What is the right approach for conflict involving employees?

Responding quickly and diplomatically

What BEST describes a partnership?

Multiple people sharing ownership of a business

What happens when stockholders buy additional shares of stocks?

They increase their ownership interest in the corporation

What are consumption supplies?

Supplies used to conduct daily business operations

Money left after expenses are subtracted from revenues

Why should you contact local authorities after confirming your ability to own and operate and salon?

To investigate necessary business licenses and regulations

When answering the phone, how can you let clients know you are eager to serve them?

By answering in a sincere, welcoming tone

What is the benefit of renting a booth or space within an established salon?

You gain experience by running a business on a small scale

What are retail supplies?

Items available for sale to clients

What is the purpose of a noncompete clause with an agreement to buy and establish salon?

To ensure seller does not offer similar services to the same market

Income generated from selling products and services

What is an employee manual?

Handbook or guide containing data about salon operations

What is true of the front desk in a salon or spa?

It is the center of business operations in the salon

What do you game through education?

Knowledge you need to operate a profitable business

Why is parking a critical element in attracting business?

Safety and convenience are important marketing features

When should you learn as much as possible about perspective partners ethics and philosophies?

Before entering into any binding agreement

What is one of the effects of incorporating?

Helps to protect personal assets

What sort of person might drive by operating a sole proprietorship?

Independent, self-motivated individual who likes being in charge

What is a business plan?

Strategy for understanding key elements in developing business

What is NOT a characteristic of a corporation?

Ownership limited to one individual

What do you communicate to your employees by setting clear goals and objectives and acting consistently?

That you are a person of your word

What is a function of the federal agency called the small business administration (SBA)?

Helping small businesses succeed

What is a characteristic of someone who might thrive in a partnership?

Enjoys the security of working with others

What should you do 24 to 48 hours before an appointment with a client?

Confirm the appointment with a client by phone

What helps you learn how to forecast (make predictions) about your business?

Becoming familiar with specific costs related to running the business

What is the main goal of public relations?

