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Merc 3115
Merc 3115
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Questions
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Answers
1
Marketing, more than any other business function, deals with ________.
new products
customers
advertising
sales
2
A ________ is purposeful, specifying what an organization wants to accomplish in the larger environment.
marketing objective
marketing strategy
mission statement
market portfolio
3
In the four Ps of the marketing mix, promotion refers solely to advertising.
False
True
4
A firm's decision to identify and develop new markets for existing products is a ________ strategy.
diversification
product development
market differentiation
market development
5
________ refers to working closely with people inside and outside the company to jointly bring more value to customers.
Partner relationship management
Channel value proposition
Customer-generated marketing
Demand management
6
A customer who is both loyal and profitable is referred to as a ________.
butterfly
barnacle
stranger
true believer
7
Acc. to the BCG matrix, products or businesses with a low share of market in a high-growth industry are considered ____.
value chains
dogs
cash cows
question marks
8
Today, almost every company, large or small, is touched in some way by global competition.
True
False
9
Dividing a market into several sections of customers is known as ________.
mass customization
value engineering
market positioning
market segmentation
10
Technology is a way of life for ________, the largest generational group.
Generation Z
Generation X
baby boomers
Millennials
11
Marketing is primarily concerned with engaging customers and secondarily with managing profitable customer relationships
False
True
12
____ refers to a channel stretching from raw materials to components to final products that are carried to final buyers.
A marketing channel
A market segment
A supply chain
A demand chain
13
Today, marketing must not be understood in the old sense of ________.
delivering value and satisfaction
creating a buying experience
helping people connect with the people in their lives
telling and selling
14
________ marketing is perhaps the fastest-growing marketing platform.
Website
Social media
Online
Mobile
15
Which of the following provides a measure of market attractiveness in the Boston Consulting Group approach?
market growth rate
relative market share
market sentiment
return on marketing investment
16
MarkT are said to suffer from marketing myopia when they ignore underlying consumer needs and focus excessively on ____.
consumers' brand experiences
consumers' existing wants
competitors' strengths
competitors' threats
17
A brand's value proposition is the set of benefits or values it promises to deliver to consumers to satisfy their needs.
False
True
18
Product, price, place, and promotion make up the elements of a firm's marketing mix.
True
False
19
________ are customers who show low potential profitability and little projected loyalty.
True friends
Strangers
True believers
Barnacles
20
8) Consumers' needs and wants are fulfilled through ________.
demand
value
ideas
market offerings
21
Packaging is an element of the ________ component of a company's marketing mix.
promotion
people
product
price
22
6) ________ are defined as states of felt deprivation.
Exchanges
Needs
Demands
Ideas
23
Which of the following transforms marketing strategies into real values for consumers?
the four Ps of marketing
share of customer
a firm's value proposition
customer equity
24
Firms that develop strategies to change the environment are considered proactive.
False
True
25
____ involves machines that think and learn in a way that looks and feels human but with a lot more analytical capacity.
Globalization
Artificial intelligence
Social responsibility
Not-for-profit marketing
26
Marketing needs to identify, evaluate, and select market opportunities and lay down strategies for capturing them.
False
True
27
Which of the following concepts calls for sustainable marketing?
the marketing concept
the societal marketing concept
the selling concept
the product concept
28
A consumer who is potentially profitable but not loyal to a firm's offerings is referred to as a ________.
stranger
true friend
true believer
butterfly
29
According to the five-step model of the marketing process, the first step in marketing is ________.
designing a customer-driven marketing strategy
constructing an integrated marketing program that delivers superior value
capturing value from customers to create profits and customer equity
understanding the marketplace and customer needs and wants
30
In which of the following customer relationship groups do organizations generally avoid investing?
true friends
strangers
butterflies
barnacles
31
In the BCG matrix, ________ refer to low-growth, high-share businesses or products.
dogs
cash cows
stars
question marks
32
In the BCG growth-share matrix, question marks refer to products or businesses with a ________.
high market share in a market with a high growth rate
low market share in a niche market
low market share in a market with high growth prospects
low market share in a market that is set to shrink significantly
33
A market is a segment of potential consumers who share a common need or want.
True
False
34
Acc. to the BCG matrix, products or businesses with a high market share in a high-growth market are classified as ___.
question marks
stars
dogs
cash cows
35
The product/market expansion grid, like the BCG matrix, is used to identify growth opportunities.
False
True
36
An SBU can be a company division or a product line within a division, but not a single product or brand.
False
True
37
22) ________ is the art and science of choosing target markets and building profitable relationships with them.
Differentiation
Positioning
Marketing management
Segmentation
38
Market offerings include entities such as people, places, information, and ideas.
True
False