Chapter 3 Consumer Protection

A federal agency protects consumers from dangerous products

Administrative/judicial order requiring businesses to stop conducting unfair/deceptive practice

Federal agency responsible for enforcing laws that protect the environment

The practice of pressuring consumers to buy a more expensive product than they intended

Company's promise that its product will meet specific standards over a given time period

An impartial third-party will hear both sides of a dispute and will make a decision

Efforts to protect & inform consumers by requiring honest ads, warranties, improved safety

To seek and receive a remedy to a problem

Sales practice of advertising but nonexistent bargain & switching them to an expensive product

Written warranty that does not meet the standards of a full warranty because of specified limit

Written promise that company will repair/replace defective product within spec. time pd(free)

A product priced below cost to attract customers to the store

A court that handles suits for small dollar amounts without the services of a lawyer

Unwritten guarantee the product is of sufficient quality to fulfill purpose it was designed 

Non-profit business-sponsored agency dedicated to educating consumers, helping resolve disputes

Federal agency responsible for protecting consumers from unfair/deceptive business practices

A specified period of time within a consumer can back out of an agreement to buy something

A company that has an unfair advantage over competitors in an area of business

Deliberate deception, designed to secure unfair or unlawful gain

Financial fraud in which people pay to join an organization in exchange to sell memberships

A contest among sellers to win customers