REVIEW ESTI 104 FINAL EXAM

Question 1

Clients and associates will be treated more fairly through__

Accepted Answer

spa policies

Question 2

When taking an essay question test, before you begin writing, think carefully

Accepted Answer

outline your answer

Question 3

How many pages should your resume be?

Accepted Answer

1

Question 4

In addition to your regular compensations, your tips are

Accepted Answer

reported as income

Question 5

When asked a question during the interview, be honest and sincere and take no more than __minutes to respond.

Accepted Answer

2

Question 6

In searching for a spa, it is important to find one that:

Accepted Answer

matches your preferences

Question 7

The type of ownership in which stockholders share the profits is called__

Accepted Answer

corporation

Question 8

The three types of salon ownership are individual ownership, partnerships and ___

Accepted Answer

corporation

Question 9

The first to cultivate beauty in an extravagant fashion and use cosmetics part of their personal beautification habits _

Accepted Answer

Egyptians

Question 10

When planning to open a spa, one of the most important considerations is__

Accepted Answer

location

Question 11

UV radiation has a shorter wavelength, has more energy, and does not penetrate as deeply as ___

Accepted Answer

visible light

Question 12

A student who understands the strategies for successfully taking test is ____

Accepted Answer

test-wise

Question 13

In multiple choice testing, when two choices are identical, both must be__

Accepted Answer

wrong

Question 14

Supplies that are to be sold to the clients are known as__

Accepted Answer

retail supplies

Question 15

Which face shape has long been considered the ideal?

Accepted Answer

oval

Question 16

A good method of estimating income and expenses is through a:

Accepted Answer

budget

Question 17

What type of light is LEAST favorable for makeup application?

Accepted Answer

indirect natural daylight

Question 18

The usual percentage for a tip on a total service ticket is :

Accepted Answer

15

Question 19

Long term goals are usually those you expect to take more than a ___to complete.

Accepted Answer

year

Question 20

Your sense of purpose can be validated in a personal _______.

Accepted Answer

mission statement

Question 21

Another term for upselling services is:

Accepted Answer

ticket upgrading

Question 22

What is a procedure that only physicians can administer?

Accepted Answer

deep peels

Question 23

The first thing to remember when you are in a service business is that your job revolves around:

Accepted Answer

serving your clients

Question 24

What is necessary if you want to borrow more money to open a business or buy a house?

Accepted Answer

good credit

Question 25

The steady customers whom you serve on a regulare basis are considered your;

Accepted Answer

client base

Question 26

The largest expense in operating a spa is___

Accepted Answer

salaries

Question 27

Being tactful means being truthful but not ____

Accepted Answer

critical

Question 28

Prior to opening a business, contact local authoritites regarding;

Accepted Answer

business licenses

Question 29

Supplies used in daily business operations are known as___

Accepted Answer

consumption supplies

Question 30

What percentage of total gross income should be allocated to advertising?

Accepted Answer

3%

Question 31

The process of ____ is fulfilling one&#x27;s potential.

Accepted Answer

self-actualization

Question 32

When choosing a spa, you should selevt one that serves what type of clientele?

Accepted Answer

one that is the best fit for you

Question 33

What is one of the factors to consider when choosing colors for a client?

Accepted Answer

skin color

Question 34

When conducting a client consultation with a first time client, how much time should you schedule for the consultation?

Accepted Answer

5-15 min

Question 35

When taking notes, using key words or phases helps identify__

Accepted Answer

main points

Question 36

What will be the ultimate detrmining factor in the size of your spa staff?

Accepted Answer

size of spa

Question 37

One of the most common ways to be compensated in an entry-level position:

Accepted Answer

salary

Question 38

In the salon, striving to help, pitching in, sharing knowledge, and being positive are all signs of a:

Accepted Answer

team player

Question 39

Once the client has decided to buy, quit;

Accepted Answer

selling

Question 40

Not repaying a loan is called:

Accepted Answer

defaulting

Question 41

Safety devices designed to detect an overload and disconnet the current to prevent overheating are____

Accepted Answer

fuses and circuit breakers

Question 42

Malpractice insurance is purchased by the __

Accepted Answer

spa owner

Question 43

Overstocking and supply shortages can be prevented by maintaining;

Accepted Answer

purchase records

Question 44

When is it appropriate to argue with a client?

Accepted Answer

never

Question 45

When interviewing potential employess, you should consider their level of skill, personal grooming and ___

Accepted Answer

attitude

Question 46

One of the best ways to prepare for an exam is to ____

Accepted Answer

avoid cramming the night before

Question 47

In the allotment of funds, paying the employees should always:

Accepted Answer

be the top priority

Question 48

What electrical term is abbreviated as AC?

Accepted Answer

ALTERNATING CURRENT

Question 49

____ is the study of how a workplace and its tools should be designed for maximum comfort.

Accepted Answer

Ergonomics

Question 50

Concerned with beauty or the appreciation of beauty is __

Accepted Answer

esthetics

Question 51

Being punctual at work is respectful to your clients and your:

Accepted Answer

coworkers

Question 52

When should advertising for special events in your salon be planned?

Accepted Answer

well in advance

Question 53

Stresful, repetitive motions have a cumulative effect on the muscles and ____.

Accepted Answer

joints

Question 54

Pure water with a PH of 7 is considered to be:

Accepted Answer

neutral

Question 55

Increasing service prices is one way to:

Accepted Answer

increase your income

Question 56

An important first step in seeking financing to open a spa is developing a:

Accepted Answer

business plan

Question 57

Scheduling clients for a future service before they leave the salon is known as:

Accepted Answer

rebooking

Question 58

What do peels and chemical exfoliation do?

Accepted Answer

improve skin conditions such as acne

Question 59

The best form of advertising is through:

Accepted Answer

satisfied clients

Question 60

What should be the primary focus of your resume?

Accepted Answer

your achievements and accomplishments

Question 61

What is not true of the beige skin tone?

Accepted Answer

it may have green undertones

Question 62

Your ___shows off your figure and conveys an image of confidence.

Accepted Answer

posture

Question 63

Whata is the average rate of cell turnover for people aged 50 and older?

Accepted Answer

42-84 days

Question 64

The most important point to keep in mind about makeup is that is should ___your best features.

Accepted Answer

accentuate

REVIEW ESTI 104 FINAL EXAM

Questions 75

REVIEW ESTI 104 FINAL EXAM

Questions 75