Last Week Nesting

Question 1

In DPI where I can update contact information (Email and phone)

Accepted Answer

Sub Inq Tab > Credit History > Customer Cont History > Update info

Question 2

Every customer enroll in autopay receive a $10 discount

Accepted Answer

False

Question 3

In a Service regrade we need to next stage the order

Accepted Answer

True

Question 4

Cx request physical copy of directory phone book

Accepted Answer

CERT > options > Directory Request Form

Question 5

Where I cannnot add $3 per 6 months appreciation credit

Accepted Answer

The HUB > Billing Tab > Billing adjustment

Question 6

Which is DPI code for a $100 Reward Card

Accepted Answer

T3GFT

Question 7

The following are ineligible for time out of service or missed repair/installation appointment adjustments/credits:

Accepted Answer

Troubles resulting from the negligent or willful act of the customer., Installation or repair appointments that were missed due to the customer., Secondary/additional lines for voice service.

Question 8

How Can I check current speed of a cx

Accepted Answer

SIMPL > find acct > OSP/CPE Tab > Customer Premises > LineCard Speed

Question 9

Reports of damages to the property of others by Frontier should be referred to

Accepted Answer

Repair department for each area see CERT/Telephone Numbers/

Question 10

Which F[One] article shows the 13 steps to transfer?

Accepted Answer

Transfer Rules - Initiating/Receiving Transfer Via Hub

Question 11

How fiber customers that NOT provide Frontier with an email address can receive their Visa reward card?

Accepted Answer

Customer will receive Redemption letter with their claim number, 7 -10 BD

Question 12

Cx request physical copy of directory phone book

Accepted Answer

CERT > options > Directory Request Form

Question 13

Which is true for outage credit For On-Going Outage - with no estimated commitment date reflected:

Accepted Answer

Fiber Products: Credit Day 0 (when trouble started)through today plus 1 day, Copper: Credit Day 0 (when trouble started) through today plus 3 days

Question 14

What is an Jack / Outlet installation

Accepted Answer

works that can include installing new outlets or relocating existing outlet

Question 15

​FFH stage code is ..

Accepted Answer

For Engineering held orders with 2 Gig speeds

Question 16

What of theseneed to be transfer to retention

Accepted Answer

Canceling a Core Product regardless of the Order Type (CC/RC/CD/RT/RD/RO), Customer calling because offered Save Credit is not on account, Mentions a competitor or indicates they are shopping around

Question 17

Youtube TV DPI code is

Accepted Answer

YYTVE

Question 18

Reports of damages to the property of others by Frontier should be referred to

Accepted Answer

IF customer property, transfer to Property Damage, IF is NOT customer property, transfer to TSO

Question 19

What is a HOA account

Accepted Answer

​is a Home Owner&#x27;s Association account

Question 20

A not salesworthy account can be turn a Salesworthy account

Accepted Answer

True

Question 21

Which is true for outage credit For On-Going Outage - with no estimated commitment date reflected:

Accepted Answer

Copper: Credit Day 0 (when trouble started) through today plus 3 days, Fiber Products: Credit Day 0 (when trouble started)through today plus 1 day

Question 22

Need to be transfer to TSO Copper

Accepted Answer

Cx Cannot access to frontier email, DSL/HSI is not working

Question 23

What of these need to be transfer to retention

Accepted Answer

​Promotion or credit is set to expire or not on account.

Question 24

How many call types need to be warm transfer

Accepted Answer

8

Question 25

DPE features do not include

Accepted Answer

Unlimited long distance

Question 26

How Can I reschedule an order

Accepted Answer

HUB > interactions > modify order (if applicable), Frontier.com > Support > Order Status, DPI > order maintenance > Work Record > Edit

Question 27

How much it takes for an IVR payment to get posted to the account

Accepted Answer

15 min

Question 28

What is a Toll Charge

Accepted Answer

Toll charges may consist of long distance, collect or third party calls.

Question 29

What DEP stage code means

Accepted Answer

DEP means the order is being held for a deposit requested by Frontier

Question 30

What is the name of the process to Switch a business account to residential

Accepted Answer

Regrade

Question 31

How can you send a step-by-step guide for How to block telemarketing calls to the customer using the hub?

Accepted Answer

​From Add Task Select FAQ Repository (under Inquire)

Last Week Nesting

Questions 31

Last Week Nesting

Questions 31