Ice Knowledge

Question 1

The customer MRC is at the top in ICE.

Accepted Answer

True

Question 2

What code would you use to check for a credit on the customer account?

Accepted Answer

AI

Question 3

You can take payments in ICE

Accepted Answer

True

Question 4

What do you use to Login to ICE

Accepted Answer

B Number and Password

Question 5

We send a hit to customer equipment in ICE

Accepted Answer

False

Question 6

You can not check to see of the customer is paperless in ICE.

Accepted Answer

False

Question 7

Where in ICE would you check for Outages?

Accepted Answer

Tech Support

Question 8

Everything you need to know about the customer account is in ICE

Accepted Answer

True

Question 9

What code would you use to see if a customer has a card on file?

Accepted Answer

MP

Question 10

Where in ICE do you find the last interaction the customer had?

Accepted Answer

Customer Comments

Questions 10