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PLDT Salesforce Flashcards | StudBud
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PLDT Salesforce
PLDT Salesforce
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Flashcards
5 cards
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Practice quiz
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Questions
5
Answers
1
True or false. Once your status is "Available" you will automatically receive a case.
True that. Get ready to answer a case!
False. Toggle OMNI ONLINE first.
2
Which link should you click to view the customer's case history?
Feed
Social Post
Details
Social Persona
3
The priority status of a case which NTC is tagged should be Medium.
True
False
4
Upon receiving a case, which status should you stage the case?
Awaiting Customer Info
Engaged
Assigned
New
5
The default case priority of a tech concern is Low.
False
True
