In active listening, all of the following are true EXCEPT:

Take notes when the person is talking

ability to share & understand feelings of another person.

When you disagree with a coworker, you should always

Be respectful & try to understand their perspective

Being open-minded means

Being willing to learn new things and accept new ideas

Regarding feedback, you should:

accept criticism and praise other's work

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Communication Skills

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Communication Skills for College Prep

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Questions 20

Answers

1
In active listening, all of the following are true EXCEPT:
Ask clarifying Questions
Take notes when the person is talking
Pay close attention to what the person is saying
Rephrase what the person is saying
2
The following are all parts of being respectful EXCEPT:
Make eye contact and actively listen
avoiding distractions while on the phone
All are correct
editing emails and letters
3
EMPATHY is
understanding difficult dialogues
ability to share & understand feelings of another person.
feeling pity and sorrow for another person.
knowing someone's thoughts before they speak
4
When you disagree with a coworker, you should always
Argue with them so they can see your point of view
Try to make them see that they are wrong
Be respectful & try to understand their perspective
Just avoid them at work
5
The following are all examples of positive Nonverbal communication EXCEPT:
a friendly tone of voice
looking the person in the eyes
relaxed posture
staring at the person
6
Communication skills:
Are needed to get and keep a job
Are needed to get a job, but not to keep it
7
The following types of communication must be checked for spelling and grammar:
all answers are correct
Email to a Coworker
Class Essay
Text message to your manager
8
Being open-minded means
Being creative
You are already set in your ways and don't want to change
Sticking with your beliefs
Being willing to learn new things and accept new ideas
9
Which item of clothing is acceptable to wear to a job interview
Dress Shirt
Sneakers or Sandals
Polo Shirt
Large Gold Chain
10
CONCISE means:
short and to the point
careful
accurate
Very sharp and witty
11
If you make a mistake on a job application, you should:
erase neatly
Start over
draw a line through the error
use white out
12
It's important to have good communication skills to work -
In a kitchen or as a waiter
All three answers are correct
In business
In retail
13
An important part of friendliness is developing
A personalized email signature
A code name for your colleagues
A signature style
interpersonal skills
14
On your resume or job application, you may have the following number of errors:
a few, as long as they are not noticeable
1-2 small errors
0
2-3
15
One important skill is Listening, especially this type of listening:
Reactive Listening
Close Listening
Active Listening
Attentive Listening
16
Regarding feedback, you should:
Not allow anyone to correct you at work
Tell customers when they smell or are unattractive
accept criticism and praise other's work
tell people what they're doing wrong at work
17
At an interview, it is best to be:
Positive and Concise
Arrogant and Open-minded
Confident and Talkative
Attractive and Authoritative
18
Communication Skills are:
Important for getting a job
the ability to convey information to someone effectively
all of the answers are correct
include reading, writing, listening and speaking
19
It's important to be confident, but you should be careful not to be
Positive
self-assured
arrogant
self reliant
20
As long as you can effectively speak and listen to people, you don't need writing skills
True
False

Communication Skills Flashcards | StudBud