A technician is replacing a broken screen on a new company laptop but does not have repair information from the vendor.

Document and label the cable and screw locations.

A technician is installing a private PC in a public workspace.

Require authentication on wake-up

An end user wants to have a second monitor installed on a laptop.

Adjust the monitor display settings.

Which of the following steps should a technician take FIRST to prevent an electrical hazard when repairing a PC?

Disconnect the power before servicing the PC

Which of the following is the main purpose of the +5VSB output of a power supply?

It allows peripherals to draw power when the machine is off

what of the following situations is it appropriate for an IT service provider to make copies of a customer’s confident

With the customer’s permission, for backup purposes

A user’s computer is displaying a black screen. The technician restarts the computer, but the OS still does not load.

Reboot into safe mode and roll back the updates

Which of the following describes the function of a hub in a network?

Broadcasts packets it receives to all connections

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A+ Hardware

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Questions 100

Answers

1
The touch-screen feature on a Windows device has stopped working.
Performance Monitor
Device Manager
System configuration
Digitizer settings
2
Which of the following is the amount of memory a user is limited to with a 32-bit version of Windows?
8GB
2GB
4GB
16GB
3
Which of the following features will save the battery life of a laptop significantly if they are disabled?
Screen orientation, Touchpad
Touchpad, Fingerprint reader
Volume, Screen orientation
Cellular, Bluetooth
4
Which of the following channels would commonly be used on an 802.11 wireless network?
17
802
6
8080
5
Which of the following security methods BEST describes when a user enters a username and password once for multiple apps
MFA
Permission propagation
Inheritance
SSO
6
An end user has signed up to use a web-based calendar application. Which of the following solutions has the user get?
DaaS
SaaS
PaaS
laaS
7
A network administrator must install a device that will proactively stop outside attacks from reaching the LAN.
IDS
Authentication server
Proxy server
IPS
8
A technician is replacing a broken screen on a new company laptop but does not have repair information from the vendor.
Document and label the cable and screw locations.
Wait for the vendor to provide more information.
Replace the screen with a non-OEM.
Update the firmware on the device before repairing it.
9
A technician is installing a private PC in a public workspace.
Issue a default strong password for all users
Require authentication on wake-up
Remove the guest account from the administrators group
Disable single sign-on
10
A junior Linux system administrator needs to update system software.
grep
chmod
pwd
sudo
11
Which of the following characteristics must be matched depending on the specifications of the power grid for the country
Wattage
Voltage
Amperage
Resistance
12
What is it when your data is out there, but more within your control
SaaS
DaaS
IaaS
PaaS
13
An end user wants to have a second monitor installed on a laptop.
Plug an external monitor into the USB port.
Adjust the monitor display settings.
Enable DisplayPort.
Use the Fn and function key combination
14
Which of the following steps should a technician take FIRST to prevent an electrical hazard when repairing a PC?
Disconnect the power before servicing the PC
Place components on an ESD mat
Put on an ESD strap.
Place the PC on a grounded work bench
15
Which of the following configurations would be set after installing a new modem card?
Proxy server settings
Workgroup name
COM port number
Expansion port
16
A user wants to print a large job on both the front and back sides of the paper.
Orientation
Collate
Duplex
Transparency
17
Which of the following is the main purpose of the +5VSB output of a power supply?
It powers all expansion cards and external device hubs
It provides power to the audio and sound boards of the machine
It allows peripherals to draw power when the machine is off
It acts as the main voltage supply to the motherboard and processor
18
With which of the following types is a man-in-the-middle attack associated?
Brute force
Spoofing
Zero-day
DDoS
19
Which of the following peripheral types is MOST likely to be used to input actions into a PC?
Mouse
Webcam
Optical drive
Monitor
20
what of the following situations is it appropriate for an IT service provider to make copies of a customer’s confident
If the content is public knowledge
If the technician determines it necessary, for backup purposes
With the customer’s permission, for backup purposes
It is never appropriate to copy a customer’s data
21
Which of the following services provides the ability to resolve UNC to appropriate IP addresses?
DHCP
Web server
DNS
Proxy
22
A technician is hired to install network cable in a crawl space running the length of a hallway.
Fiber
Plenum
Shielded
Coaxial
23
Which of the following is the MOST likely cause for a network PC to have an APIPA address?
Duplicate IP address
DNS resolution
Cleared ARP cache
DHCP failure
24
A user’s computer is displaying a black screen. The technician restarts the computer, but the OS still does not load.
Disable Windows services and applications
Reboot into safe mode and roll back the updates
Repair the Windows Registry
Configure boot options in the BIOS
25
Which of the following Internet connection types often terminates at a switching center and then requires the use of a..
Cable
DSL
ISDN
Fiber
26
Which of the following wireless standards broadcasts in the 5 MHz range only?
802.11b
802.11n
802.11g
802.11a
