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Retail individuals and teams L1 Flashcards | StudBud
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Retail individuals and teams L1
Retail individuals and teams L1
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Retail Individuals and teams learning outcomes 1
Flashcards
14 cards
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Practice quiz
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Questions
14
Answers
1
What is the benefit to the business of working in a team?
Effectiveness
Increase Profit
Efficiency
More staff
2
Identify the
legislation
which protects individuals from harassment and discrimination
Equal opportunites Act 2000
Diversity Act 2015
Equality Act 2010
3
What position would you progress to after Supervisor?
Assistant Manager
Store Manager
Sales assistant
Stock room Manager
4
What is not a form of communiction for effective team work?
Verbal
Shouting
Body language
Written
5
What happens if an employee fails to keep to their terms of their contract?
Promotion
Tribunal
Loose your job
6
How can staff review and improve performance?
Appraisials
Do what manager says
Personal Development plan
Complete a booklet
7
What is not the
purpose
of a contract of employment?
clarification for employees
safeguarding employer and employee
To count staff numbers
Comply with law
8
What is the main
content
typically included in a contract of employment?
Notice required
conditions of employment
For the employer to know your address
Job title
9
What are typical
characteristics
of effective teams?
Good smile
working together
unhelpfulness
Showing up late
10
What is a benefit
to individuals and to the retail business as a whole, of working in teams?
morale
Can phone in sick
Spread the workload
Less work to do
11
What is the benefit
to the retail business of improving employees’ skills and performance
<p>Smiling staff</p>
Better trained staff
More money for the business
Less complaints
12
What are the typical
characteristics
of ineffective teams?
Poor communication
Completing tasks on time
Bad hygiene
Good communication
13
What is not a job role in retail?
Stockroom staff
Sales assisstant
Receptionist
Manager
14
What
actions
can be taken if the employer fails to keep the terms of the contract of employment
court action
grievance
disciplinary