Achieving a certain desired behavior

studbud

Chapter 22 - The Skin Care Business

60 termsStudBud Administration10 plays

Imported from external platform

Flashcards60 cardsFPractice quizPHost liveL

Questions 60

Answers

1
What costs should you cover for employees to the best of your financial ability?
Transportation
Benefits
Meals
Leisure activities
2
What is the right approach for conflict involving employees?
Letting employees work out their own problems
Immediately sending the employee home to cool off
Responding quickly and diplomatically
Immediately firing any employee involved in conflict
3
What invokes a professional ambience in the salon?
Clientele of the salon
Popularity of the salon
Neighborhood in which the salon operates
Style of the salon
4
What aspect of employee relations includes actively listening?
Positive surveillance
Negative communication
Positive communication
Negative surveillance
5
What is the term for locating a business close to other businesses that offer different products and/or Services?
Cluster retailing
Group marketing
Demographic geography
One stop shopping
6
What BEST describes a partnership?
One person owning a business and another person serving as a manager
Multiple stockholders sharing ownership of a business
Multiple people sharing ownership of a business
One person starting a business and then selling it to another person
7
What happens when stockholders buy additional shares of stocks?
They diminish the overall value of the corporation
They increase their ownership interest in the corporation
They are voting power remains unchanged
They increase their salaries
8
What should you do when leaving phone messages?
Leave a thorough description of all Services you expect to perform
Address the client by name
Remind the client to bring enough money to pay for services
Pretend to be the salon manager
9
What are consumption supplies?
Supplied used in the lunchroom
Supplies used to conduct daily business operations
Items available for sale to clients
Supplies used to build the physical plant of a salon, like lumber
10
What term refers to the employees that work for you?
Constituents
Vendors
Clients
Personnel
11
What is profit?
Salaries minus tips
All salon income prior to expenses
Money left after expenses are subtracted from revenues
Total amount of expenses plus revenues
12
What is the term the identifying characteristics of an area or population, such as specific size, age or ethnicity?
Marketing strategies
Quotas
Criteria
Demographics
13
Why should you contact local authorities after confirming your ability to own and operate and salon?
To request favorable write ups in local tourism guides
To win favor by offering free services to local authorities
To investigate necessary business licenses and regulations
To request public financial support
14
What does OSHA overseas?
Compliance with tax regulations
Workplace safety
Efficiency of skin care products
Product advertising
15
When answering the phone, how can you let clients know you are eager to serve them?
By rushing them off the phone as fast as possible, because time is money
By answering in a sincere, welcoming tone
By telling them questions can only be answered via in person service
By offering to send an esthetician to their home for the first service
16
What should your dispensary feature in addition to ease of mobility?
Adequate storage space
High fashion furniture
Fluorescent lighting
Soothing paint colors on the wall
17
What is the benefit of renting a booth or space within an established salon?
If you succeed in booth rental, you will succeed in anything you try
You gain experience by running a business on a small scale
Booth renters usually end up buying the salon after a short period
Booth rental exposes you to every possible business situation
18
Who generally pays for the utilities an esthetician uses in a booth rental arrangement?
Clients
Stockholders
Financing company
Esthetician
19
What are retail supplies?
Recordkeeping tools like bank sales slips and rolls of receipt paper
Supplies used to conduct daily business operations
Supplies used in the reception area
Items available for sale to clients
20
What is the purpose of a noncompete clause with an agreement to buy and establish salon?
To void the deal if anyone opens a competing salon within a year
To ensure the buyer will not terminate your current employees
To ensure seller does not offer similar services to the same market
To ensure the salon has no existing competitors
21
What is revenue?
Portion of income set aside for taxes
Amount spent on purchasing products that will be sold to clients
Total amount of expenses for which the salon is liable
Income generated from selling products and services
22
What should you REFRAIN from doing when using the phone?
Being fully attentive to the caller
Actively listening to the caller
Projecting a positive attitude
Chewing gum
23
What is an employee manual?
Brochure of businesses which the salon has professional relationships
Handbook or guide containing data about salon operations
List of paid holidays and days the salon will close early
Hand out with names and contact information of ALL employees
24
What is true of the front desk in a salon or spa?
Every esthetician takes turns working at the front desk
Only the manager needs to know how the front desk operates
Few customers will have direct interaction with the front desk
It is the center of business operations in the salon
25
What is the term for items you might offer your employees common such as tickets to educational conferences?
Incentives
Tips
Widgets
Revenues
26
What do you game through education?
Patience for waiting out slow periods in business
Compassion for dealing with employees problems
Inspiration you need for inventing a successful product
Knowledge you need to operate a profitable business
27
Why is parking a critical element in attracting business?
Safety and convenience are important marketing features
Only people who drive are likely to seek out salon services
You won’t enjoy work if you have to park a long distance away
Because employee convenience is always your first priority
28
When should you learn as much as possible about perspective partners ethics and philosophies?
Before entering into any binding agreement
After spending your capital on equipment and other necessities
During the first year of business, so you can see how the person works
Before discussing the possibility of going into business together
29
What is an example of a fixed cost?
Plumbing repair cost
Rent
Advertising budget
Air-conditioning repair cost
30
What is one of the effects of incorporating?
Illuminates the need to pay any type of taxes
