OES

What is the second you need to do in decision making?

Dm approach: shifts from short-term decision making to considering a broader perspective across a longer time horizon

SM create an environment that enables the store to work together to consistently ensure operational excellence

Elevate the Sb experience by observing interactions and providing feedback and coaching to reinforce or redirect

Planning period visit is scheduled in the weeks after promotional launch

In ops leader approach, it is partnering to set the strategic vision for advancing the brand

Shifts from short-term decision making to considering a broader perspective across a longer tome horizon

An outline on how partners will work together in each day part and staffing level

Contributes to the success of the team and supports others to do their best work

Identifies impacts of new initiatives to the store environment and our ability to deliver the Starbucks experience

Below are under SM approach except:

Develops content and update existing tools to support new programs and initiative

Below are not under development shifts of a barista except

The consistent way to prepare , lead, and transition your shift so that teamwork can thrive

In Ss Approac, you will be ____ in creating rhe SB experience for customers and partners

OM APPROACH: Shares information in a way that id responsive to local market conditions

Shifts from owning assigned responsibilities to identifying ways to enhance the Sb experience within the store

model helps you navigate your interactions with customers and other partners in a way that makes everyone feel valued

Establish and maintain knowledge base (office 365, sharepoint)

intends to support the development of a partner who is advising in their current role and aspires tl grow into next role

Defining key periods and establishing a meeting cadence that enables an effective flow of info all year long

It determine position, routines, tasks and the plans for breaks

PPV discussion guide supports planning conversations between SMs and DMs during planning period w/ company level

Inspires coffee leadership w/in the district and encourages others to explore coffee and achieve their craft ambitions

They build the team’s capability to deliver the Sb experience for the customers and partners and create meaningful plans

It contributes the success of the team and support others to do their best work

The consistent way to prepare craft and connect to bring the starbucks experience to life on each shift

DM sets the tone for the team and ensure they are making every customer feel special

It uses the preparing to lead worksheet to determine which stores to visit more frequently to guide improvement

The consistent way of working safely and effectively fo produce high quality products and creat Sb experience

Used to know which tasks to complete next in anticipation of future customers

Ensures a weekly food plan to meet customer’s need and minimize

The SM pattern is plan- head - check and adjust.

SM APPROACH:Opportunity gaps occur when Starbucks standards are not being achieved.l

The path by which customers choose to visit our stores.

Develops leader who consistently inspire teams to create SB exp for cx and partners across a diverse portfolio of stores

It helps how to keep the store safe, welcoming and meeting customer and partner needs.

This is designed to reveal gaps or reduce effort

OM APPROACH : Identify obstacles to the customer and partner experience and leverages key partnerships to remove them

DM APPROACH: shifts from a focus on primarily closing standard gaps