What are "Style theories" of leadership?

Leadership is making "traits" behavior

What is emotional work?

The most genuine type of emotion on the job

In socialization, what kind of content is "role-related information?"

Information, skills, procedures, rules that an individual must grasp.

What are the four steps in Fisher's model of decision-making?

Orientation, Conflict, Emergence, Reinforcement

What is the "reflexive" style of 3rd party conflict resolution?

Mediator establishes rapport, uses humor, etc.

Which of the following is NOT an expectation for businesses in CSR?

Design new laws and propose them to legislators to make business better

What is the "surveillance" information-seeking tactic?

Newcomer solicits information by making sense of past observed behavior

What is the "pre-crisis" stage of organizational crisis?

Crisis preparation because you know there could be a crisis.

What is the "off record" politeness style?

Performs the FTA in a vague manner that could be interpreted another way

What is bounded rationality?

Decision-making isn't perfectly rationale because of cognitions/situations

What is the "Tell & sell" approach to communicating organizational change?

Limited messages, sells employees on wisdom of chosen approach

What are the three stages of organizational socialization (in order)?

(1) Anticipatory, (2) encounter (3) metamorphsis

What are the three types of support?

Emotional, informational, instrumental

What is the paradox of "More responsibility & less control" in virtual work?

Tasks are independently completed, but managers worry it won’t be done well

What is the social information processing model?

It considers social factors (e.g. past experience) in the adoption of tech

Which idea of leadership considers it to be "a social construct?"

Discursive theories of leadership

Who/what helps socialize you to understand work "in general?"

School, other work, and part-time jobs

What is the "Underscore & explore" approach to communicating organization change?

focuses on fundamental issues, encourages creative freedom

Which of the following is NOT a reason businesses are pushed to engage in CSR?

Strategic: to try to get ahead of the market and use the best investors

Which of the following is true of organizational tensions?

Tensions are an analytical lens to explore organizational life

What is "Emotion-Centered Coping?"

Dealing with negative outcomes of the burnout

What are "non directive tactics" in 3rd party conflict resolution?

Mediator attempts to obtain info/clarify misunderstandings

What is the affective model of participation in decision making?

Proposes that PDM is an org process that satisfies higher-order needs

What are "Personal factors" in conflict management?

Personality, gender, cultural norms/preferences

What does Thoman's conflict style grid (1976) consider?

Concern for others vs. concern for the self

Why is it that classical leadership believes that organizational diversity is problematic?

limiting homogeneity is bad bcs clear organizational structure is needed

What is distributive bargaining?

both parties are working to maximize gain/minimize loss

Which of the following is NOT a component of conflict?

underlying frustration that has not yet been expressed

What function does "spin" have as an organizational leadership framing tool?

puts a subject into a positive/negative light, reveals strengths/weaknesses

What is an element of the "Post-Crisis" stage in organizational crisis?

