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Medical Office Management Review
Operational budget refers to patients operations
Scanners
Medical Office Management Review
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1
Scanners
better than planners
images to distrot
tranfers images from documents via photocopier
track emergency calls
2
Operational budget refers to patients operations
True
False
3
How early should someone arrive to open the clinic
15 minutes
30 minutes
60 minutes
48 minutes
4
Open hours
whatever they say
front door is open, exit through the back
first come, first serve
we're open
5
Client's own words, clarity, completeness, conciseness, chronological, confidential refers to the 6 C's of charting
False
True
6
Desired professional behaviors include:
national certificate
CPR
professional appearance and punctuality
licensure and resume
7
Needles and syringes are for
back office supplies
manager supplies
provider offices
front office supplies
8
Accommodations should be available for
employees
nobody
MAs
Older pts, pts that have difficulty communicating, visual or hearing impair
9
Another name for General Practitioners is
IM
GI
PA
PCP
10
What does the SDS refer to?
Delivered packages
Hazardous chemicals
What they said
Manager rounds
11
Unexpected small expenditures that occur in the medical office can be covered by:
petty cash
using something in it's place
provider's wallet
capital budget
12
Is the clinic schedule a legal document?
No
Yes
Depends who's on it
Maybe
13
Abusive or unfair collection practices can result in
receiving patient payments
making someone upset
having OSHA involved
penalties for violating the law
14
Patient refuses to identify themselves, what should you do?
hang up
nothing
ask what this is in reference to
tell them to call back when they have manners
15
Medical History forms can be considered part of patient registration
True
False
16
Policies and procedures manual could include
All of these items
Dress code
OSHA
Office hours
17
Glucose tablets, aspirin, and hand sanitizer would be in what?
AED
First aid kit
Backpack
Lab
18
Scanners, paper shredders and postage meters
office equipment
break often
in every office in the clinic
cool to play with
19
Payments for office supplies or services come from
accounts receivable
accounts payable
another clinics account
account credentialing
20
Opening duties could include
Check voicemail
Make sure the labs were picked up the night before
Check fridge temp
All of the above
21
Not allowing service animals is a violation of what act?
AMA
HIPAA
ADA
ACA
22
Best way to manage provider's schedule is to
avoid over and under booking
always leave gaps on schedule
double book every hour
take long breaks
23
FDCPA started in what year
1957
1967
1987
1977
24
Networking is building alliances and opportunities
False
True
25
double booking
2 providers seeing the same patient on the same day
a tall espresso called ahead for pick up
2 classes at the same time
2 patients seeing the same provider, same time and day
26
Orientation, jury duty and sick leave are policies and procedures of what department?
Risk management
OSHA
Clinical
Human Resources
27
Empathy is
Something someone else needs to do
A song
not necessary for your job
Respect and understanding of other's feelings
28
A practice manager's role also include part of human resources
True
False
29
Fastest growing hairs on the body
beard hair
hair on top of the head
arm hair
ear hair
30
advanced scheduling
for higher degrees
for professional courtesy
not available to schedule
same day of the week, same time of day
31
Rules and guidelines that dictate day to day operations are called?
Please and thank you
Polices and percs
Policies and procedures
Prim and proper
32
What is an SDS?
Say don't spray
Safety Data Sheet
Netflix show
Same day staffing
33
AAMA supports
CMA
RMA
RNC
CNA
34
Heart beats about how many times a day?
95,000
150,000
25,000
100,000
35
NSF check refers to
acronym for sports
not so fun
bounced check
nothing seems fair
36
PHI pertains to
Confidentiality
Personal human interest
Continuity of care
Probably not this
37
Patient hardships include
uninsured, elderly, limited income
soemthing that's not my problem
trying to find a place to park
running late to all appointments
38
Fair Debt Collection Practices Act governs the methods to collect unpaid bills
False
True
39
Purpose of the AAMA for MAs is to
Raise standards of professionalism
Review aspects of care
Make life harder for CMAs
Assure patients are happy
40
Which one is not a duty of an MA?
Prescribing medication
Maintaining inventory supply
Using empathy
Scheduling patients
41
To avoid miscommunication over the phone
ask someone else to speak to the patient
verify the information by repeating it back to the patient
hang up and call back
call their partner to verify
42
PPE stand for
Personal protected evaluation
Personal preferred equipment
Personal protective equipment
Personal protective equivalent
43
Portfolio refers to
shows what your peferences are for the job
professional pictures
soemthing cool
collection of documents
44
NP stands for
Not Pats
No prooblem
New patient
No patient
45
voucher checks
covering for you brother when parents are checking
soemthing we all need
stubs attached to checks, personal, or business use
guarantees that you receive free ice cream
46
categorizing scheduling is also
organizing the fridge
staff scheduling
ordering supplies
cluster scheduling
