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Pivot Point Salon Business Review Flashcards | StudBud
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Pivot Point Salon Business Review
Pivot Point Salon Business Review
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Flashcards
60 cards
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Practice quiz
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Questions
60
Answers
1
Attainable means....?
Goal is completed in time
Goal is possible
The goal is specific.
Goal is impossible
2
All of the following are what? Health insurance, vacation time, pay raises, performance bonuses, retirements plans
Empty Promises
Benefits
Bad Influences
Pipe Dreams
3
The appointment book should include the salon professional’s name, client’s name, service, date, and client’s phone #.
True
False
4
Property insurance covers the cost of salon equipment and/or location in case of fire or theft.
True
False
5
Liabilities are
The risks we take
what we own.
What we steal
what we owe.
6
Worker's Compensation insurance is needed to protect the
salon/spa
employee
customers
inventory
7
Paretos principle is called
80/20 rule
50/50 rule
90/10 rule
60/40 rule
8
The total of products on hand for use by stylists and for selling to guests is
Commission
Inventory
Overstock
Overhead
9
Booking a future appointment before leaving the salon during a current visit:
upselling
prebooking
referral
balancing
10
Networking provides all of the following benefits EXCEPT
Gives access to people and resources within industry
Contacts create difficult situations that turn into real problems
Provides a good way to learn about trends in industry
Leads to lifelong friendships
11
Net worth is found by subtracting your liabilities from
Your assets
Your credit card debt
Your business plan
Your student loans
12
The most effective form of advertising is often:
web page banners
newspaper ads
magazine ads
word-of-mouth
13
Compliance with all local, state/province and federal rules, regulations and laws is the responsibility of the
salon owner
salon employees
former building owner
local authorities
14
A financial advisor who can tell you what a bank is likely to lend you, based on your net worth, is referred to as an?
Lawyer
Accountant
Insurance Agent
Sales Consultant
15
What is a FEIN?
Federal Tax ID Number
A droid from Starwars
A State Number
A Guy down the street
16
What is upselling?
Writing a review on Yelp
All answers
Increasing ticket with more services
Clients directing others to your chair
17
Which of the following would be considered key to a successful client relationship
don’t explain what you have in mind until you can show them
ensure clients know you are busy by making them wait at least 15 minutes
declare that you can make the client look like any photograph they bring in
teach the client how to maintain their look at home
18
What type of insurance covers the spa/salon owner from financial loss that can result from employee negligence?
unemployment insurance
property/premise insurance
malpractice insurance
product liabilty insurance
19
Which following ways can a cosmetologist use to develop a successful relationship w/ client?
Cancel prebookings on your client often
Avoid offering the client any additional services
Decide for your client which look or style is best
Determine the client's needs
20
A realistic goal is
Has a set deadline
Contains concrete benchmarks
One that you believe can be accomplished
One that can never be accomplished
21
Which of the following will contribute to career success?
Respecting the knowledge of others
Refusal to grow and change
Hiding in the back room
Avoiding criticism
22
If you’re going to be out of the salon or take vacation you should definitely avoid telling your clients.
False
True
23
Which of the following is NOT a necessary element for ensuring staff synergy?
With-it-ness
Lack of procedures
Open and clear communication
Clear,shared vision
24
For salon professionals just starting out, the most common and immediate source of referrals is
word-of-mouth recommendations
target marketing
promotional literature
social media
25
With-it-ness is when staff members take initiative, stay on top of things, and pay attention to details.
False
True
26
Location, market need, and cost of necessary improvements are all important factors in salon planning.
False
True
27
The first person to greet most clients is the receptionist.
False
True
28
Salary is considered a work benefit.
True
False
29
Tips do not need to be reported as income.
False
True
30
An unhappy client will tell as many as
10
3
2
8
31
Which goal is Specific?
I'm going to be successful.
I'm going to be a better friend.
I am going to turn in all of my Math Homework.
I'm going to do better in school.
32
A goal that is specific, measurable, attainable, realistic and timely.
CLEVER
SHREWD
SMART
SHARP
33
Which concept involves converting existing clients to return clients
Client retention
CRM
Client factor
Client profile
34
Showing up late or not showing up to work at all is one of the top reasons people are fired.
True
False
35
The DIRECT benefits of exceptional customer service are ...
Happy & loyal customers share their positive experience
I have no idea.
Time consuming, hard to do, & just not worth it
More consumers, increased sales, increased profits
36
A personalized approach is also referred to as:
staff synergy
shared accountability
salon experience
chairside manner
37
What is an example of a timely goal?
I will be a movie star
I will get this done in the next 30 days
On day I want to meet Chris Hemsworth
I am trying to run 3 miles everyday, I will get there
38
A set income given to an employee on a weekly or monthly basis is known as:
commission
salary
booth rent
stock
39
What percentage of the total salon expenses generally represents compensation for employees?
50%
10%
75%
25%
40
Which of the following descriptions is NOT a best practice strategy for building a clientele?
prebooking
referral
client factor
upselling
41
What is a rental agreement known as?
loan
lease
waiver
W-2
42
what is client retention
giving your customers free puppies
the ability of a company to retain its customers over some specific time
giving your customers free coffee
laughing at your customers every time you see them
43
It is wise to keep all records of daily sales and services for:
5-7 years
14-16 years
10-12 years
2-4 years
44
How often does the average loyal client visit a salon?
every 6 weeks
every 2 weeks
twice per year
every 3 months
45
What are the fastest growing form of advertising?
Handing out flyers
Bill boards
Social media
News papers
46
Satisfied clients usually refer 3 new clients
True
False
47
What is the largest expense in operating a salon?
rent
repairs
supplies
salaries
48
A resume is
a summary of qualifications
an outline of skills, abilities and education
given to a potential employer
all of the above
49
A portfolio is a ....
required by many employers.
a showcase of your education and work.
not very important.
pictures of you.
50
A full book is when all of your available times have been scheduled with clients for a given day.
False
True
51
WHAT IS THE TIME PERIOD FOR A LONG-RANGE GOAL?
6 MONTHS
5 YEARS
3 MONTHS
1 YEAR
52
Someone who rents a space, suite, or booth at a salon would be considered
An independent contractor
A franchisee
A full service salon
A family salon
53
What is a sole proprietorship?
A business owned and managed by a small group
Money left over after a sale.
A business owned by a number of people.
A business owned by one person.
54
Measurable goals will help you get organized and ;
Stick with the status quo
Believe in what you can do
Track your progress
Force you to stretch
55
Earning additional pay based on the number of clients a salon professional brings into the salon is
Tips
Salary
Salary plus commission
Insurance
56
A cover letter serves to :
Illustrate your communication skills
All of them
Create favourable first impression
Demonstrate your professionalism
57
CRM stands for:
Can’t Remember Much
Communicating Random Meaning
Customers Rarely Matter
Customer Relationship Management
58
Which method is probably the most effective way to build your clientele?
providing unexceptional service
word-of-mouth advertising
referrals
prebooking
59
Dependability as a work principle means
Showing up on time and ready to work
Showing that you love what you do
Waiting to be told what to do
Making lots of friends at work
60
During a job interview, it is best to stay calm and be yourself.
False
True
