When should we reach the customer's house ?

10 Mins before appointment time

What are the two "Probing" techniques ?

Ask Both Close ended and Open ended questions

While Taking Appointment, Should we ask the customer's preferred visit time or Should we provide a time suitable for us?

Provide Two Visiting Time Slots As Per Your Availibility

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DG/CE Sales Capability Development

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Berger Xpress Painting

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Questions 19

Answers

1
When should we reach the customer's house ?
30 Mins before appointment time
10 Mins after appointment time
10 Mins before appointment time
It doesn’t matter
2
If the customer is not ready make a discition yet, is it OK to do Hard Selling ?
I don’t Know
No, Never
Yes, Always
All that matters is Sales
3
What Does "FAB" stand for ?
Fine And Beautiful
Features, Advantage, Benefit
None Of The Above
Finance And Business
4
Why Should A Customer Choose Berger Xpress Painting Services
Hassle Free Service and Best Technology Used
Trained Painters & Expert Supervision
Faster, Cleaner, Safer
All Of The Above
5
What are the two "Probing" techniques ?
Ask Only Open Ended Questions
Ask Only Closed Ended Questions
Ask Both Close ended and Open ended questions
None Of The Above
6
What are we ?
Just a Human Being
Paint Consultant
Paint Salesman
Salesman
7
Which of the following can be considered as a Visual Clue ?
Expensive But Old Furnitures
Patchy Walls
Lot Of Drawings On The Wall
All Of The Above
8
What are the two types of customer needs?
Cheapest Rate & Best Quality
Explicit & Implicit
I Don’t Know
Food & Air
9
What is the first step in the Customer Call Process ?
Checklist
Closing
Assessing Needs
Take Appointment
10
What is the importance of Probing ?
Helps build rapport
All Of The Above
Helps provide the right solution for the right problem
Helps Assess Customer's Explicit and Implicit Needs
11
Why is Active Listening Important ?
Better Customer Experience
Allows us to understand the exact customer problem
All Of The Above
Helps us ask more relevant questions
12
What are we selling (CE / DG) ?
Products
Service
None Of The Above
Paints
13
What are the things to be checked before visiting customer (Checklist) ?
Carry all tools like, Moisture meter, laser meter
Personal Grooming
All color documents like, shade card, fan deck, colour combination book
All Of The Above
14
While in the "Probing" phase, what is the percentage between listening and talking ?
50 Listen 50 Talk
80 Listen 20 Talk
20 Listen and 80 Talk
Just Talk Don’t Listen
15
Which of the following method is the best for handling "Objections"
All Of The Above
Feel, Felt, Found Method
Admit Method
Reverse Method
16
While Taking Appointment, Should we ask the customer's preferred visit time or Should we provide a time suitable for us?
I don’t Know
Provide Two Visiting Time Slots As Per Your Availibility
Visit Whenever I want
Visit as per the customer's schedule
17
Which of the following is a great method to "Close" a sale ?
Alternative Closing
All Of The Above
Now Or Never Closing
Assumptive Closing
18
It is important to always smile and have a positive attitude
FALSE
I Don’t Know
TRUE
It doesnt matter
19
Which 2 ways can help you understand customer's needs ?
Visual Clues
Both A & B
None Of The Above
Probing Questions

DG/CE Sales Capability Development Flashcards | StudBud