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MAP150 week THREE study guide A Flashcards | StudBud
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MAP150 week THREE study guide A
MAP150 week THREE study guide A
100 terms
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StudBud Administration
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21 plays
Administrative MA (front office)
Flashcards
100 cards
F
Practice quiz
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Host live
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Questions
100
Answers
1
Beth receives a phone call regarding STAT lab results. What should Beth do?
read back the results to the caller
Place the caller on hold and transfer to the provider
write down the results for the provider
B and C
2
the signs and symptoms of a disease are its ****
etiology
manifestations
prognosis
symptoms
3
which of the following managed care plans require preauthorization for medical services such as surgery?
EPOs
PPOs
all of the above
HMOs
4
how many blank lines should be placed between the closing and the typed name and credentials of the sender?
one
three
two
four
5
An online marketplace where you can compare and buy individual health insurance plans is
a patient portal
a health insurance exchange
an online insurance web portal
a utilization management
6
in some managed care plans referrals to a specialist must be approved by the
beneficiary
policyholder
gatekeeper
third-party administrator
7
burns are coded by
all of the above
the body surface involved
location
site
8
When patients arrive at the facility what are their immediate needs?
To know where to go
To be greeted
To know what to do
All of the above
9
in which part of the health record would you find the patients chief complaint
plan
problem list
progress note
database
10
which is the purpose of the health record?
provides the documentation regarding a persons health
provides legal protection for those who provided care to the patient
helps to provide the best possible care for the patient
supports reimbursement claims
11
**** is money owed by a company to other companies for services and goods.
packing slips
accounts payable
accounts billable
purchase orders
12
a private computer network that can only be accessed by authorized people
interface
intranet
interoperability
ethernet
13
which of the following expenses would be paid by Medicare Part B?
home healthcare charges
physicians office visits
inpatient hospital charges
hospice services
14
What is the role of the medical assistant with virtual visits
assist with scheduling appointments
explain to the patient the process and what will occur during the visit
initiate the visit and obtain the patients reason for the visit
all of the above
15
what statement is correct regarding a patients allergies
all of the above
allergies need to be reviewed with the patient yearly
the patients reaction needs to be documented
medication, food and environmental allergies need to be documented
16
**** is the owner of the physical health record
healthcare facility
provider
patient
all of the above
17
diagnostic statements can be found in
history and physical exam (H&P) reports
operative reports
discharge summaries
all of the above
18
ICD-10-CM codes are all numbers.
True
False
19
which part of Medicare turns part A and B into a private plan
Part D
Part B
Part A
Part C
20
which part of Medicare covers prescription drug services?
Part A
Part D
Part B
Part C
21
the branch of medicine dealing with the incidence, distribution and control of disease in a population.
epidemiological
sequela
mortality
etiology
22
what is the purpose of noting "c: Alice Adams, MD" at the bottom of a letter
to advise the receiver that a duplicate letter has been sent to Dr. Adams
to request that the receiver make a copy of the letter for Dr. Adams
to instruct the medical assistant to send the same letter to Dr Adams
to tell the receiver that Dr. Adams has more information about the subject
23
the principal advantage of using the wave method when designing the scheduling process is that it
provides more breaks for the staff
gives priority to established patients
enables the physician to see more patients each day
allows flexibility with each hour
24
something that is only perceived by the patient is called
a symptom
the baseline
objective data
a sign
25
The code HIV indicates which of the following
suspected case of HIV
The manifestation of symptoms that occur as a result of HIV infection
the HIV virus is present
probable case of HIV
26
when the growth is noncancerous, nonmalignant and has not invaded adjacent structures or spread to distant sites
ca in situ
benign
unspecified nature
uncertain behavior
27
what is the purpose of routine maintenance of clinical and administrative equipment
to fulfill the warranty guidelines until the equipment no longer works
for infection control purposes
To help to ensure the best performance of the equipment
to identify when the equipment needs to be replaced
28
what is correct regarding patients with limited English proficiency (select all that apply)
all of the above
phone calls can be challenging for patients with limited English
the HIPAA requires these patients have an interpreter or language assist
the language services can be charged to the patient as part of the visit
29
when placing callers on hold, how often should you check back to make sure the caller still wants to remain on hold?
it is not necessary to check back; patients will hold until you return
no longer than 1 minute
every 2 minutes
until time is available to talk
30
in the alphabetic index main terms appear
underlined
in bold
in italics
indented
31
Medicaid pays part of the patient bill. How does the facility handle the remaining balance from the visit?
