ServiceNow CSA Pract Exam 5 of 6 (Washington DC)

Question 1

What type of notification allows users to know when knowledge articles will expire?

Accepted Answer

Email notifications

Question 2

How can you show the shortcuts for the page you are viewing in a modal?

Accepted Answer

Press ctrl+/ keys (on Windows) or cmd+/ keys (on Mac).

Question 3

What visualization types allow you to add multiple data sources of the same type in the UI Builder? Select 2

Accepted Answer

Bars, Time Series

Question 4

Which of the following can you do when creating a service catalog variable? Select 3

Accepted Answer

Make a variable read-only or hide it while defining the variable., Make a group of CheckBox variables mandatory in the Service Portal., Make a question choice inactive.

Question 5

What do you call an existing table in the base system on the ServiceNow platform?

Accepted Answer

Core table

Question 6

Different form templates can be applied to a form by accessing the _______.

Accepted Answer

Template bar

Question 7

Which group types are provided in the base system? Select 3

Accepted Answer

catalog, survey, itil

Question 8

Where to quickly find tables, configurations, and metadata records related to any application installed on your instance

Accepted Answer

Configuration Hub

Question 9

What are the two types of inbound email actions? Select 2

Accepted Answer

Set a value for a field in the target table., Send an email back to the source that triggered the action.

Question 10

How can you measure and track article views, page views, and searches performed by unauthenticated users?

Accepted Answer

By collecting knowledge usage metrics

Question 11

What data type in a survey metric has the field validation option to validate email, IP address, phone number or URL?

Accepted Answer

String

Question 12

What ServiceNow component would you use to see which Applications and Modules contain the keyword ‘task’?

Accepted Answer

Filter

Question 13

Which of the following describes Tasks? Select 3

Accepted Answer

Tasks minimize the possibility of human error., Tasks are repeatable processes., Tasks lead to quicker resolution times.

Question 14

Which role can switch their form view?

Accepted Answer

view_changer

Question 15

What Flow Designer benefit corresponds to extending flow content by subscribing to Integration Hub or installing spokes?

Accepted Answer

Scalable

Question 16

Editor used to apply predefined formats, code snippets, table of contents, and find/replace text for a knowledge article

Accepted Answer

HTML

Question 17

A field can be added to a table and form by accessing which part of the Form Designer interface?

Accepted Answer

Field Navigator

Question 18

(Washington DC) What Core UI data and analytics artifacts are migrated to Platform Analytics? Select 4

Accepted Answer

Reports, Interactive filters, Performance Analytics widgets, Dashboards

Question 19

When using Form Designer, which of the following icons are presented on each field? Select 3

Accepted Answer

Remove icon, Handle icon, Edit icon

Question 20

Which option enables you to sort Visual Task Boards using criteria you create?

Accepted Answer

Edit Filter & Sort

Question 21

Which reporting feature is this? Clicking on a report section displays a subset of the report's data in a new report.

Accepted Answer

Drilldown

Question 22

Which of the following are true statements about Data Policies (DP)? Select 3

Accepted Answer

DP can take different actions when Conditions field is true or false., Data Policies have a condition as part of the trigger., Data Policies are script-free, server-side application files.

Question 23

What Item displays knowledge articles with the highest percentage of users, marking them as helpful?

Accepted Answer

Most Useful

Question 24

As a catalog admin, where do you define the relationship between the two questions without scripting?

Accepted Answer

Catalog Builder

Question 25

The Now Platform is an example of which cloud computing model?

Accepted Answer

Application Platform-as-a-Service (aPaaS)

Question 26

Which content type is NOT tracked in the history menu of the Next Experience Unified Navigation?

Accepted Answer

UI pages

Question 27

What types of records are NOT captured in an update set by default? Select 2

Accepted Answer

Homepages, Content pages

Question 28

What is mandatory to select when importing Microsoft Word documents as knowledge articles?

Accepted Answer

Knowledge Base

Question 29

How is the business duration calculated on a catalog task once it is closed?

Accepted Answer

Based on the Actual start and Actual end fields

Question 30

How can you integrate third-party data into the Configuration Management Database without compromising its integrity?

