Mrs. Garcia MAB155-Quiz 3

Question 1

HIPAA_____ any facts,if revealed, could potentially be used to identify an individual.

Accepted Answer

protected health information (PHI)

Question 2

If a patient becomes angry or starts speaking in a loud voice, the medical assistant should ___

Accepted Answer

help calm the patient

Question 3

________ communication is the language of gesture and actions, including body language.

Accepted Answer

nonverbal

Question 4

NOT explaining an unfamiliar medical term to a patient may be considered ________.

Accepted Answer

negligence

Question 5

Which of the following is NOT useful when putting together a patient information booklet?

Accepted Answer

Include long paragraphs of information.

Question 6

Which activities would be beyond the scope of MA,when helping physician prepare for a speaking?

Accepted Answer

Deciding what materials the physician should present

Question 7

person employs__he/she thinks imaginatively,solves problems,learns information,thinks logically

Accepted Answer

critical thinking

Question 8

Letters sent out by MA are a direct ___ on the physician and on the medical office as a whole.

Accepted Answer

reflection

Question 9

________ is a classification of people based on a group they are part of.

Accepted Answer

Ethnicity

Question 10

All of the following are the basic units of the communication process EXCEPT

Accepted Answer

reception

Question 11

Which of the following is NOT an acceptable guideline for proofreading documents?

Accepted Answer

Small omissions are acceptable since not noticed by reader

Question 12

good______ can reduce the # of questions by telephone from patients

Accepted Answer

patient information booklet

Question 13

__directive technique MA requests more information to better understand what patient has stated

Accepted Answer

Clarification

Question 14

You should NOT indicate _____ you are calling until you have the patient on the telephone line.

Accepted Answer

why

Question 15

all telephone calls, first thing find out is the patient’s ___ in case you become disconnected.

Accepted Answer

name and telephone number

Question 16

________ are used to ask the patient for further information to more fully discuss a subject.

Accepted Answer

Probing questions

Question 17

________ is feeling sorry for the patient.

Accepted Answer

Pity

Question 18

difficult patient on telephone the best approach is___ while remaining in control of situation

Accepted Answer

kind

Question 19

__ involves paying attention to speaker concentrating on message, observing/offering a response

Accepted Answer

Active listening

Question 20

A person in ________ will unconsciously avoid an unwanted feeling or situation.

Accepted Answer

denial

Question 21

________ can be answered with a yes or a no.

Accepted Answer

Close-ended questions

Question 22

__any response to communication, is critically important when working with patients

Accepted Answer

Feedback

Question 23

is willingness/ability to understand what patient is feeling because you have experienced it

Accepted Answer

empathy

Question 24

It is a violation of the _____ to throw patient information into the trash.

Accepted Answer

HIPAA privacy rule

Question 25

practice _____ is a good marketing tool & can be created using simple software by hiring a firm

Accepted Answer

website

Mrs. Garcia MAB155-Quiz 3

Questions 25

Mrs. Garcia MAB155-Quiz 3

Questions 25