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Cosmetology pathway to success Flashcards | StudBud
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Cosmetology pathway to success
Cosmetology pathway to success
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44 cards
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Practice quiz
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Questions
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Answers
1
What is an agreement in which two or more parties agree to share costs, profits, and responsibilities of a business
Corporation ownership
Individual
Partnership
Booth rental
2
Budgeting, employee management, inventory and purchasing are necessary skills in:
Salon service
Salon operation
Stylist performance
Stylist skills
3
An image or trademark that represents you or your business
Networking
All of the above
Brand
Impression
4
An *individual who has total responsibility for all profits and losses of a business
Partner
Corporation
Sole proprietor
Joint owner
5
Running late,deadlines, or personal issues can demanding situations that can cause:
Comfort
Relief
Passion
Stress
6
Percentage of total dollars you receive from services and retail products sold is:
Hourly
Expenses
Commission
Retail
7
Pictures of your best work,awards or certificates displayed professionally in an album or electronic folder
Job description
Profile
Resume
Portfolio
8
What is a strategy to use so that your Guest returns within a specific time for their next service.
Referral
Networking
Rebooking
Retailing
9
Form of ownership by a group of people that requires the highest level of legal consideration & is organized by a lawyer
Joint
Partnership
Individual
Corporation
10
Identify the open-ended question
“Is the water temperature too hot?”
“Would you like some coffee?”
“Are you getting a manicure?”
“Explain your normal hair care routine”
11
Being respectful of others, ethical and honorable are the traits of:
Professionalism
Communication
Assertiveness management
Impression
12
Paraphrasing uses your words to summarize what you heard
True
False
13
All people in the cosmetology field wear bright,vibrant hair color. This is an example of an/a:
Fact
Reality
Experiment
Stereotype
14
Certain regulatory agencies and taxing laws require that you maintain correct...
Color records
Business records
Stylist records
Guest records
15
Supplies used in the daily operation of a salon.
Consumption
Inventory
Management
Stocked
16
The benefits of Guest retention can include growth of paycheck, job security and:
Building marketing promotions
Developing Guest loyalty
Reducing Guest return
Lowering average ticket price
17
Individuals hired and compensated by a company to provide services:
Guests
All of the above
Customers
Personnel
18
The steps you take to ensure your Guest always leaves with a positive impression
Impression management
Negative impression
Organized impression
Positive impression
19
The money a typical Guest spends on services and products during their salon visit determines:
Retail ticket
Average ticket
Tip
Spending ticket
20
An organized system to track all business transactions and expenses:
Record communication
Business operation
Salon operation
Record keeping
21
Finding solutions, concerns & developing a mental picture of your Guest’s expectation is determined during the:
Consultation
Retailing
Greeting
Service
22
A _____ should include Guest’s name and contact information,along w/ the original requested time & date of appointment:
Request list
Cancellation list
Stylist list
Appointment list
23
Shampoo and conditioner your Guest purchases to maintain their style at home:
Device supplies
Retail supplies
Janitorial supplies
Manufacturers supplies
24
An extremely important skill that will affect your referrals & rebooking is your ability to control impressions in the
Guest maintenance cycle
Guest growth cycle
Guest service cycle
Guest stylist cycle
25
Gaining new Guests through word-of-mouth recommendation:
Guest rebooking
Guest up selling
Guest retention
Guest referral
26
•_______ is when a stylist rents space in an existing establishment and has independency of generating it.
Salon rental
Corporation
Booth rental
Partnership
27
The movement and position of your body is communication skill:
Verbal communication
Body language
Active listening
Poor attitude
28
Marketing can include which type of communication:
All of the above
Visual
Verbal
Written
29
Describing your recommendations in a clear,detailed way so your Guest understands your vision is a form of:
Verbal communication
Body language
None of the above
Nonverbal communication
30
A policy purchased to protect from risk of loss:
Insurance
Partnership
Lease
Taxes
31
A document that provides details of your work history, education and qualifications for a position:
Portfolio
Job description
Rèsumè
Cover letter
32
An agreement stating that you won’t work in another salon within a particular mile radius once you leave is an:
Single agreement
Verbal agreement
Text agreement
Written agreement
33
Keeping and using a cancellation list, and the perception it creates for your Guests,is an example of:
Up-selling service
Appointment list
Value-added service
Irrelevant service
34
Showering,brushing your teeth, shampooing your hair and washing your hands are all examples of personal:
Growth
Esteem
Hygiene
Ethics
35
A document the employer provides/ gives specific info about a job, like qualification or skills needed for the job
Job description
Résumé
Job application
Cover letter
36
Marketing to your desired demographic:
Appreciation market
Awareness market
Target market
Value market
37
•________ is using verbal and nonverbal cues to show you are interested in a conversation.
Evaluative listening
Active listening
Partial listening
Pretend listening
38
What communication uses body gestures and eye movement to send and receive information:
None of the above
Non-verbal
Verbal
Active
39
Recommending that your Guest buy products from the salon for at home maintenance.
Guest referral
Upselling
Average ticket
Guest request
40
Connecting with potential Guests in a social setting is:
Retailing communication
Networking
Retention
Nonverbal
41
To set, monitor,& achieve a personal or organizational desired end-point within a specific time frame:
Appointment
Ethics
Goal
Schedule
42
A _____is required when seeking financial assistance to open your salon
Resume
Business referral
Business plan
Credit plan
43
The moral standards that guide a person’s conduct
Self worth
Attitude
Self-esteem
Ethics
44
Scheduling your Guest’s next appointment while they are still at your station
Soft selling
In-the-chair rebooking
Consultation rebooking
Hard sell