Illuminates the need to obtain government recognition of the business
Helps to protect personal assets
Requires all investors to be actively involved in managing the company
31
What is the correct term for the money needed to invest in a business?
Lucre
Capital
Down payment
Collateral
32
What sort of person might drive by operating a sole proprietorship?
Quite person who feels uncomfortable giving orders
Independent, self-motivated individual who likes being in charge
Collaborative person who enjoys bouncing ideas off others
Risk averse person who does not mind sharing profits
33
What is a business plan?
Strategy for understanding key elements in developing business
Document outlining a company’s beliefs and goals
Handout given to employees explaining company policies
Checklist explaining how procedures are followed
34
What is NOT a characteristic of a corporation?
Involvement of stockholders
Status of independent legal entity
Shared ownership
Ownership limited to one individual
35
What do you communicate to your employees by setting clear goals and objectives and acting consistently?
That you will be quick to punish
That you don’t want their input
That you are a person of your word
That you are boring and predictable
36
What is a function of the federal agency called the small business administration (SBA)?
Performing workplace inspections
Ensuring compliance with employment laws
Ensuring workplace safety
Helping small businesses succeed
37
What is a characteristic of someone who might thrive in a partnership?
Enjoys the security of working with others
Worries about the risk associated with assuming liability
Prefers to do everything instead of delegating tasks
Wants to keep our profits instead of sharing them
38
What should you do 24 to 48 hours before an appointment with a client?
Wash your hands to ensure cleanliness during the treatment
Turn on the towel warmer and insert fresh linens
Confirm the appointment with a client by phone
Prepare your workstation but laying out needed products and supplies
39
What helps you learn how to forecast (make predictions) about your business?
Achieving five or more years of consistent profitability
Becoming familiar with the financial affairs of your competitors
Becoming familiar with specific costs related to running the business
Maintaining a staff of five or more for at least one year
40
What is a good approach for a business owner to have regarding lapses in insurance coverage?
Coverage is typically unnecessary
Insurance should only be purchased when there is a problem
Coverage should never lapse
Occasional lapses are not a big deal
41
What is an employees TOP financial priority?
Utilities
Product vendors
Rent or mortgage
Payroll
42
What does a corporation accomplish by issuing stock certificates or shares?
Adding members to the board of directors
Diversifying corporate investments
Raising capital
Eliminating corporate liability
43
What is the main goal of public relations?
Any more personal friends
Distract in the public from crimes
Achieving a certain desired behavior
Attracting potential new employees
44
What type of business is managed by a board of directors?
Corporation
Partnership
Sole proprietorship
Booth rental
45
What is the term for business expenses that fluctuate?
Utility costs
Fixed costs
Marketing costs
Variable costs
46
How quickly should you answer the phone in a professional setting?
You should send all calls to voicemail
During the first ring
Within three rings
After about one minute of ringing
47
Who do you employees typically regard as the leader of the team in the salon?
Client
Most experienced esthetician
Manager
Receptionist
48
What are two of the most important factors when choosing the location of your salon?
Size of the building and quality of its fixtures
Distance from the bank and age of the building
Product pricing and quality of service
Visibility and accessibility
49
What procedures should be spelled out in security checklist?
Client consultation procedures
Opening and closing procedures
Facial and waxing procedures
Greeting and welcoming procedures
50
When should you confirm that you were in compliance with all local, state, and federal regulations?
During your first year of business
Before opening your salon
During your first week a business
During your first month of business
51
Who’s assistance should you seek out if you do not understand your obligations as a business owner?
Architect and accountant
Marketing specialist an architect
Attorney and accountant
Marketing specialist and attorney
52
Why should you require the services of a competent lawyer and tax accountant if you want to form a corporation?
To ensure compliance with complex state rules and regulations
To protect yourself since most companies get sued often
Because every business needs a full-time lawyer and tax accountant
In order to establish tax shelters in which you can hide income
53
What is the protocol for missed calls in a professional setting?
Returning these calls is unnecessary because the person will call back
Check messages often and respond as quickly as possible
Every call to a business must be answered immediately
Returning calls within a week is sufficiently professional
54
What is sold proprietorship?
Business owned by one person
Business on by two or more people
Business owned by stockholders
Local business that is part of larger national chain
55
What should you do after asking a caller for permission to put the caller on hold?
Shout to the person in the salon with whom the caller needs to speak
Allow enough time for a response
Warn the caller That he or she might be on hold for a long time
Immediately put the caller on hold
56
What is true of financial management?
It is your account it’s responsibility, not yours
It is the corner stone of a successful business plan
It is the corner stone of a successful handbook
No one expects every business owner to know how to manage money
57
What key information is supplied by accurate daily report?
Gross income and cost of operations
Future marketing opportunities
Client satisfaction rates
Product efficiency fluctuations
58
What business type requires the proprietor to bear losses alone?
Corporation
Sole proprietorship
Partnership
Limited liability corporation
59
When should you become familiar with the basic business principles of accounting?
Before you open your business
During your first year of business
During your first month of business
During your first week of business
60
What is the primary purpose of creating a procedural guide?
Establishing disciplinary policies
Weeding out bad employees
Relieving managers of responsibility
Standardizing operations

Chapter 22 - The Skin Care Business Flashcards | StudBud