase, their transaction total i s $23.47. The customer pays with $40.00 in cash. Make change

Preventing injury and illness to customers and employees is called

What contributes to a negative brand?

In the problem solving process, which step comes after "Define the Problem"?

What does POS stand for in retail?

Which of the following does not cause inventory shrinkage?