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HLTENN036 Apply Communication Skills in Nursing Practice Flashcards | StudBud
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HLTENN036 Apply Communication Skills in Nursing Practice
HLTENN036 Apply Communication Skills in Nursing Practice
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Flashcards
23 cards
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Questions
23
Answers
1
What are the conflict styles?
Accommodating , Compromising
All of the above
Avoiding , Competing
Collaborating
2
What are types of communication in health care?
All of the above
faxes & emails, assessment tools
Nursing care plans, progress reports, incident reports
Messages, noticeboard, communication book
3
What is verbal communication?
None of the above
It involves body language
It involves written communication
Involves the use of words and how they are delivered
4
What is paraphrasing?
Understanding another person’s thoughts & experience from their perspective
restating feelings & words of the speaker
all of the above
The listener repeats in their own words what the speaker has said
5
What are the barriers to effective communication?
All of the above
physical, emotional
linguistic & cultural, literacy
Attitudinal, cognitive,
6
What is considered active listening?
Listen with the intent of understanding
Give appropriate reponses
Do not interrupt
Use appropriate body language by attending behaviours
7
This is a Celine monogram Tote bag
True
False
8
What are types of questioning?
Sensitive
Multiple questions
open & closed questions
Leading questions
9
What is an example of augmentative & alternate communication?
None of the above
Videos, photos
phone
computer and electronic technologies
10
What is summarising?
The listener repeats in their own words what the speaker has said
restating both the feelings and words of the speakers
summarise information presented and ensure you have understood
Understanding another person’s thoughts & experience from their perspective
11
Effective communication includes:
Reflective listening, paraphrasing
Active listening, attending behaviours, empathy
Summarising, questioning
All of the above
12
The four components of communication are sender, message, receiver, and . . .
fun
financial considerations
feedback
formulation
13
What ate the steps in communication?
Sender, channel, encoding, decoding, receiver
Sender, encoding, channel, receiver, decoding
Decoding, receiver, channel, encoding, sender
receiver, decoding, encoding, encoding, sender
14
What is a way to have good Communication Skills?
All the below
Be an active listener
Communicate with respect and care
Use “I” messages to express your feelings
15
Who won the fight between Mike Tyson Tyson & Jake Paul?
Mohammed Ali
Mike Tyson
Jake Paul
Rocky Balboa
16
What are good characteristics that a health care worker should exhibit?
depressed, impatient, selfish
rude, careless, aggressive
loud, lazy, pessimistic
good communication skills, empathetic, committed,informative
17
Body language accounts for what % of the message?
90%
70%
23%
7%
18
Empathy is understanding another person's thoughts & experience from their perspective
True
False
19
What are examples of body language?
eye behaviour, touch,, use of space, personal apprearance
gestures, body language
All of the above
facial expresions, body movements
20
What is reflective listening?
Understanding another person’s thoughts & experience from their perspective
All of the obove
restating feelings & words of the speaker
Using body language
21
Feedback is provided only verbally.
False
True
22
Words, sounds, tone, pitch, rate, volume, pauses are forms of verbal communication
True
False
23
What is the first thing you would you do if there was conflict with a colleague?
Call security
Go to the supervisor
Listen to their point of view
Go to lunch