Create systems to manage the crisis in the future

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324: Exam #2

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Answers

1
Work enviornments are made more equal through the use of technology to see company statistics.
True
False
2
What is your extra credit based on?
Isotopic action
Dyadic action
None of the above
Rhizomatic action
3
What are "Style theories" of leadership?
Transactional leadership occurs when there's exchange b/w leader & follower
Propose that leaders are born, not made, based on their characteristics
Emphasizes characteristics and traits, but based on the situation
Leadership is making "traits" behavior
4
What should emotions "be" at work?
Shared with the right people
Faked
Carefully managed
Continually, honestly, openly expressed
5
What is emotional work?
Realistic emotional displays
Jobs that expect you to notice the need for compassion and take action
The most genuine type of emotion on the job
Acting out false emotions, like pasting on a smile
6
In socialization, what kind of content is "role-related information?"
Becoming involved in the organization.
This is not a type of content in socialization.
It occurs through the communication of “memorable messages."
Information, skills, procedures, rules that an individual must grasp.
7
Dawson and Brunner (2020) argue it is good to disrupt the social media bubbles in which users reside.
False
True
8
Which of the following items did Anderson (2018) NOT study/write about?
Autoethnography
Socialization in a religious nonprofit
Religious hermaneutics
Organizational tensions
9
What are the four steps in Fisher's model of decision-making?
Rigid, Flexible, Unitary, Resolved
Multiple sequence, Unitary sequence, Traditional sequence, Complex path
Initiation, Deliberation, Discussion, Resolution
Orientation, Conflict, Emergence, Reinforcement
10
Which of the following is NOT associated with workplace bullying?
Persistent, verbal and nonverbal aggression
Social ostricism
Stalking and threats
Hostile interactions
11
What is the "reflexive" style of 3rd party conflict resolution?
Mediator initiates recommendations
Mediator starts with reflextion on their own positionality
Mediator attempts to obtain info/clarify misunderstandings
Mediator establishes rapport, uses humor, etc.
12
Which of the following is NOT an expectation for businesses in CSR?
Go above and beyond ethical obligations and create new initatives/volunteer
Follow what society wants, and go above and beyond their expectations
Design new laws and propose them to legislators to make business better
Make a product to sell to consumers to generate an income
13
What is the "surveillance" information-seeking tactic?
Newcomer solicits information by making sense of past observed behavior
Newcomer solicits information by asking a secondary source
Newcomer solicits information by asking non-interrogative questions
Newcomer solicits information by observing behavior in salient situations
14
Which of the following is TRUE of conflict?
It never has an endpoint
It always has an endpoint
It always stems from intercultural differences
It always has a starting point
15
What is the "pre-crisis" stage of organizational crisis?
A stage of uncertainty and sensemaking.
This is not a real stage.
A point to determine crisis responsibility.
Crisis preparation because you know there could be a crisis.
16
What is the "off record" politeness style?
The FTA is given up completely
Ensuring that the other is not imposed on, to seem less demanding
Performs the FTA in a vague manner that could be interpreted another way
Makes no attempt to acknowledge a hearer’s wants, say what you’re thinking
17
What is bounded rationality?
Jobs are tasks + cognitive functions required to do them
Emotional is a central component of organizational life
Decision-making isn't perfectly rationale because of cognitions/situations
Emotions are marketable
18
What is the "Tell & sell" approach to communicating organizational change?
Tell employees everything & let them sort out what matters
Limited messages, sells employees on wisdom of chosen approach
Management responds to issues employees raise
Management upholds a party line in response to questions
19
What are the three stages of organizational socialization (in order)?
(1) Anticipatory, (2) metamorphsis, (3) encounter
(1) Meet and greet (2) assimilation (3) exit
(1) Anticipatory, (2) encounter (3) metamorphsis
(1) Meet and greet (2) assimilation (3) reflection
20
What are the three types of support?
Verbal, psychological, social
Emotional, informational, instrumental
Work, school, home
Friends, family, professionals
21
What is the paradox of "More responsibility & less control" in virtual work?
Employee has more flexible time, but the manager has to carefully schedule
Tasks are independently completed, but managers worry it won’t be done well
Utopians believe tech will generally be good for orgs, Luddites see the bad
Employees are isolated, but expected to coordinate work
22
People in "white-collar" roles typically know most about the organization before than enter than any other workers.
False
True
23
What is the social information processing model?
Choice of communication mediums depend on patterns of coordinated behavior
Every medium has data-carrying capacity which limits social standing
It considers social factors (e.g. past experience) in the adoption of tech
Perceptions of richness depend on the individual
24
Which idea of leadership considers it to be "a social construct?"
Feminist theories of leadership
Trait theories of leadership
