In active listening, all of the following are true EXCEPT:

Take notes when the person is talking

ability to share & understand feelings of another person.

Being open-minded means

Being willing to learn new things and accept new ideas

When you disagree with a coworker, you should always

Be respectful & try to understand their perspective

Regarding feedback, you should:

accept criticism and praise other's work

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Communication Skills

20 termsStudBud Administration2 plays

Communication Skills for College Prep

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Questions 20

Answers

1
The following are all parts of being respectful EXCEPT:
All are correct
editing emails and letters
avoiding distractions while on the phone
Make eye contact and actively listen
2
In active listening, all of the following are true EXCEPT:
Ask clarifying Questions
Pay close attention to what the person is saying
Rephrase what the person is saying
Take notes when the person is talking
3
EMPATHY is
knowing someone's thoughts before they speak
feeling pity and sorrow for another person.
ability to share & understand feelings of another person.
understanding difficult dialogues
4
Communication skills:
Are not needed at all in your ob
Are needed to get a job, but not to keep it
What are communication skills?
Are needed to get and keep a job
5
As long as you can effectively speak and listen to people, you don't need writing skills
Maybe
True
Sometimes
False
6
It's important to be confident, but you should be careful not to be
Positive
self reliant
arrogant
self-assured
7
An important part of friendliness is developing
A signature style
A code name for your colleagues
A personalized email signature
interpersonal skills
8
The following types of communication must be checked for spelling and grammar:
all answers are correct
Class Essay
Email to a Coworker
Text message to your manager
9
Being open-minded means
Being creative
You are already set in your ways and don't want to change
Being willing to learn new things and accept new ideas
Sticking with your beliefs
10
One important skill is Listening, especially this type of listening:
Active Listening
Reactive Listening
Close Listening
Attentive Listening
11
When you disagree with a coworker, you should always
Try to make them see that they are wrong
Just avoid them at work
Be respectful & try to understand their perspective
Argue with them so they can see your point of view
12
If you make a mistake on a job application, you should:
erase neatly
use white out
Start over
draw a line through the error
13
Regarding feedback, you should:
Tell customers when they smell or are unattractive
accept criticism and praise other's work
tell people what they're doing wrong at work
Not allow anyone to correct you at work
14
On your resume or job application, you may have the following number of errors:
0
2-3
1-2 small errors
a few, as long as they are not noticeable
15
Which item of clothing is acceptable to wear to a job interview
Large Gold Chain
Sneakers or Sandals
Polo Shirt
Dress Shirt
16
It's important to have good communication skills to work -
All three answers are correct
In a kitchen or as a waiter
In business
In retail
17
At an interview, it is best to be:
Confident and Talkative
Positive and Concise
Arrogant and Open-minded
Attractive and Authoritative
18
CONCISE means:
short and to the point
accurate
Very sharp and witty
careful
19
Communication Skills are:
include reading, writing, listening and speaking
Important for getting a job
all of the answers are correct
the ability to convey information to someone effectively
20
The following are all examples of positive Nonverbal communication EXCEPT:
staring at the person
relaxed posture
looking the person in the eyes
a friendly tone of voice

Communication Skills Flashcards | StudBud