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WSQ RCA End of Training Quiz Flashcards | StudBud
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WSQ RCA End of Training Quiz
WSQ RCA End of Training Quiz
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Answers
1
Analyze: Which of the following does not describe the Cause and Effect (Fishbone) methodology?
Suitable for brainstorming session for chronic issues
Usually used with the combination of 4M1E
No statistics involved, no logical relationship between causes
Cause effect diagram that describes time sequence
2
State the correct procedural sequence of when implementing Root cause analysis in the workplace
Decide, Measure, Analyze, Implement, Control
Define, Analyze, Control, Improve, Measure
Define, Measure, Analyze, Improve, Control
Define, Measure, Analyze, Improve, Check
3
Analyze: RCA Cause and Effect - If 2 causes/effects have an AND relationship, eliminating one will solve the problem
True
False
4
Overview: Which is a type of
event
or
symptom
indicating that there is a
problem
encountered in
workplace?
Zero Safety Incidents - LTI, TRI
Not enough equipment, tools, material or time to meet production plan
Immaculate Canteen Food and Spa in the office
High Customer satisfaction survey results
5
Define: What does the
R
in a
SMART
Goal stand for?
Responsible - Part of REC's values.
Ridiculous - Very stretched goals to aspire team to hit higher targets
Relevant - Goal ties in with team's responsibilities and objectives
Reliable - The goal is an objective the team can depend on.
6
Overview: State the difference between addressing the symptoms of a problem and tackling its root causes.
Addressing symptoms will prevent the problem from reoccuring.
There is no difference.
Tackling root causes involves implementing containment actions
Tackling the root cause instead of symptoms will prevent future occurences.
7
Improve: Which of these is
not
a principle underlying effective Root Cause Analysis solution implementation?
Able to meet goals and objectives
Do not cause other problems
Able to prevent recurrence
Does not require proper documentation
8
Define: In the Problem Description - 5W1H, what does the "Why?" mean?
For the sake of being thorough
Business Impact of the problem (SQDC). Prioritization of issues.
Resources required to resolve the problem.
Contributing, Direct or Root Cause of the problem.
9
Measure: The pareto diagram employs the 80-20 rule which helps in prioritization of issues
False
True
10
Define: True or False Statement - We should avoid the Intuitive approach in Problem Solving
False
True
11
Control: Which of these are
not
methods to sustain the corrective and preventive actions taken?
Conducttraining on improved process
Communicate results - conduct checks to ensure actions are still in place
Document allchanges updated and implemented
Make adjustments to the results vs target if it is not meeting
12
Improve: Which of the following is not the correct difference between corrective (CA) and preventive actions (PA)?
In CA, a non-conformance or problem has ALREADY occurred
CA intends to fix the problem. PA intends to avert potential problems.
In CA, a non-conformance or problem has NOT occurred
CA is a reactive process vs PA is proactive
13
Overview: True or False - If done correctly, Systematic Problem Solving will have a
funneling
effect
False
True
14
Analyze: Which of the following is NOT an End Path Reasoning?
Team Consensus
Don't have control eg. Laws of Physics
Partial, Entire System Failure
Following Proper Standards
15
Overview: In which situation and time, should we apply Systematic Problem Solving?
All situations. All problems should use the SPS template whenever possible.
When there is significant pareto impact to SQCD given our lean resources.
When my boss asked me to do so.
Only when time permits. The line comes first.
