Issue / Resolution Codes

What is the issue code if the customer wants to update their credit card info?

What is the issue code if the customer has questions about their alarm history?

What is the completion code if we helped the customer resolve their problem?

What is the completion code if we drop shipped a battery?

What is the issue code if the customer cant arm their alarm system?

What is the completion code if we created an action?

What is the completion code if you accessed the wrong account?

What's the completion code if the battery is not eligible for dropship so we had to send a tech

What is the completion code if the customer wanted to speak to a supervisor?

What is the completion code if we had to transfer to CCTV

What is the completion code if the customer was not able to give us authorization?

What is the completion code if the MTI tower is out?

What is the completion code if the customer needs a certificate of monitoring and you sent it?

What is the issue code if the customer has questions about a scheduled job?

What is the issue code if the customer wants a technician?

What is the completion code if we created a service job?

What is the completion code if customer updated their credit card info?

What is the issue code if the customer wants to change their Duress Code?

What is the issue code if the customer previously received a call from ADT?

What is the issue code if the customer wants to add more zones?

What is the issue code if the customer wants to add a second premise number?

What is the issue code if the customer has a dispute about their bill?

What is the issue code if the customer needs help disarming their system?

What is the issue code if customer says that they want to know what all they are paying for?

What is the issue code if the customer wants to order yard signs?

What is the issue code if the customer wants to cancel service?

What is the issue code id the customer wants a copy of their contract?

What is the key command to add comments?

What is the issue code if the customer need to remove someone from their contact list?

What is the key command to log the pic in MMB?

What is the issue code if the customer needs more key-fobs?

What is the resolution code if customer refuses service?

What is the issue code if customer wants to know how much a glass break detector cost?

What is the resolution code if the customer doesn't want the battery drop shipped to the?

What is the issue code if the customer wants to enroll in E-Z Pay?

What is the issue code if the customer wants to add more contacts to their list?

What is the issue code if the customer needs a certificate of monitoring?