Responsiveness means???

to react quickly and positively

why is customer feedback really important?

it tells you if your doing a good job or not

what is a loyal customer?

A customer that buys from your shop all the time

to be motivated you have to be .......

work hard, focus, positive, all the above

Attitude can affect the workplace how?

a good attitude will draw customers to you, with a bad attitude you can scare customers away

Personal Presentation does it mean?

you have to be clean and tidy from head to toe

why is interest so important? Because......

it draws customers to your business

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57 Provide Customer Service

13 termsStudBud Administration97 plays

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Questions 13

Answers

1
How do you provide good customer service?
being patient, responsive, clean and tidy
clear communication skills, know your products,
Time Management, positive language,
all the above
2
What does Profit mean?
Making Money
Losing Money
Spending Money
Finding Money
3
Communication needs to be.......
positive
loud
all the above
negative
4
Responsiveness means???
to react quickly and positively
to react sleepy and negatively
to react sleepy and positively
to react quickly and negatively
5
why is customer feedback really important?
it tells you if your right
it tells the customer that their doing good job or not
it tells you if your wrong
it tells you if your doing a good job or not
6
what is a loyal customer?
a customer that buys from other shops
A customer that buys from your shop all the time
a customer that steals from you
a customer who sleeps at your shop
7
to be motivated you have to be .......
work hard
focus
positive
all the above
8
Attitude can affect the workplace how?
a good attitude will draw customers to you
with a bad attitude you can scare customers away
a good attitude will scare customers away
a bad attitude can make you money
9
Body language is a way of.......
communicating
swearing
yelling
fighting
10
Customer Satisfaction is?????
to make customers worry
to make customers happy
to make customers sad
to make customers mad
11
Why is reputation so important?
it keeps the business going
it gives you a pay increase
it opens up new doors
people stop coming to your shop
12
Personal Presentation does it mean?
you have the right to remain silent
you have to gain the most profit
you have to be clean and tidy from head to toe
you have to look your best
13
why is interest so important? Because......
it draws customers to your business
it draws motivation to your business
it draws attitude to your business
it draws profit to your business

57 Provide Customer Service Flashcards | StudBud