27
A technician is making RJ45 patch cables Which of the following tools will the technician use to terminate the cable end
Crimper
Multimeter
Punchdown tool
Loopback plug
28
How many total IP addresses are represented by the 255.255.255.0 netmask?
512
128
1024
256
29
Ann, a user, reports that after setting up a new WAP in her kitchen she is experiencing intermittent connectivity issues
Frequency
Antenna power level
Channels
SSID
30
Which of the following threats uses personalized information in an attempt at obtaining information?
Spoofing
Impersonation
Whaling
Spear phishing
31
Which of the following connects a PC to its default gateway?
NIC
Cable modem
Router
Switch
32
Which of the following describes the function of a hub in a network?
Converts a packet for transmission from one network to another network
Broadcasts packets it receives to all connections
Determines whether a packet belongs on an internal or external network
Broadcasts packets it receives to specific connections
33
Which of the following cable types would be the BEST option to transmit video 2000 feet (609.6 meter) without a repeater
CAT6
RG-59
Fiber
RG-6
34
Which of the following connector types is used to terminate household telephone cabling?
RG-6
RJ-45
RG-59
RJ-11
35
Which of the following technologies is used by malicious employees to obtain user passwords?
Shoulder surfing
Main-in-the-middle
Phishing
Tailgating
36
Which of the following wireless standards is only capable of 5GHz frequencies?
802.11a
802.11b
802.11ac
802.11g
37
The cloud model that represents a company maintaining some data in on-premise storage and some data in cloud-based...
community
private
hybrid
public
38
An employee reported that a suspicious individual was looking through the recycle bin.
Dumpster diving
Spear phishing
Impersonation
Phishing
39
Which of the following is considered government-regulated data?
PII
All of these
End-user license agreement
Digital Millennium Copyright Act
40
Which of the following devices performs forwarding decisions based on MAC addresses?
Switch
Hub
Repeater
Router
41
IaaS is sometimes called HaaS
True
False
42
A technician is setting up a VM for use in testing software deployments. The VM is offline, but the hypervisor is not.
Virtual CPU
Virtual storage
Virtual RAM
Virtual security
43
Which of the following components is responsible for converting light into digital information?
Microphone
Webcam
Digitizer
Inverter
44
A technician has been asked to recommend antivirus software for a home PC, but the user does not want to pay 4 a license
Enterprise license
Corporate license
Open license
Personal license
45
Multiple users report that the network printer, which is connected through the print server, is not printing.
Reinstall the drivers on users’ PCs.
Clear the print queue.
Have users restart their PCs.
Replace the USB cable.
46
An employee is unable to view in-office network folders while working at home.
Outdated antivirus
Inactive VPN
Untrusted software
MDM policies
47
Which of the following cloud computing concepts allows scalable services to be provided to the client?
Rapid elasticity
On-demand
Metered
Resource pooling
48
A technician wants to block remote logins to a server. Which of the following ports should be blocked?
23
443
80
21
49
The ability for new computers to be automatically connected to the network is provided by the:
DNS server
proxy server
DHCP server
TACACS server
50
Joe, an end user, has been prompted to provide his username and password to access the payroll system.
Single-factor
Multifactor
TACACS
RADIUS
51
Which of the following charging and data ports has a non-directional connector?
USB-C
Mini-USB
USB-A
Micro-USB
52
A Windows user is attempting to install a local printer and is unsuccessful on permissions.
Standard User
Guest
Administrator
Power User
53
Which of the following resources in the MOST critical when using cloud file-storage synchronization applications?
I/O bandwidth
Disk speed
RAM utilization
CPU utilization
54
A server needs a RAM upgrade, and a technician has been tasked with retrieving the RAM from storage and then install it
DDR4
Single channel
ECC
SoDIMM
55
Which of the following is the maximum RAM limit of a Windows 32-bit version?
8GB
no limit
32GB
4GB
56
A technician has identified malware on a user’s system. Which of the following should the technician do NEXT...
Educate the user about how to avoid malware in the future
Update the antivirus software and run a full system scan
Enable System Restore and create a restore point so no data is lost
Move the infected system to a lab with no network connectivity
57
A user’s phone contains customer’s PII. The user cannot have the phone automatically wiped because the data is valuable
PIN lock
Fingerprint lock
Passcode lock
Swipe lock
58
Which of the following are PCIe slot types?
2x, 8x
3x, 5x
4x, 8x
4x, 16x
59
A technician needs to edit a protected .dll file but cannot find the file in the System32 directory.
System
Display
Indexing Options
Folder Options
60
Some users are unable to access the Internet form their workstations.
There is a problem with a router in the office
The wireless access point in the area is down
There is a problem with a DNS server in the office
The users are not getting correct IP addresses from the DHCP server
61
A user is suspected of engaging in prohibited activity on their workstation. Which of the following should be done FIRST
Search the workstation for evidence.
Inform a supervisor or management.
Disable network access for the user.
Call the authorities to question the user.
62
A customer states their computer was fine until yesterday when they heard a pop noise and the computer stopped working.
Power supply
Processor
Hard disk drive
Main system board
63
