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PHAT Final Review
PHAT Final Review
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2nd Semester Review
Flashcards
89 cards
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Practice quiz
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Host live
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Questions
89
Answers
1
Some leisure and recreation businesses are non-profit or government sponsored.
true
false
2
For destination resorts, what is the draw of the site for guests?
Location
Recreation
Shopping
Cabin type
3
Franchise hotels have to abide by the guidelines of the franchising company.
True
False
4
Event planners are often which of the following?
Seasonal employees
Government employees
All of the above
Independent contractors
5
Chains make up the majority of steakhouses today.
False
True
6
What is an example of a voluntary organization offering recreation?
Girl Scouts
Disneyland
All of the above
NPS
7
The average hotel housekeeper cleans about 3 rooms per day.
True
False
8
REITs are generally owned by one individual.
False
True
9
Out-of-inventory rooms are often sold at a discount.
True
False
10
In a restaurant, hostesses typically take the food orders from guests
False
True
11
What is true about ocean liners?
They are built to cross the ocean.
They have less storage onboard than cruise ships
They are typically smaller than cruise ships.
All of the above are true.
12
What is a function of the security department?
Planning escape routes in case of an emergency
Monitoring hotel rooms via web cams
Making secured reservations
Greeting guests at the front door
13
Guest counts are also known as which of the following?
Dishes
All of the above
Covers
Plates
14
Cracker Barrel is an example of which type of restaurant?
Family restaurant
Fast food restaurant
Steakhouse restaurant
Fine dining restaurant
15
What is the published full cost of a hotel room?
Overbook
Average daily rate
Yield price
Rack rate
16
What is true about chain restaurants?
They tend to be owned by individuals.
They tend to have similar designs, menus, and concepts.
All of the above are true.
They operate under different names.
17
Community support is not important to event success.
true
false
18
The first theme park was which of the following?
Vauxhall Gardens
Legoland
Disneyland
Blackgang Chine
19
Fewer people are eating in restaurants today than they did 50 years ago.
False
True
20
The average individual spends about what % of their food $ on restaurants?
10%
50%
85%
25%
21
The internet has created no changes for travel agents.
False
True
22
The central purpose of most meetings is to affect the behavior of the attendees in some way.
True
False
23
About how many national parks are located in the United States?
220
360
100
570
24
The first world’s fair, called The Great Exhibition, took place in which city?
Chicago
Moscow
Paris
London
25
Corporate travel managers handle travel arrangements for whom?
Olympic athletes
Company employees
Government leaders
Socialites
26
Guests tend to stay for a shorter period of time at resorts on average than they do in hotels.
false
true
27
Which of the following is a demographic that might influence travel?
Government policy
Age
Location
Online reservations
28
The person on a cruise ship typically handles which of the following?
General administration, including financial aspects
Steering the ship
Hiring staff
Onboard activities
29
In a restaurant, hostesses typically take the food orders from guests.
True
False
30
What position is responsible for caring for guests requests & ?s about local restaurants?
Concierge
Executive housekeeper
Loss prevention manager
Bellperson
31
First in-First out refers to which of the following
Food
Parking
Guests
Staff
32
Starwood Lodging Trust is an example of what?
Independent Inns
REITs
Bed and Breakfast
Franchise hotels
33
The right side of the ship is called the bow side.
False
True
34
Tourism has decreased in the twenty-first century.
False
True
35
Tourism affects which of the following?
Individuals
Host communities
Governments
All of the above
36
Few events spend the time to create a crowd management plan, since the risks rarely happen.
False
True
37
Haute cuisine is the French term for what?
High food
Outside dining
Good service
Cream sauce
38
What is a common task for an event manager?
Create the concept for an event
All of the above
Hire staff members for the event
Decide on how to market the event
39
Park rangers in the United States typically work about how many hours per week?
90
70
40
20
40
In boardroom style meetings, participants often gather around what?
Screens
Stages
Tables
Theaters
41
Recreation resorts are the only ones to offer sports and other recreation activities.
True
False
42
Forecasting can help resorts plan for the types and open spots of recreation options offered.
false
true
43
About how many REITs are there in North America?
300
200
100
50
44
Managed services often prepare large batches of food at once to serve to guests.
False
True
45
Which of the following means to let people know about an event?
Staging
Marketing
Confirming
Designing
46
Event planners typically have unlimited budgets to work with.