accept the Medicaid reimbursement as full payment
send the remaining balance to medigap
send the bill to the patient
leave the balance open to collect interest until someone pays it
32
the international classification of diseases (ICD) was established by
American Medical Association
Department of Health and Human services
World Health Organization
None of the above
33
what feature on a sign-in register would be a violation of HIPAA
insurance information
arrival time
patients name
name of provider (appointment with)
34
what is the advantage of the electronic health record
can include scheduling and report generation tools
more efficient than paper records
can include practice management capabilities
all of the above
35
health insurance designed for the Reserves or National Guard who was called into active duty by federal order
Medicare
TRICARE
CHAMPVA
VA healthcare
36
which of the following expenses would be paid by Medicare Part B?
outpatient hospital care
providers services
durable medical equipment
all of the above
37
the practice management software allows the user to enter patient demographic information and schedule appointments
True
False
38
what is a severe reaction that can be life-threatening
anaphylaxis
allergy
hereditary
intolerance
39
the document sent to the provider and patient explaining the charge, amount reimbursed and patients responsibility.
fee schedule
policy
explanation of benefits (EOB)
claim
40
in written communication which of the following should NOT be capitalized unless starting a sentence
names of people
proper nouns
common nouns
national nouns and adjectives
41
what letter is used as a placeholder for future expansion of the code set?
X
Z
U
W
42
The medical assistant should be extremely careful when using a speakerphone because
the service is expensive
confidentiality can be violated
the call can be traced
it is distracting
43
at times, the medical assistant must code a(n) **** if the physician is not yet sure of the diagnosis
symptoms
etiology
manifestation
prognosis
44
which relational term signifies a relationship between two conditions?
with
not
and
due to
45
low-income Medicare patients who qualify for Medicaid for their secondary insurance are
DEERS
HMOs
QMBs
RBRVS
46
which of the following services must be covered by Medicaid in each state?
Transportation of medical care
Family Planning services
Outpatient hospital services
Nurse midwife services
47
the abbreviation that is the equivalent of "unspecified" is ****
NEC
NOS
POS
DOS
48
a pharmaceutical rep calls asking to talk with the provider. what should the medical assistant do
place the rep on hold and ask the provider if they want to take the call
make an appointment for the pharmaceutical rep
take a message for the provider
transfer the pharmaceutical rep to the providers extension
49
document that is completed and signed by the patient before the patients records can be transferred to another facility
release of information form
NPP
disclosure authorization form
consent for treatment and authorization form
50
How often should the crash cart be inventoried?
after each use
twice a year
weekly
at least monthly
51
what is required for telemedicine visits
a patients exam room
stethoscope and scale
B and C only
webcam, microphone and internet video chat software
52
the medical assistant should always verify which of the following prior to the patients appointment
effective date of insurance
all of the above
eligibility
benefits and exclusions
53
an abnormal condition resulting from a previous disease describes which of the following terms?
etiology
mortality
epidemiological
sequela
54
why is it necessary to include a note in the patients chart when the person does not show up for a scheduled appointment
to keep count of the number of no-shows for a possible drop in the future
to bill the patient for the time
to be prepared for future legal consequences regarding the patients care
to provide the medical assistant with a reminder to call and reschedule
55
insurance that covers maintenance and health services for chronically ill, disabled or developmentally delayed
short-term disability insurance
long-term care insurance
long-term disability insurance
liability insurance
56
which of the following terms defines a malignant neoplasm site as the absence of invasion of surrounding tissues
in situ
secondary
primary
benign
57
diagnostic statement contains information about a patients diagnosis that has been taken from the medical documentation
False
True
58
**** means that each employee with network access must log in using a unique password
administrative safeguard
unique user identification
firewall
authentication
59
the amount of money the policyholder pays per claim before the insurance company will pay on the claim is known as the
remittance
deductible
premium
exclusion
60
what duties should be performed in anticipation of the day at the providers office
turn on the lights in all examination rooms
turn on all equipment that will be used throughout the day
make sure each room is fully stocked with supplies
all of the above should be performed
61
what chief complaint should be considered urgent and the patient seen on that day?
