VET 131 Week 8 Quiz Review

In message delivery, Which plays a key role in client education, trust, and compliance?

What is an example of External Marketing?

What does the "S" in SMART stand for?

Giving Handouts about a dz to clients for education is what type of marketing

Who has passed an exam on accounting, tax payer principles, auditing standards, and business law

What is the largest expense the practice has

What are the 4 Ps of Marketing?

How is a gap analysis used in Veterinary Medicine ?

How much advance notice should clients get for pets who are due for appt. ?

Euthanized pets are given an overdose of a barbiturate. What is the effect on the body?

What best describes the accounting equation; liabilities+equity=assets?

When students research data for learning purposes, What kind of learning is taking place?

A paper appointment book should have how many columns per day?

Total money generated by a clinic prior to payment of expenses and taxes

Leashes with the clinic name and logo on them are given to new clients. What best describes this type of marketing?

Accounts receivable lists money due to the practice in what daily incriments?

Who is responsible for financial statement, tax planning, cash flow projections, estate planning

What does the "T" in SWOT Analysis stand for?

Which describes how Walk-in appointment times should be set aside in a system

Staff is trained to ask a new client how they heard about us and then record the answer. What describes this?

How far ahead do we call to remind owners of a surgery and any protocols to follow?

A client wants to learn more about a disorder their pet has. Give an handout and what else?

Which is typically the busiest days at a veterinary practice?

Which enables search engines to point on line searchers to a practice website?

Ensuring staff are emotionally invested in the practice and accountable for goal achievement

What is NOT a phase of Strategic Management?

What is added to an overdue client bill?

How long does it take to prepare an employee for a leadership position?

What is an example of a paraverbal skill

What factor does NOT contribute to employee engagement?

Effective client education is most likely to engender Which of the following?

A Monthly lease payment is

an effective means to train all employees with the same answers to FAQs

What is NOT part of the adult learning theory?

Which is the most common topic for complaints filed with state veterinary boards?

MVV's should be developed during which phase of the business life cycle?

Many veterinary software applications came appointment increments as....

an extension of coverage that can be added to an existing pet insurance policy is which of the following

Low deductibles on insurance is most likely to have

What best describes why clients need to sign estimates?

How often should a practice reanalyze it's marketing strategy

A Vet gives a client a brochure on colic prevention. Which describes this brochure?

The ideal management of a clinics social media is which of the following?

Which should be a training priority for staff if an owner wants a thriving practice?

How can appointment software available on an in house network increase efficiency?