Troubleshooting

Question 1

Which Teams chat do you use to report tech issues?

Accepted Answer

Cognizant group chat for your assigned Team Lead, Molina group chat for your assigned Team Lead

Question 2

Shift-L locks your laptop

Accepted Answer

False

Question 3

To run an internet speed test on your computer you will have to go to?

Accepted Answer

Speedtest.net

Question 4

Hotkeys for pasting?

Accepted Answer

Ctrl-V

Question 5

Ctrl + Backspace deletes entire word instead of letters

Accepted Answer

False

Question 6

If your systems are running slow or frozen you should

Accepted Answer

Immediately inform your team lead of system issues, Start troubleshooting by Clear Cache & Cookies from your browser

Question 7

You can delete Cache & cookies from the browsing history in Google Chrome

Accepted Answer

True

Question 8

Hotkeys used to quickly switch between windows

Accepted Answer

Alt-Tab

Question 9

What can you use to communicate tech issues with?

Accepted Answer

All of the above

Question 10

You should WAIT to tell your Team Lead you are experiencing tech issues until you have tried to fix it yourself

Accepted Answer

True

Question 11

When can you restart/reboot your systems?

Accepted Answer

After you get the okay from your Team Lead

Questions 11