migraine
intermittent foot discomfort lasting for 3 weeks
A and C
burning or discomfort with urination
62
something that is measured or observed by others is called
the baseline
a sign
a result
a symptom
63
the cause of a disorder is its ****
symptoms
etiology
prognosis
manifestation
64
*** is a process in which the network files are copied either using an external hard drive, a server or an online system
write-protection
backing up
microprocessor
RAM
65
Which type of scheduling system is often used in an urgent care setting
open office hours
grouping procedures
time patterns
modified wave scheduling
66
determining the cause of a condition, illness, disease, injury, or congenital defect describes which of the following
reimbursement
abstract
diagnosis
medically necessary
67
when is puerperium
first 6 weeks after delivery
immediately after birth
before birth
first 3 months after delivery
68
An order from a primary care provider for the patient to see a specialist is a(n)
policy
health insurance exchange
referral
preauthorization
69
active listening involves
all of the above
restating the message to make sure you have receive the intended message
listening to what the speaker is saying
interpreting what the message is
70
the process of determining if a procedure or service is covered by the insurance plan and what the reimbursement will be
a policy
a referral
precertification
preauthorization
71
precertification is also called prior authorization
False
True
72
which part of Medicare covers the prescription drug program
Part B
Part D
Part C
Part A
73
which of the following is NOT required when a telephone message is taken?
the callers account number
the callers name and phone number
the name of the person to whom the call is directed
the time and date
74
this is an electronic version of a paper record
operating system
practice management software
electronic medical record
electronic health record
75
a type of insurance that protects workers from loss of wages after an industrial accident that happened on the job
unemployment insurance
an individual policy
workers compensation
disability insurance
76
services that are needed to improve the patients current health are considered
provider network
elective
preventive
medically necessary
77
which part of Medicare covers ambulatory care
Part C
Part A
Part B
Part D
78
**** is the likely outcome of a disease
incidence
quality control
prognosis
continuity of care
79
per the CDC, the refrigerators that store vaccines should maintain temperatures between *** and ***
36, 46
36, 42
32, 54
38, 48
80
what is the correct order of steps to take when a large fire occurs
rescue, activate, confine, evacuate
confine, rescue, extinguish, activate
activate, extinguish, evacuate, confine
rescue, activate, confirm, extinguish
81
A formal request for payment from an insurance company for services provided is
explanation of benefits
fee schedule
claim
policy
82
a provider can choose which Medicaid patient he or she wants to see
False
True
83
which of the following terms applies to the first 6 weeks after delivery
antepartum
childbirth
postpartum
peripartum
84
when sending a fax, the medical assistant must
ensure contact information of the sender and recipient is on the face sheet
adhere to HIPAA and HITECH rules
always instruct the recipient to call when fax is received
A and B
85
what critical element of an emergency response plan includes patient sign-in sheets or schedules
evacuation policy and procedure
rescue and medial duties
critical shutdown procedures
methods to report a fire and other emergencies
86
health insurance designed for military dependents and retired military personnel is called
Medicaid
CHAMPVA
TRICARE
Medicare
87
which part of Medicare covers inpatient hospital charges
Part A
Part B
Part D
Part C
88
who is responsible for quality-control tests on equipment at the beginning of the day?
the clinical medical assistant
the administrative medical assistant
the supervisor
the provider
89
which statement is true
you do not need to verify the codes in the tabular list
all of the above statements are true
the manifestation code is listed in italics and enclosed within brackets
the etiology is listed in italics and enclosed within brackets
90
ICD-10-CM uses up to **** characters to identify a disease or injury
5
3
7
9
91
when using terms to define malignant neoplasm site, what term is used to describe the original site or sites of cancer?
tertiary
primary
ca in situ
secondary
92
The medical assistant may help an angry caller to calm down by
passing the situation off to the office manager immediately
calling the physician into the situation
speaking in a lower tone of voice
getting angry in return
93
the "code first" notation can usually be ignored
True
False
94
which is the most common type of business letter where all elements are left justified
full block letter format
modified block letter format
semi-block letter format
informal full block format
95
diagnostic coding was originally developed to study causes of
disease
sequela
etiology
mortality
96
the healthcare provider is legally obligated to give each patient a copy of the ***
OSHA
NPP
HIPAA
HITECH
97
the process of confirming health insurance coverage for the patient is called
precertification
preauthorization
the NPP
verification of eligibility
98
the federal- and state-funded health insurance program for the medically indigent is called
MediCal
Medigap
Medicaid
Medicare
99
If proof of mailing is needed, the medical assistant might ask the post office for
a certificate of delivery
special handling
insured mail
a certificate of mailing
100
EMR software contains the patients medical treatment information for one healthcare facility
False
True