Why is it important to have a process for ordering stationery?

To have the correct amount of stock, within budget

Why and when would you use a GANTT chart?

Monitor a team's budget, quality, interim and end deadlines

What makes a good chair for a meeting?

Good communicator, keeps control, follows the agenda

You have arranged an event, the speaker lets you down on the day, what should you do?

Put in place your contingency plans

Why should you evaluate an event afterwards?

To check objectives and what you could do differently again

Minutes can be a legal document, why?

They can be produced following a correct procedure

Which is least important in monitoring budgets?

For audit purposes and tax reasons

If you are arranging a meeting who should you co-ordinate with prior to the meeting?

The chair, attendees, venue, speakers

How can team targets help a business be successful

Helps to schedule work, prioritise targets, keep to budget

Why do you need to manage office resources such as office equipment

To ensure they are maintained, checked and used correctly

A member of staff drops a heavy item on their foot, they were not wearing PPE, who is at fault?

You need to investigate the situation

Why should you communicate clear objectives to a team?

Motivate staff, promote team cohesion, avoid confusion

How can Human Resources department offer welfare support?

Foster open communication, mediate with staff, set policies

Why should all employers offer workspace checks on desks etc for all staff

To ensure that they adhere to guidelines to protect staff

Under COSHH how would your store toners, glues and cleaning products

Following the correct guidelines and procedures

Why should you train all staff on the correct way to answer the telephone?

To ensure that every customer receives the same standard

What does SMART stand for

Specific Measureable Achievable Realistic Timely

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Principles of Administration

25 termsStudBud Administration132 plays

Quiz based on unit 4 of Business Administration Pearson NVQ

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Questions 25

Answers

1
What does HASAWA stand for?
Health and Safety and Warehouse Act
Hippos Animals Seals and Walrus Act
Health and Safety at Work Act
Health And Safety At Work Article
2
Why is it important to have a process for ordering stationery?
Because it is a good policy to follow
Because it gives someone a job to do
So you don't run out
To have the correct amount of stock, within budget
3
Why and when would you use a GANTT chart?
To monitor team results
To monitor budgets
Monitor a team's budget, quality, interim and end deadlines
To monitor activities, budgets and targets
4
What makes a good chair for a meeting?
Good communicator, keeps control, follows the agenda
Organised, good communicator, dominating
A comfy recliner chair with arms and a massage facility
Very strict and loud
5
You have arranged an event, the speaker lets you down on the day, what should you do?
Contact your manager
Put in place your contingency plans
Practice your tap routine from when you were 12
Make sure you don't pay them
6
If you need to make changes to systems following quality checks what shouldn't you do?
Follow quality checks
Change systems with staff input
Consult from the grass roots
Ignore staff comments
7
Why should you evaluate an event afterwards?
To check objectives and what you could do differently again
To make sure it met the objectives
Because it is good practice
People expect it
8
Minutes can be a legal document, why?
They are a word for word account of what was discussed
Because they are accurate
They can be produced following a correct procedure
Because they record who was at a meeting
9
Which is least important in monitoring budgets?
Allow allocation of resources
Identify shortcomings
Keep company on track to meet commitments and targets
For audit purposes and tax reasons
10
What wouldn't be the best resource for organsing an event?
Internet
Hotels and conference venues
Previous records and staff who have organised before
A colleague
11
If you are arranging a meeting who should you co-ordinate with prior to the meeting?
The chair
The chair, attendees, venue, speakers
The chair, attendees,
The chair, attendees and venue
12
How can team targets help a business be successful
Ensure that all teams are working to their optimum
Helps to schedule work, prioritise targets, keep to budget
Ensure that you meets customers' demands
Schedule work to keep to budget
13
Why do you need to manage office resources such as office equipment
So you keep within budget
So they don't break
To make sure only the correct people use it
To ensure they are maintained, checked and used correctly
14
What should an employee do if they find a fire?
Leave the building
Grab their designer handbag
Ring the fire brigade
Activate the fire procedure
15
A member of staff drops a heavy item on their foot, they were not wearing PPE, who is at fault?
The manager
The member of staff
You need to investigate the situation
The health and safety officer
16
Why should you communicate clear objectives to a team?
Motivate staff, promote team cohesion, avoid confusion
To ensure that all staff are working correctly
Good practice
To follow Belbin's theory
17
What is the most beneficial reason to hold a staff training event?
To get everyone together for an announcement
New procedures introduced
To celebrate success
Because you should do it once a year
18
How can Human Resources department offer welfare support?
Be there to talk too
Foster open communication, mediate with staff, set policies
Follow correct recruitment procedures
Provide a quick and accurate support to all staff
19
Why should all employers offer workspace checks on desks etc for all staff
So that everyone has access to the right equipment
So they can't be sued
To protect staff
To ensure that they adhere to guidelines to protect staff
20
Which of the following is not a formal meeting?
Directors' meeting
Team meeting
AGM
Company board of Directors
21
Under COSHH how would your store toners, glues and cleaning products
According to the labels on the back of the products
Locked away in the appropriate cupboards
On the highest shelf in the office
Following the correct guidelines and procedures
22
which of the following would indicate that changes are needed?
Tasks are distributed fairly according to skills
Good communication
Exceeding targets
Lack of team cohesion
23
Which of the following is not a reason for having quality control procedures?
Provide consistent systems
To create a quality role
Ensure quality of work
Encourage pride in own work
24
Why should you train all staff on the correct way to answer the telephone?
To make sure calls are answered within three rings
To provide an efficient service to customers
To keep the training team busy
To ensure that every customer receives the same standard
25
What does SMART stand for
Specific Measureable Achievable Realistic Timely
Start Measure Achievable Realistic Timely
Specific Measurable Accurate Realistic Timely
Specific Managed Accurate Right Target

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