Southwest Airlines Professional Communications Certification Review

Get the audience to act or change their behavior or belief -

Communication between a business and its employees is called which of the following?

Which of the following refers to the channels through which the information moves from the sender to the receiver?

In which position should a microphone be held when speaking?

Which of the following is a set of social rules which facilitate Internet interaction?

Sent to report an inspection and procedures

Convince an audience to accept a proposal-

Which of the following describes an indirect object?

Sarah has written a paper and organized the information where the most important is included first

If you present information about a new computer program, what presentation method is best?

Which of the following allows individuals to use their understanding of others to choose how to think and act?

It is appropriate to answer the phone with "hey"

Sent in order to reply to a question or information requested

Which of the following are the three keys to successful teamwork?

Which of the following is NOT a part of the listening process?

What is the term used for justifying, proving or enhancing the points which are being made?

Which of the following is an inappropriate way to communicate with customers?

Give specific information about products, procedures, rules and regulations

Which of the following is the meaning or subject of information being communicated?

It is appropriate to answer the phone within three rings.

Which of the following is an important part of evaluating or assessing presentation performance?

It is not appropriate to talk in a loud voice on the phone.

The acronym TIPP stands for which of the following?

Type of citation: Brody, J.E. (2007, December 11). Mental reserves keep brain agile. The New York

Which of the following is the opening greeting of a letter or memo?

Type of memo? Sent from a worker to a supervisor after returning from a business trip

Sent in order to state policies or procedures the writer wishes the reader to follow

John is sending out a customer satisfaction survey to his company's past customers. This is an example of

When using terms such as, “I,” “You” and “Me” in writing, which of the following types of language is being used?

“I wish I had more money so I could go to the movies” is an example of which of the following styles of communication?