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entrepreneurship final review Flashcards | StudBud
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entrepreneurship final review
entrepreneurship final review
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JCTC sbe finak reveiw
Flashcards
27 cards
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Practice quiz
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Questions
27
Answers
1
systematic assessments that gauge an employees performance on the job
job descriptions
reviews
write ups
evaluations
2
Training that occurs in the workplace is known as...
none of these
off the job training
orientation
on the job training
3
A sales associate in the store giving unauthorized discounts to friends is called...
slipping
sweethearting
side swiping
balooning
4
A technique used to encourage customers to buy additional merchandise is called...
open ended questions
suggestion selling
objection
benefit
5
The money owed to a business by its customers is known as...
accounts receivable
bills
accounts payable
expenses
6
What type of policy would address exchanging merchandise?
delivery
return
pricing
selling process
7
The overall look of a store and the series of mental pictures and feelings it evokes...
display
fixtures
store layout
store image
8
Shoplifting is an example of...
internal theft
loss prevention
external theft
counterfeiting
9
Policies and procedures are created to...
add structure to employee's job
catch employees not following the rules
both to ensure bus operates smoothly & add structure
ensure the business operates smoothly and profitability
10
Any form of paid communicationdirected toward a mass audience by an identified company/sponsor
advertising
visual merchandising
publicity
samples
11
Another term for inventory shrinkage is...
merchandise shortage
none of these
profit loss
loss prevention
12
How can you determine customer needs?
listening
questioning
observing
all of these
13
which level of management would include the CEO?
supervisory
bottom
middle
top
14
"Hi, How are you today?" is an example of which type of approach?
service
greeting
merchandise
combination
15
A process that introduces new employees to the company, job, co-workers.
orientation
skills
rotation
merit
16
Wages paid to employees are known as...
payroll
expense
accounts receivable
startup costs
17
requiring all sales people to greet customer immediately is an example of what type of policy?
delivery
pricing
return
selling process
18
Visual merchandising is comprised of...
storefront/sign
interior display
store image
all of these
19
What type of organization has an up and down structure?
vertical organization
horizontal organization
autocratic organization
upward organization
20
The presentation of the entire store & its merchandise in ways that will attract attention.
visual merchandising
advertising
display
sales promotion
21
What types of employee records must managers maintain?
all of these
evaluation forms
write ups
hiring documentation
22
How a business is organized is called...
organizational structure
planning
vertical organization
business structure
23
Which piece of security equipment can be used in the store when "blind spots" are present?
locked cases
POS terminal
security mirrors
security guards
24
the money a business owes to its vendors for merchandise, equipment, and other supplies...
accounts receivable
none of these
bills
accounts payable
25
Which if the following is a form of publicity?
news release
press conference
radio interview
all of these
26
The advantage a customer gains from buying a product is called...
rebate
exchange
feature
benefit
27
which of the following is NOT an example of a sales promotion?
rebates
advertising
displays
samples
