What is true of listening?

It is the best relationship builder

Why should client consultations be performed with as much privacy as possible?

to avoid breaches to confidentiality

The "review" step is the most critical of the consultation process because_____

it ultimately determine the service(s) you will perform

When is it appropriate to argue with clients?

absolutely, unquestionably never

Body language is ________.

nonverbal communication such as crossing your arms and frowning

You should be attentive with all clients______.

because all clients are different

Which is the best example of constructive criticism?

guidance offered by supervisors to improve your job performance

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Chapter 3 -COMMUNICATING FOR SUCCESS

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Questions 25

Answers

1
Listening to the clients and then repeating, in your own words, what you think the clients is telling you is known as___
targeted assimilation
reflective listening
associative communication
repetitive feedback
2
In dealing with conflicts that may occur between your coworkers,it is important to ______.
get involved
take sides
remain neutral
offer advice
3
What is true of listening?
Too much listening means not enough talking
Listening too closely makes most people uncomfortable
It accomplishes less than talking
It is the best relationship builder
4
How much time should you schudule for a consultation with a first-time client?
15 to 20 minutes
45 to 60 minutes
5 to 15 minutes
29 to 30 minutes
5
when bringing issues or problems to your supervisor or manager, it is important to_____.
be a problem solver
name the people involved
act authoritatively
not incriminate
6
Why should client consultations be performed with as much privacy as possible?
so the manager won't hear if you make mistakes
so other beauty professionals cannot steal your clients
to avoid breaches to confidentiality
because they are embarrassing
7
A(n)_______is also known as a client questionnaire.
color chart
intake form
consent form
beauty review
8
What is a good description of a client who should be scheduled at the end of the day?
someone who is often rude to the staff
someone who is never sure of the services they want
someone who is habitually late
someone who is habitually talkative
9
______is effectively the basis of all long-lasting relationships with clients and coworkers
communication
Advertising
Training
Management
10
What is the very first thing you should do when meeting a new client?
Prepare the client for service.
Inform the client of the fees.
Sanitize your work area
wear a smile.
11
Why is customer service important in beauty and wellness professions?
treating customers well is the only way to make them tip generously
It is not important to beauty and wellness professions
It is central to success
treating customer well is the only way to get promoted
12
Which of these is considered a legal document?
service record
color chart
intake form
release statement
13
The "review" step is the most critical of the consultation process because_____
Clients don't pay attention until the end of the consultation
it ultimately determine the service(s) you will perform
your manager will be present for this step of the consultation
everything you say in this step is considered a legal obligation
14
______clients can greatly affect the shop's flow,causing setbacks with appointments as making professionals late
Scheduled
Tardy
Talkative
Frequent
15
What tool should you use to put clients at ease about your technical abilities?
letters of recommendation
personal portfolio
fashion magazines
style book
16
When is it appropriate to argue with clients?
When they are late
when they are openly dissatisfied
absolutely, unquestionably never
when they arrive on the wrong day
17
When you help a client choose a style that goes with their body shape,lifestyle you're subscribing to the____concept
fashion personality
seasonal color
big picture
total look
18
Body language is ________.
any terminology the client uses to describe their body
verbal communication such as describing which area will be treated
the set of scientific terms used for describing the body
nonverbal communication such as crossing your arms and frowning
19
The best way to understand others is to begin with a firm understanding is to begin with a firm understanding of ______.
the brain
youself
business
beauty and wellness
20
A proactive method for moving toward a successful career is to approach your employee evaluation sessions with a_______.
defense if needed
positive
healthy skepticism
certain amount of apprehension
21
You should be attentive with all clients______.
because all clients want the same things
because all clients are different
in order to sell them products
in order to earn generous tip
22
The most important communication you will have with your client is a ______ it will help to get client's need met.
follow-up meeting
sales pitch
open house
client consultation
23
Which is the best example of constructive criticism?
ommenta you make about how other beauty professional do their jobs
feedback you provide when your manager is not peforming well
guidance offered by supervisors to improve your job performance
observations you offer about why a client does not look good
24
If a client is dissatisfied with a service, what is oneof the first steps you should take?
Try to minimize the problem
Guaranteee that it will never happen again
Talk to your attorney
Ask for specifics
25
As you interact and communicate with fellow coworkers,remember to treat everyone with_____.
competitiveness
scrutiny
aloofness
respect

Chapter 3 -COMMUNICATING FOR SUCCESS Flashcards | StudBud