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Admin ch 1,3,4 Flashcards | StudBud
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Admin ch 1,3,4
Admin ch 1,3,4
20 terms
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StudBud Administration
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Flashcards
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Questions
20
Answers
1
What are the 2 categories of verbal communication?
speaking and body language
typing and writing
singing and dancing
spoken and written
2
What does the bookkeeper usually keep track of?
money
staff
time
patients
3
When communicating with a patient who us using an interpreter, you should speak to the interpreter, not the patient.
False
True
4
A license is required to be an administrative dental assistant
True
False
5
How should a standard business letter be folded?
into thirds
into half
into quarters
it should not be folded
6
The office manager may have to hire and fire employees
False
True
7
Before a text message is sent to a patient, they must "opt in"
False
True
8
An insurance biller can also be called what?
Lucy
book keeper
office manager
coder
9
Paragraphs are indented by how many spaces?
0
5
1
10
10
Letterheads are placed at the top of the paper
True
False
11
Where is the return address placed on an envelope?
middle
upper right corner
upper left corner
bottom
12
Email is a secured method of transferring information
False
True
13
What is a requirement for license renewal?
follow PPE rules
working 100 hours
continued education
own a pair of scrubs
14
What are the 4 categories of communication?
body language, speaking, listening, responding
written, verbal, nonverbal, visual
typing, writing, drawing, speaking
speaking, writing, singing, sign language
15
How can tone be adjusted in written communication?
paragraphs
punctuation
words/phrases
using the reader's name several times
16
Why are thank you letters sent to patients?
to thank them for showing up on time
to thank them for referring other patients
to thank them for having so many dental issues
to thank them for being a patient
17
You should always speak loudly to a person with a disability
False
True
18
What is the most common method of communication in the dental office?
interpersonal
body language
intrapersonal
written
19
Semantics is a change in the meaning of a word
False
True
20
What is another name for a circulating/roving dental assistant?
floater
sterilizer
chair side
administrator
