Ch. 103E: Salon/Spa Business

Features of a product are its characteristics, which might include:

Which of the following guidelines represents something you should NOT do for a job interview?

If a client is unhappy with the service provided, this client might tell as many as how many people about it?

The type of spa that uses a set business plan provided by a parent company is referred to as a(n):

Mary doesn’t always wait to be told what to do. She has a work ethic known as:

Industry statistics indicate that satisfied clients will usually refer how many new clients?

Which of the following procedures removes part of the epidermis to heat the papillary dermis to regenerate collagen?

Pareto’s principle is called the:

Which client type requires accurate information regarding ingredients and product application?

All of the following statements are ways to demonstrate being truly interested in your clients well-being EXCEPT:

What is the purpose of a handbook for a spa?

An effective strategy to encourage repeat business from a client is to:

What document introduces you to the spa and offers a brief summary of why you would like to be employed there?

A composite of market statistics used to identify the general characteristics of individuals within that market is the:

The renting of a space, suite or booth by an individual esthetician on a monthly basis is referred to as a(n):

Which generation is born entirely in the internet era?

Which of the following time periods identifies the consideration for a long-term goal?

Which of the following statements would offer a solution to procrastination?

A compensation structure that is based on a percentage of the dollar income the esthetician generates from services:

The spa exterior, decor, music and sounds, and air and ventilation are all components of:

The type of business ownership where two or more persons share all costs of opening, operating and maintaining business:

For estheticians just starting out, the most common and immediate source of referrals is:

Which buyer type wants to know all of the facts about the product and thinks carefully about buying?

Relevant client attributes and characteristics combined with the financial value of a client are referred to as the:

Measurable goals will help you get organized and:

When team members have each other’s backs, it is an example of a:

“Out of the products I showed you today, this is the one I would recommend not leaving without”, is an example of:

Shelly had a client who was pleased with her services, and her client recommended Shelly to a friend. This is known as a

Passion as a work principle can be described as:

Selling additional services to clients beyond what they originally scheduled for a visit is called:

A brief, written account of personal, educational and professional qualifications and experience is known as a:

Which of the following concepts involves convincing new clients to return and hopefully become lifelong clients?

Gen x prefers:

Gowns, towels, linens, and furniture fabrics are examples of a spa ambiance component known as:

Susan earns an additional payment based on the number of clients she sees. What type of compensation is Susan receiving?

Ecchymosis is a medical term for:

Benchmarks for a goal are usually expressed with:

Barriers to the effective use of time include all of the following factors EXCEPT:

The determination on whether a specific product should be continued as a retail item is based on the number of:

Which of the following elements could cause staff synergy to go awry?

According to industry experts, how often does the average loyal client visit a spa?

Tips for treatment room productivity include all of the following statements EXCEPT:

An example of a liability on your financial statement would be:

If you don’t waste time or spa resources, you are demonstrating your work ethic has a quality of:

Compliance with all local, state/province and federal rules, regulations and laws is the responsibility of the:

Which of the following services is considered in-scope for an esthetician?

Considering a clients lifestyle, diet, medical issues and subjective concerns means considering skin therapy from a:

Which of the following statements describes a value add-on package?

Which of the following statements describes a behavioral interview question?

An agreement on how things are to be done in the spa so things happen in a uniform way is called:

All of the following statements identify the benefits of sharing knowledge EXCEPT:

Benefits of a product are all about:

The emotional buyer type bases their purchases on:

All of the following terms are examples of post-op complications EXCEPT:

Which of the following terms is associated with injectables?

If the dermis is directly impacted by an injection, should the esthetician proceed with the service?

A spa working harmoniously as a group can describe which of the following work ethics?

What is considered to be the number one reason why clients move on to another spa?

Patient privacy measures for working for a medical-spa or clinic include all of the following descriptions EXCEPT:

What type of insurance protects the spa owner from financial loss due to an employees negligence?

A goal strategy that states exactly what you want to accomplish is referred to as being:

All of the following guidelines are ways to demonstrate your personalized approach EXCEPT:

Which of the following job competencies would be expected for performing chemical peels?

A sole proprietorship is a business owned by:

Which of the following strategies works to involve the client when recommending products?

Who must apply for a state sales tax permit before collecting taxes on products or services sold?

Surgery to improve the signs of aging in the face, also called a facelift, is:

The type of insurance that helps cover the costs of spa equipment and physical location in case of fire or theft is:

Confirming the location of an interview appointment, parking and approximate travel time needed will help you be:

An important aspect to remember when managing the financial operations of a spa is to:

Which of the following actions is recommended for pricing retail products?

The process that gives you access to people/resources in the industry for career advancement, continuing education, ect.

Injected toxins that block nerve impulses and temporarily paralyze muscles that cause facial wrinkles are called:

Net worth is calculated by subtracting liabilities from:

A medical term for redness that is common after chemical peels and surgical procedures is:

Which of these terms defines a specific target or benchmark of achievement that can be attained within a specific time?

An efficient working space for each esthetician is:

Which of the following descriptions is considered a key to successful client relationships?

A category title for tracking and overseeing clientele-building strategies is CRM, which stands for:

All of the following guidelines can help you plan your career path EXCEPT:

What ancient culture was believed to be the first to develop extensive beauty products?

Non-ablative lasers produce effects such as:

What percentage of client retention would be achieved if an esthetician had 8 out of 10 clients return for services?

If a client expresses a lack of satisfaction with the finished look, all of the following actions are recommended EXCEPT

Options to increase revenue without raising prices include all the following EXCEPT:

All the property you own is called a list of:

Which of the following terms refers to all money owed?

When organizing stock for a retail display, group products by brand or:

Having an esthetician visit you at the office or home became the ultimate high-status treat in the:

Treating your client like an important, valued individual is known as:

How is a task that can be completed within the month ranked when using the ABC prioritizing technique?

Workers compensation insurance is needed to protect the:

What is considered the best form of advertising?

When staff members take individual initiative to stay on top of things and to pay attention to detail, they are:

Showing up on time and ready to work is the work principle:

Which of the following items must be reported as employee income?

During a job interview it is very important to:

Which type of buyer puts up a struggle and has a strong desire to debate with you?

Who can decide if a goal is realistic?

Esthetics, as a separate profession in the U.S. did not evolve until the late: