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103 Salon Business Flashcards | StudBud
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103 Salon Business
103 Salon Business
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Salon Business review, Pivot Point
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Answers
1
Type of ownership in which two or more persons share all costs of opening & operating business
partnership
franchise
corporation
sole proprietorship
2
Paid holidays, bonuses and insurance are all examples of:
job responsibilities
job benefits
assets
liabilities
3
Which business type is owned by the shareholders and formed under legal guidelines?
sole proprietorship
corporation
franchise
partnership
4
How often does the average loyal client visit a salon?
every 3 months
every 6 weeks
every 2 weeks
twice per year
5
U.S. Social Security taxes are planned savings/retirement funds, and the money is collected by:
state government
Federal government
county government
city council
6
All of the following descriptions apply to an independent salon EXCEPT:
uses a set business plan provided by a parent company
owner makes all the decisions in terms of decor
may offer from 5-40 worstations
owner makes all the decisions in terms of pricing & services
7
Adding the client's service total and retail total for one visit will achieve which result?
average appointment
average visit
average net profit
average ticket
8
The act of a satisfied client directing another person to see you for professional services is:
client factor
upsell
prebook
referral
9
The tax based on the profits (earnings) of a business is known as:
payroll tax
operating tax
income tax
sales tax
10
All payments received from clients for services and products is known as:
income
compensation
expenses
taxes
11
Compliance with all local, state/province and federal laws is the responsibility of
salon employees
salon owner
former building owner
local authorities
12
It is wise to keep all records of daily sales and services for:
10 years
6-14 years
5-7 years
2-4 years
13
Which of the following concepts involves converting existing clients to return clients?
client retention
CRM
client factor
client profile
14
Insurance benefits might include all of the following types EXCEPT:
accident insurance
life insurance
car insurance
health insurance
15
What should you do if you are asked a question that seems discriminatory in an interview?
politely decline to answer
give a false answer
answer the question truthfully
remain defiantly silent
16
Which of the following time periods identifies the consideration for a long-range goal?
1 year
3 months
5 years
6 months
17
"I will get a job within the next 60 days" is an example of a:
realistic goal
achievable goal
timely goal
measurable goal
18
Which type of insurance protects the owner from financial loss due to an employee's negligence?
premise
malpractice
product liability
Social Security
19
Which term defines a specific target or benchmark that can be attained in a specific time?
milestone
budget
schedule
goal
20
When staff takes individual initiative to stay on top of things and pay attention to detail
problem-solving
with-it-ness
conflict management
cooperation
21
What offers an employer a brief summary of why you would liked to be employed at their salon?
cover letter
resume
application
profile
22
Procedures in the salon that ensure all products are accounted for is known as:
scheduling
inventory control
advertising
budgeting
23
When handling a client complaint you can turn a negative experience into a positive one by:
avoiding any feedback the client might have
restating back to the client what you heard
not asking any additional questions to clarify concerns
ignoring any signs that the client might be disappointed
24
An example of a liability on your financial statement would be:
last week's income
restaurant receipts
any earned tips
money you owe on a credit card
25
Important information about the client, combined with their financial value is:
client profile
client factor
target market
client info
26
Which of the following terms refers to all money owed?
net worth
assets
financial status
liabilities
27
The money in your checking and savings accounts, IRAs, stocks and bonds are all your total
fortune
debt
assets
liabilities
28
An operating agreement in which a business functions under a parent corporation
corporation
franchise
partnership
sole proprietorship
29
Location is the most important factor in:
choosing a salon
opening a salon business
choosing a lawyer
choosing a distributor
30
Before a salon can hire employees they need to apply for a(n):
Social Insurance number
Social Security card
Federal Employer Identification Number
credit card
31
Offering a hair color service to a client who only scheduled a haircut is an example of
target marketing
full book
upselling
balancing
32
Insurance that helps cover the cost of any equipment or the location in case of fire or theft:
malpractice insurance
property insurance
liability insurance
health insurance
33
Which one of the following items is usually the largest expense in operating a salon?
supplies
advertisement
salaries or commissions
rent
34
The renting of a space, suite or booth by an individual salon professional on a monthly basis
chain salon
full service salon
independent salon
independent contractor
35
An efficient working space for each salon professional is
Over 300 square feet
120-150 square feet
50-75 square feet
200-300 square feet
36
Industry statistics indicate that satisfied clients will usually refer how many new clients?
three
twelve
one
eight
37
Passion as a work principle can be described as:
not waiting to be told what to do
showing up on time and ready to work
getting along with co-workers
showing that you love what you do
38
Which buyer wants to know all the facts about the product and thinks carefully about buying?
logical
bargain
ready
stubborn
39
A collection of your creative work and documents to show potential clients or employers is a:
portfolio
cover letter
networking
LinkedIn
40
If all of your appointment times have been scheduled with clients for a given day, this is:
full book
client retention
prebook
high market demand
41
A form of operation in which an initial purchase fee plus monthly is paid to parent corporation
entity
franchise
parnership
corporation
42
A realistic goal is one that:
you believe can be accomplished
states exactly what you want to accomplish
contains concrete benchmarks
sets a deadline for achieving a goal
43
A personalized approach is also referred to as:
chairside manner
salon experience
staff synergy
shared accountability
44
A financial advisor who can tell you what a bank is likely to lend you, based on your net worth
insurance agent
accountant
lawyer
sales consultant
45
What is the number one reason why clients move on to another salon?
competitive reasons
move away
indifferent attitude of an employee
product dissatisfaction
46
For salon professionals just starting out, the most common and immediate source of referrals is
target marketing
word-of-mouth recommendations
social media
promotional literature
47
Which of the following items must be reported as employee income?
change given to a client following payment
operating expenses paid by the salon
money paid to vendors for products
tips received by an employee
48
What percentage of the total salon expenses generally represents compensation for employees?
75%
25%
10%
50%
49
Which of the following characteristics will contribute to career success?
respecting knowledge of others
avoiding criticism
avoiding change and acceptance
living in the past
50
Must apply for a state sales tax permit before collecting taxes on products or services sold:
employee
customer
lawyer
salon owner