True
False
47
Which type of cruise ship cabin is typically the most expensive?
Inside cabin
Suite
Ocean-view cabin
Balcony cabin
48
Chain hotels are any group of two or more hotels under the same name.
False
True
49
What aspects contribute to an effective kitchen?
All of the above
Training
Scheduling
Management
50
The person in charge of the housekeeping department is known as which of the following?
Front office manager
Top housekeeper
All of the above
Executive housekeeper
51
A chef is considered part of the front of the house.
True
False
52
Housekeeping labor costs are about what percent of room sales?
25%
3%
10%
5%
53
Medieval Times is an example of a theme restaurant.
false
true
54
McDonalds is an example of which of the following?
Fine dining restaurant
Fast food restaurant
Steakhouse restaurant
Theme restaurant
55
The main purpose of the back of the house is which of the following?
Preparing drinks
All of the above
Serving guests
Preparing food
56
The main purpose of the front of the house is which of the following?
Preparing food
Serving guests
All of the above
Ordering supplies
57
What is a risk associated with many venues?
Crowd behavior
All of the above
Fire
Power failure
58
Today the airline industry has instituted what commission cap on ticket sales by travel agents?
$10
$100
$150
$50
59
What economic factor might influence tourism?
Cost of transportation
Currency exchange rates
All of the above
Personal incomes
60
Almost all theme park managers make more than $200,000 per year.
False
True
61
Chains make up the majority of steakhouses today.
True
False
62
The first true amusement parks occurred where?
Northern Scotland
Rural areas about 3-4 hours away from cities
Midwest US
Seaside resort towns
63
Most cruise ships operate under a flag of convenience.
False
True
64
The main purpose of the front of the house is which of the following?
Preparing food
All of the above
Ordering supplies
Serving guests
65
Mexican restaurants are the largest growing type of ethnic restaurant.
False
True
66
The “audience” for an event when promoting it is which of the following?
People who might attend the event
The event planner
Potential employees for the event
The management team
67
Theme park managers may work long hours, including at night and on weekends.
True
False
68
What problem might contribute to an out-of-order room?
All of the above
Flood damage
Broken television
Broken shower
69
Same-day visitors are those who do not spend the night in the location that they have visited.
False
True
70
Traditionally, how were travel “products” sold?
Through a middle person, such as a travel agent
All of the above
On-site
Directly, online
71
What entertainment ride was introduced at the World’s Columbian Exhibition?
Ferris Wheel
Carousel
Tilt-a-Whirl
Roller coaster
72
What is a benefit of owning an “indie”?
A more powerful brand name
More opportunities for creativity and innovation
Higher franchise fees
All of the above
73
A crowd management plan includes which of the following?
The number of people expected
All of the above
What emergency personnel will be available.
Possible risks at the venue
74
Park rangers may act as the law enforcement within a park.
True
False
75
There are more management positions in amusement parks than in hotels in the United States.
True
False
76
Same-day visitors are those who do not spend the night in the location that they have visited.
True
False
77
Howard Johnson is an example of what?
REITs
All of the above
Franchise hotels
Bed and Breakfast
78
Tourism includes only people traveling for pleasure.
False
True
79
Which type of cruise ship cabin is typically the smallest?
Inside cabin
Suite
Balcony cabin
Mini-suite
80
Different audiences will require different forms of marketing.
True
False
81
Which of the following is a front of the house staff member?
Cook
Hostess
Accountant
Dishwasher
82
Larger hotel chains employ purchasing agents that purchase goods ; furniture and supplies
False
True
83
Resorts and cruise ships often have what type of guest?
Infirm
Captive
Tired
Belligerent
84
Disneyland opened in which of the following decades
1920s
1890s
1950s
1970s
85
What is one of the first steps in planning an event?
Hiring staff for the event
Creating a budget for the event
Identifying the purpose of the even
Marketing the event
86
What task do tour operators commonly handle?
Negotiating tax benefits with governments
Arranging for hotel rooms and transportation
Overseeing conservation programs on-site
Handling all business travel for corporations
87
What is the central purpose of most meetings?
Creating a profit on the sale of goods
Affecting the behavior of those attending
Showcasing new products for businesses
Social aspects for attendees
88
Ecotourism is often found in relation to which of the following?
Theater
Architecture
Sporting events
Nature
89
Culinary arts refers to which of the following?
Decorating interiors
Cooking and preparing food
Producing artwork
All of the above