Accepted Answer

By using the IntegrationHub ETL

Question 31

What variable type can be only used once in a catalog item?

Accepted Answer

Requested For

Question 32

What is Configuration Management System (CMS)?

Accepted Answer

tools and databases used to manage an organization's configuration data

Question 33

How can Application Collaboration help when creating applications within the Now Platform App Engine?

Accepted Answer

Collaborator permissions can be managed.

Question 34

Which catalog UI policy actions can be applied to variables on catalog item forms? Select 3

Accepted Answer

Visible, Mandatory, Read only

Question 35

How can you modify data pill values in Flow Designer without writing scripts?

Accepted Answer

Use transform functions

Question 36

Which of the following is used to send an SMS message to specified users or groups in Flow Designer?

Accepted Answer

An Action

Question 37

Which of the following are the steps to Easy Import? Select 3

Accepted Answer

Download Excel Template, Finalise Import

Question 38

Which one of the following is NOT part of a workflow?

Accepted Answer

Connector

Question 39

Which menu can users access to display actions that involve creating quick reports, configuring lists and exporting data

Accepted Answer

Column Context Menu

Question 40

What records can AI generate in ServiceNow via the Now Assist skills? Select 2

Accepted Answer

Knowledge articles, Catalog items

Question 41

How do you embed report visualizations in the body of scheduled report emails?

Accepted Answer

Select Embedded PNG

Question 42

Which ServiceNow product enables you to summarise a chat conversation?

Accepted Answer

Now Assist

Question 43

How do users know what form view they see when accessing a record?

Accepted Answer

Next to or by hovering over the record's display name in the form header.

Question 44

How can you quickly reference the most frequently used articles in the Service Portal?

Accepted Answer

By marking them as favorites

Question 45

Which Common Service Data Model (CSDM) domain does Business Capability reside in?

Accepted Answer

Design

Question 46

How do you delete related records from the archive log and archive (ar_) tables?

Accepted Answer

Create archive destroy rules

Question 47

What types of tests can users run to ensure that CMDB works after upgrading and deploying new apps or integrations?

Accepted Answer

Quick start tests

Question 48

Which of the following is NOT a database setting on the Application Access section of a Table?

Accepted Answer

Can write

Question 49

Which tickets are displayed under the Associated Requests tab on the standard ticket page in the Service Portal?

Accepted Answer

All associated requests for which the current ticket is the parent

Question 50

What is a stakeholder's role in implementing and maintaining the CMDB?

Accepted Answer

Determine CI info to support capabilities and build organizational buy-in.

Question 51

What action is recommended when you want to perform system maintenance?

Accepted Answer

Terminate logged-in users' sessions.

Question 52

What is the auto-populated table name prefix when creating a new custom table in the global application?

Accepted Answer

u_

Question 53

Which reporting aggregation shows data variation from the average value for a given field?

Accepted Answer

Standard deviation

Question 54

Which of the following is true about the Branding Editor? Select 2

Accepted Answer

Previews changes as they are made, Applies a colour theme to a portal

Question 55

How can system administrators speed up loading large lists?

Accepted Answer

By removing the calculation of the total number of records

Question 56

What table are the dependent CIs added to when a parent CI is set to retire?

Accepted Answer

cmdb_dependent_ci_ledger

Question 57

Which of the following is a CMDB-based framework that supports multiple configuration strategies?

Accepted Answer

Common Service Data Model

Question 58

If CMDB is customized, verify CMDB is still operational after upgrades and deployments of new apps or integrations by:

Accepted Answer

Copy and configure the quick start tests.

Question 59

Where do you navigate to access the Catalog Builder?

Accepted Answer

All > Service Catalog > Catalog Builder

Question 60

What can administrators use in the Service Catalog to simplify the complex multi-form input-taking experience?

Accepted Answer

Service Catalog Wizards

ServiceNow CSA Pract Exam 5 of 6 (Washington DC)

Questions 60

ServiceNow CSA Pract Exam 5 of 6 (Washington DC)

Questions 60