Discursive theories of leadership
Conflict theories of leadership
25
Where do rational models of decision-making come from?
Human resources
The constitutive approach
None of the above
Human relations
26
Who/what helps socialize you to understand work "in general?"
Interviews
The company website
Your family and the media
School, other work, and part-time jobs
27
What is the "Underscore & explore" approach to communicating organization change?
management upholds a party line in response to questions
focuses on fundamental issues, encourages creative freedom
management responds to issues employees raise
tell employees everything & let them sort out what matters
28
Generational differences can be included as factors in conflict management.
False
True
29
Which of the following is NOT a reason businesses are pushed to engage in CSR?
Cost-benefits: CSR has more benefits than it does costs
Strategic: to try to get ahead of the market and use the best investors
Defensiveness: CSR to alleviates potentially pain from pressures and costs
Innovation and learning: A greater understanding of the marketplace
30
Which of the following is true of organizational tensions?
Tensions are insignificant
Tensions are an analytical lens to explore organizational life
Tensions are always personal and tend to create conflict with management
Tensions are impossible to manage
31
Why does "groupthink" (dysfunctional decision-making) occur?
Unanimity rules, including one's own suppressed doubts
The group is protected from outsider info bcs of self-supported mindguards
People are deeply involved in a cohesive in-group that stereotypes others
All of the above
32
What is "Emotion-Centered Coping?"
"Dealing" with issues through excessive drinking, drug use, absenteeism
Dealing with negative outcomes of the burnout
Dealing directly with the causes of the burnout
Dealing with the way one/people “think” about the situation as a whole
33
Which of the following examples of organizational crisis did we NOT discuss in class?
Terrorism
Industrial accidents
Foodborne illnesses
Management misconduct
34
Leaders that frame through storytelling are able to build rapport and gain attention with clear framing via examples.
True
False
35
What are "non directive tactics" in 3rd party conflict resolution?
Mediator initiates recommendations
Follows an agenda and protocol
Mediator attempts to obtain info/clarify misunderstandings
Mediator argues for both parties to facilitate conversation
36
What is the affective model of participation in decision making?
Decision-making is complex process involving multiple, varied stages.
Proposes that PDM improves upward/downward flow of communication in orgs
Proposes that PDM is an org process that satisfies higher-order needs
A participatory ideal for workplaces. Based on the idea of “involvement.”
37
Emotion dissonance is displaying emotions that are not actually _____, that causes _______.
Felt; burnout
Well-intended; distrust
Wanted; resentment
Kind; hate
38
Jargon can be good for framing a subject in familiar terms, but bad because it can be overused.
False
True
39
What are "Personal factors" in conflict management?
Considerations of past behaviors
Personality, gender, cultural norms/preferences
Interpersonal factors in a conflict
Personality doesn't matter in conflict
40
What does Thoman's conflict style grid (1976) consider?
Concern for the organization vs. concern for the self
Concern for home life vs. concern for work image
Concern for others vs. concern for the self
Concern for others vs. concern for management
41
What do "Relational factors" consider in conflict management?
power/hierarchy
interpersonal relationships
history of conflict participants
friendships that implicate conflict decisions
42
Why is it that classical leadership believes that organizational diversity is problematic?
limiting homogeneity is bad bcs clear organizational structure is needed
humans have too many needs for them to all be met
subjugated groups must deal with the dominant class
work-balance increases harassment of management
43
What is distributive bargaining?
if one party gives something up, so should the other
both parties want to maximize gains, seek creative solutions
both parties are working to maximize gain/minimize loss
formal activity in which participants settle conflict about resources
44
Which of the following is NOT a component of conflict?
underlying frustration that has not yet been expressed
opposition of goals, aims, and values
the interaction of interdependent people
goal interference by another party
45
What function does "spin" have as an organizational leadership framing tool?
describes a subject by referencing its opposites
puts a subject into a positive/negative light, reveals strengths/weaknesses
can help establish familiarity
frames a subject with examples, build rapport and gain attention
46
Neoliberalism says that technology helps to generate additional wealth.
False
True
47
Which example of social media in organizations, politics, and social justice did we NOT discuss in class?
Occupy Wall Street
#MeToo
Downsizing of Bears Ears and Grande Staircase-Escalante
Healthcare
48
Our approach towards emotion in the workplace has shifted towards bounded rationality.
False
True
49
Dawson & Brunner (2020) argue that Patagonia created an exploded stakeholder pool.
False
True
50
What is an element of the "Post-Crisis" stage in organizational crisis?
Containment and mitigation
Create systems to manage the crisis in the future
Threats to organizational survival
Threats to organizational reputation

324: Exam #2 Flashcards | StudBud