**FINAL Business Communication Revision**

Comprehensive or intensive reading involves reading the whole document thoroughly with the goal to understand.

In this organisational structure corporate divisions operate under a larger corporate umbrella.

In order to be assertive you need to believe in other peoples abilities more than your own.

A business proposal is used to gain funding from investors.

The type of group that is formed to discuss company policy.

It is good practice to e-mail documents in MS Word format.

Tactical planning is also known as:

The style of conflict resolution where the person will start communicating and questioning to resolve the conflict.

The minute taker of a meeting must not participate in the meeting.

Which one of the following is NOT a principle of effective written communication in business?

In South Africa, we use British spelling in business. Identify the British spelling:

Scanning involves getting a general idea of what is written by reading through the document quickly.

You can avoid procrastination by doing your difficult task first thing in the morning.

The study of the general nature of morals and moral choices made by individuals.

The type of question in an interview that only has one answer.

The secretary prepares the venue.

Objective writing is vague, emotional and based on opinion.

Good listening skill is necessary to be assertive.

Which organisational communication structure does the following diagram represent?

A code of conduct is a formalised set of rules stating the expectations of the company from their staff in

The type of group that is formed to discuss ways to improve quality and efficiency.

Formal documentation compiled by someone based on an evaluation or investigation.

Which one of the following is NOT a characteristic of an effective team?

In South Africa, we use British spelling in business. Identify the British spelling:

When interacting with a customer, it is important to allow time for complaints.

The chairperson ensures that a meeting is constituted properly.

Which one of the following does not describe what it means to be work-ready.

Which one of the following is correct regarding the communication process?

The personality of the organisation.

Which one of the following is the first level in Maslow's Hierarchy of Needs?

Which method of departmentalisation does the following diagram represent?

Which one of the following refers to communication with animals and objects?

Morals are one's sense of what is right and wrong.

Which one of the following is NOT a characteristic of indirect spoken communication?

The stage of group development where the leader must set a certain tone to minimise conflict.

The secretary Announces the results of a vote.

Which one of the following is NOT a benefit of planning?

The tone of your voice refers to:

This organisational structure utilises functional and divisional chains of command simultaneously for unique projects.

A good summary is faithful to the original document.

A short, internal official document that can serve many purposes.

For a goal to be effective, it must be broken down into small manageable tasks

The style of leadership that would be applicable when the team is skilled and have good track records.

Which method of departmentalisation does the following diagram represent?

The stage of group development where members are truly focused on achieving the goal of the team.

What type of barrier would it be if the receiver is unable to read your written message?

Good writing skills can assist you in coming across more credible and capable of doing your job.

Direct spoken communication is concise and uses a linear thought process.

The transmission of word using inscriptions of characters in a known language

The style of conflict resolution that only leads to partially resolved or temporarily resolved conflict.

Working in a team encourages people to work harder.

Editing is the process of checking the text for grammar, punctuation, spelling, layout, readability etc.

Long-term planning is also known as functional planning.

On which level in Maslow's Hierarchy of Needs are you working to fulfill your need for freedom and recognition?

Formal groups include:

Managers must anticipate changes that the organisation will face.

The chairperson circulates the attendance register.

People's preconceived ideas about you is an example of what type of barrier?