Which of the following devices are MOST likely to have a grounding wire attached to it based on the manufacturers design
PoE phone, Desktop printer
UPS, Server rack
Modem, Patch panel
64
An end user reports a printer error that states â€œReplace filamentâ€.
Thermal
ink jet
3-D
Laser
65
Which of the following devices can utilize VLANs to secure networks?
Switch
Repeater
Bridge
Hub
66
A technician is working on a Windows 10 PC that is running slowly.
dir, ipconfig
format, diskpart
dir, chdsk
chdsk, dism
67
The boot process of a laptop is slow and often displays “no operating system found”
Place HDD on top of boot options.
Ensure MBR is properly formatted.
Disable CD/DVD from boot options.
Remove any external USB drives during boot.
68
Which of the following features has undergone the most significant changes from Windows 7 to Windows 10 and greatly...
Driver detection
PXE installation
Metro interface
Account control
69
Which of the following ports are used for secure sessions?
110, 80
443, 23
22, 443
25, 23
70
A technician is replacing the LCD panel in a laptop. Which of the following components is MOST likely to be damaged?
Bezel
Digitizer
Motherboard
Hinge
71
Which of the following Ethernet cables would BEST support an application that requires a 600Mbps throughput @ the lowest
Cat 5
Cat 6
Cat 5e
Cat 3
72
Which of the following devices is used to implement network security policies for an environment?
Firewall
managed switch
Gateway
Repeater
73
In which of the following file extension types would a user expect to see the command. â€œnet use T:\serverfiles’?
.bat
.py
.js
.vbs
74
A technician is installing Windows 7 64-bit OS on a VM but keeps getting errors. The specifications for the malware are:
Increase the amount of memory
Increase the amount of hard drive space
Increase the number of CPUs
Increase the screen resolution
75
Which of the following terminates a coaxial cable?
RJ45
RS-232
DB9
RG-59
76
Which of the following connector types is only used for Coaxial?
ST
RJ-45
RJ-11
F
77
What cloud Model is used when some else handles the platform , and you handle development?
DaaS
PaaS
SaaS
IaaS
78
Which of the following installation types would require the use of an answer file to install the OS?
Clean
Upgrade
Unattended
Repair
79
Which of the following is designed to function BEST in harsh lighting conditions?
E-reader
Virtual reality headset
Smart watch
Large tablet
80
Which of the following devices provides protection against brownouts?
rack grounding
line conditioner
surge suppressor
battery backup
81
A technician is PXE booting a computer. Which of the following is the technician MOST likely performing on the computer?
Multiboot configuration
Image deployment
In-place upgrade
System repair
82
A technician is recycling PCs to be reused by a middle school. Which of the following methods is MOST appropriate for...
HD drilling
HD partitioning
Low-level formatting
Standard formatting
83
Which of the following cable types should be used to connect a cable modem to a SOHO router?
Thunderbolt
Coaxial
USB
Ethernet
84
Which of the following describes a function of dual data rate memory?
Correcting errors in memory twice per clock signal
Reading and writing twice per clock signal
Refreshing the level 3 cache twice per clock signal
Reading or writing twice per clock signal
85
Which of the following provide the BEST security for a server room?
Badge reader, Biometric lock
USB token, Privacy window shades
Bollard, Cable lock
86
In a virtual environment, which of the following allows all the VMs to have RAM allocated for use?
Synchronization
Virtual application streaming
Resource pooling
Measured service
87
Which of the following supports a MAXIMUM frequency of 100MHz?
Cat5e
Cat6a
Cat6
Cat5
88
Company management wants to be able to give users the ability to work remotely during periods of bad weather.
HIPS
VLAN
VPN
NAT
89
What would need to be enabled on a mobile phone to share its Internet connection with multiple devices simultaneously?
NFC
Tethering
Hotspot
Bluetooth
90
Which of the following settings is controlled by jumpers?
Drive hierarchy
USB voltage
Fan speed
Chassis detection threshold
91
Which of the following is the appropriate interface to connect an optical mouse and keyboard to a computer?
Serial
eSATA
USB
IEEE 1394
92
Emily is cleaning the printer pickup rollers and spills the cleaning fluid on her leg.
EULA
Inventory spreadsheet
Project management plan
MSDS
93
A user is experiencing email problems and explains to a technician that all emails with graphics or images wont display
Change the security settings of the email client.
Change the email settings in antivirus.
Change the email proxy settings.
Change the firewall security settings.
94
Which of the following peripherals would a company use to take inventory quickly and update price tags for products?
Barcode scanner, Magnetic reader
KVM switch, Flatted scanner
Label printer,
Flatted scanner, Barcode scanner
95
Which of the following devices can be used to connect multiple devices within broadcasting to every network port?
Cable modern
Hub
Firewall
Unmanaged switch
96
A technician is troubleshooting what appears to be a RAM issue on a PC. Which of the following symptoms would indicate..
Distended capacitors
Wrong BIOS time
Continuous reboots
POST code beeps
97
If a technician is trying to remote into a computer through a firewall, which of the following ports, by default...
25
110
3389
21
98
SaaS is On-demand software - No local installation
True
False
99
A team needs to deploy a temporary server room at a site to provide support during construction.
Privacy screens
Air filters
ESD mats
Vacuums
100
A technician needs to configure a computer with an external storage drive.
FireWire
CAT5
USB 2.0
eSATA

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