BUSINESS MANAGEMENT - CHAPTER 2 REVIEW

Question 1

Which of the following is not a common responsibility of a supervisor?

Accepted Answer

Hiding employee complaints from top management

Question 2

A sign or indication that something appears to be a problem is

Accepted Answer

a symptom

Question 3

The first step in decision-making/problem solving is _____________.

Accepted Answer

Identify the problem

Question 4

How an employee feels about his job affects his performance.

Accepted Answer

True

Question 5

A problem is a difficult situation requiring

Accepted Answer

a solution

Question 6

A good supervisor will step in and do the work for an employee who is not performing well.

Accepted Answer

False

Question 7

Regular formal/informal performance reviews can reveal an employee's _____________.

Accepted Answer

Strengths and weaknesses

Question 8

What's the most important resource available to managers?

Accepted Answer

People

Question 9

Management Information Systems are _______________-based.

Accepted Answer

Computer

Question 10

Good supervisors are able to show employees the importance of company goals.

Accepted Answer

True

Question 11

Management role is a common set of activities that make up a big part of the manager's job.

Accepted Answer

True

Question 12

Moving from the role of co-worker to the role of boss is an easy change.

Accepted Answer

False

Question 13

Supervisors are usually promoted from the area where they work.

Accepted Answer

True

Question 14

Spending lots of time correcting errors means the supervisor is ineffective at quality control.

Accepted Answer

True

Question 15

The effectiveness of a supervisor is judged by which of the following?

Accepted Answer

All are correct!

Question 16

Businesses gather research to help make decisions from which sources?

Accepted Answer

All of the above are correct!

Question 17

Once the problem has been identified, the manager should ____________.

Accepted Answer

List possible solutions

Question 18

Quality Control is the process of making sure work meets acceptable standards.

Accepted Answer

True

Question 19

An experienced manager who meets regularly with a new manager to provide advice is a ______.

Accepted Answer

Work Coach

Question 20

Supervisors have little control over the day-to-day activities of the business.

Accepted Answer

False

Questions 20